Matt Duffin Email & Phone Number

Reading, Gb

deal.ai is an AI-first SaaS platform, bringing together the best and latest AI tooling for businesses, enabling our users to start or grow their AI Marketing or AI Software consulting agencies, and offering their own AI SaaS platforms through our whitelabel service.As CAIO, I'm responsible for setting and executing the vision and long-term roadmap for the company. I lead the internal and external AI R&D teams and coordinate with the sales and marketing teams to ensure strategic alignment.

London, Uk, Gb

As the Technical Implementation Lead for the Security Innovation team within the Chief Information Security Office, I was responsible for driving the technical assessment of innovative cybersecurity tools to enhance the security of the Bank's customers and colleagues.In this role, I coordinated with the research team to identify and evaluate companies that provided cutting-edge cybersecurity tooling, building a pipeline of innovation explorations. I was responsible for leading the technical assessment of tools, including managing the technical vendor relationships and rapidly becoming the subject matter expert (SME) on those tools.I led the technical experimentation and proof of concept evaluation to determine whether the tools would benefit the security of the Bank. After successful piloting, I worked closely with the delivery team, transferring knowledge and providing technical guidance to ensure successful delivery of the tools into production.My experience in this role allowed me to develop a deep understanding of emerging cybersecurity technologies and best practices. I gained expertise in managing vendor relationships, leading technical assessments, and ensuring successful implementation of new tools and technologies.Overall, my role as Technical Implementation Lead for the Security Innovation team allowed me to drive innovation and enhance the security of the Bank's customers and colleagues, while also expanding my own technical expertise and leadership skills.

London, Uk, Gb

• Formed the Emerging Technology Centre of Excellence to investigate new technologies• Led the prototype engineering team, with overall responsibility for rapid technology exploration• Ran the bank’s experimentation pipeline with digital twins, blockchain, quantum computing, risk modelling through machine learning and other technologies, and developed timelines and strategies for optimal integration• Identified technology or services that support the business strategy and diffused this knowledge into the business through proof-of-concept delivery to business areas• Defined the technology strategy and roadmap for implementation of an internal blockchain to explore finance use cases, which is now in active development through a consortium of finance and technology leaders, with expected delivery with 2 years• Using publicly-available information and private research companies, interpreted and analysed technology trends and, by applying insight into Lloyds Banking Group and the wider market, produced briefing papers for the business showing internal perspective and making recommendations on how best to respond to threats and opportunities presented

London, Uk, Gb

Designed, produced and embedded a solution that harmonises the reporting of operational risk across Group IT and non-shared services, providing on-demand automated reporting to allow directors and heads-of to make timely risk management decisions. This replaced the previous ad-hoc and time-consuming manual process (from hours to under 10 minutes), and received recognition from Cheryl Newton, IT Risk Director.Partnered with the Wholesale IT CIO and their internal suppliers and, though building relationships with their risk champions and an understanding of their business, provided insight and delivered research allowing them to make decisions underpinned by sound risk-management techniques.Provided oversight, monitoring and leadership for the management of risk and helped the function to maintain control of their business by providing an independent view of their control environment through identifying horizon risks and embedding risk management techniques by providing tools, education and training and by sharing best practice.

London, Uk, Gb

Managed 40 colleagues at a Back Office Processing Centre, and through coaching and performance management ensured that their processing roles were informed by lean and operational excellence techniques.Efficiently deployed people, equipment, systems and materials to deliver a quality service to customers according to agreed service standards. This was achieved by monitoring and controlling workflow and taking immediate remedial action where indicated.Ensured the performance, attendance and discipline of staff was managed to the highest possible standard, and resolved individual cases through routine management action and by assisting HR with difficult cases.Ensured team members were appropriately trained, deployed, counselled and motivated – so that their individual and collective performance met the needs of the business – and to actively coached and developed direct reports.

London, Uk, Gb

Performed analysis of Transformation and Operations for ADM Stores, and then led our offshore partners to develop a robust, centralised set of processes for gathering, maintaining and storing operational data. The system is now in use as a central repository for operational data, used during senior management reviews, and the processes it implements ensure robust and timely updates to data, replacing previous ad-hoc procedures.This was the first time that this had been done within the organisation. Due to a well-developed operating model, these functions have now successfully transitioned to being run from offshore, and I received reward and recognition at from John Downey, then Director of ADM, for these activities.

Advised the company on technology, acted as the company’s principal client contact and took on design and development work on larger accounts.Singlehandedly redesigned the company’s website at www.davenportenterprises.co.uk; responsible for project management, software engineering, design, development and initial content.Provided the company with a sustainable website development outsourcing process so that the company could focus on client relationships.

Redmond, Washington, Us

Developed a Vista Sidebar Gadget for colleague readiness that was later onboarded by Microsoft Corporation and developed a significant part of a Microsoft Technology Centre Proof-of-Concept that was showcased worldwide.Increased audience awareness and engagement for Microsoft’s upcoming products and successfully managed the UK Student Partner and Student Rep programmes. This involved organising events, securing presenters, building and interacting with the MSP and Rep communities and answering technical questions. I also managed the externally-accessible Windows Server machine that hosted the Rep communityVisited 16 universities in three weeks to present the Imagine Cup to students, and doubled sign-up rates during this period. I also judged the technical quality of first round UK Imagine Cup Entries.Contributed to an official Microsoft magazine for students. Technology areas I covered include Live Messenger, Silverlight, DinnerNow, Vista Gadgets and WPF.