The Service Delivery Manager (SDM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The SDM is also an escalation point, ensuring the customer receives a world class support experience. SDMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with deployment being the specific accountability of the SDM. The SDM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.

Enabling our Advertisers to Achieve More!Currently responsible for leading the Bing Melbourne business, working with strategic agency partners and direct customers to drive growth throughout our region. I am responsible for driving revenue through platform adoption, and managing high ‘C’ Level relationships with key partners. I collaborate closely and manage a team of Account Managers and an Account Coordinator. Selected Accomplishments:- Exceeded all target quotas - Developed highest daily revenue run rate of Au Bing Business - Delivered over $7.4 million revenue throughout 2017, up over $700K Year on Year- Lead three-way customer meetings with NAB, ANZ, Holden, Coles, Melbourne Uni, Australia Post- Drove strategic discussion and engaged with ‘C’ Level executives- Lead Melbourne Calendar for Internal Resource deployment - Strong focus on multiple verticals heavily focused on Finance, Insurance, Retail, Travel, Automotive- Built team through onboarding and hiring key staff members

Responsible for driving strategic growth throughout the Melbourne market with our Key Agencies and Direct clients. Managing a Team of Account and Campaign Managers servicing the top customers in our book.Primary focus is strategic planning, account acquisition, maximizing on existing account opportunities and defining our day to day service proposition.

Currently responsible for looking after Top Tier Premium AgenciesAccount Management Optimisation / New Account Acquisition

Managing a portfolio of clients across a number of vertical markets. Jericho's suite of services include:* Email Service Provider - Enterprise level platform SmartMail Pro* Email marketing strategy* Email marketing implementation* SMS B2B B2C* Website design and strategy* Ecommerce implementation (web & email)* Custom application development* Database integration

Business Development Manager - SPIE Optics.orgI was responsible for providing consultative marketing solutions for a range of clients and media agencies. I was involved in a range of services through Optics.org as well as Print Publications. This covered targeted Product Promotion and Branding campaigns.My clients had a wide geographical spread ranging from UK, Germany, Switzerland, France, Scandinavia, Canada and Northern America. I represented the Optics.org brand at numerous important industry trade shows in Europe and Northern America.

• Management of end-to-end Sales cycle in the group buying industry. • Lead generations and prospecting the right businesses.• Cold calling and identifying key decision makers and stakeholders.• Introducing and promoting the group buying business model, negotiating and closing deals.• Account management to ensure ongoing business with the merchant.

Senior Account Manager and Sales Executive Asia Pacific - B2B Digital Mediasales.Multi-national media conglomerate with publications, online industry portals andconferences in their portfolio.