I lead a team of professionals that serve as the primary points-of-contact for post-sale/implementation operational issues, solutions, trouble-shooting and relationship management, delivering white-glove service to an assigned list of strategic customers. Driving value by:• Bridging the gap between sales, product, and customer support while helping drive overall customer value• Helping to keep clients engaged and effectively using our products• Enhancing customer loyalty/retention though relationship management and operational support • Keeping a “high-level view” of the entire support process, with an eye on continuous process improvement to drive efficiencies and speedy resolutions • Advocating for, and escalating the Voice-of-Customer• Fostering a customer-centric team environment• Resolving customer issues as quickly as possible to help promote a top-class Customer Experience and enhance customer satisfactionI also lead a team of Client Service specialists who serve as Tier 2 customer support for a broad range of our underwriting solutions. This team is responsible for: • Maintaining excellent customer relationships by conducting research to address questions, educating customers about Verisk’s suite of underwriting products and services, resolving customer inquiries, and working with customers to understand and assist in solving their specific needs and requirements.• Coordinating with product and implementation teams to understand the needs of customers and assist them to maximize the full value of this Verisk product • Assist in conducting research and provide necessary support in sales and marketing related activities• Effectively utilizing customer relationship management tools to ensure proper documentation and optimal customer support.

As both a manager and member of the customer success management team, I lead a team that serves as the primary points-of-contact for post-sale/implementation operational issues, solutions, trouble-shooting and relationship management, delivering white-glove service to an assigned list of strategic customers. Driving value by:• Bridging the gap between sales, product, and customer support while helping drive overall customer value• Helping to keep clients engaged and effectively using our products• Enhancing customer loyalty/retention though relationship management and operational support • Keeping a “high-level view” of the entire support process, with an eye on continuous process improvement to drive efficiencies and speedy resolutions • Advocating for, and escalating the Voice-of-Customer• Fostering a customer-centric team environment• Resolving customer issues as quickly as possible to help promote a top-class Customer Experience and enhance customer satisfactionI also lead a team of Client Service specialists who serve as Tier 2 customer support for our 360Value replacement cost estimation solution. This team is responsible for: • Maintaining excellent customer relationships by conducting research to address questions, educating customers about Verisk’s suite of underwriting products and services, resolving customer inquiries, and working with customers to understand and assist in solving their specific needs and requirements.• Coordinating with product and implementation teams to understand the needs of customers and assist them to maximize the full value of this Verisk product • Assist in conducting research and provide necessary support in sales and marketing related activities• Effectively utilizing customer relationship management tools to ensure proper documentation and optimal customer support.

In my role as a Senior Operations Account Managers, I served as a primary point-of-contact for post-sale/implementation operational issues, solutions, trouble-shooting and relationship management, delivering white-glove service to an assigned list of strategic customers. Driving value by:• Bridging the gap between sales, product, and customer support while helping drive overall customer value• Helping to keep clients engaged and effectively using our products• Enhancing customer loyalty/retention though relationship management and operational support • Keeping a “high-level view” of the entire support process, with an eye on continuous process improvement to drive efficiencies and speedy resolutions • Advocating for, and escalating the Voice-of-Customer• Fostering a customer-centric team environment• Resolving customer issues as quickly as possible to help promote a top-class Customer Experience and enhance customer satisfaction

Verisk is the P&C insurance industry's leading provider of actuarial data, predictive analytics and decision-support software solutions that enable companies to increase profitability, mitigate risk and gain competitive advantage. I manage a complex sales cycle in a highly consultative sales environment and manage a sales quota that requires effective coordination and communication with multiple Verisk business units and product specialists. I focus on service & support of our customers with their existing Verisk solutions as well as consulting and positioning new Verisk solutions as a means to provide additional value and high ROI to our business partners.

Seeking new challenges where I can leverage my diverse skill set to deliver results.Experience in consultative sales.Strong technical aptitude. Versatile team player with passion for meeting customer's needs.Experience working with senior management level leadership in client accounts.Excellent written and oral communication skills.Experience working in a matrixed team and global environment.Well versed in leading and managing cross functional teams.Firm understanding of sales cycles, client management, and project management activities.

Responsible for all account sales activities, building key client relationships primarily at the C level, managing client satisfaction, driving growth and account expansion, tracking and managing to targets, and overseeing proper solution coordination to meet customer needs.

Worked hand in hand with the Life & Annuities sales team to drive new Business Process Outsourcing solutions into the market. Coordinated lead generation follow ups and sales pursuits. Instrumental in helping sales team establish key growth opportunities.

Utilized industry expertise to analyze needs and design multi-line insurance programs to successfully ensure the protection of current and prospective client’s profits and assets. Created and maintained a market survey to prospect for potential clients within the company’s prime classes of business to grow market share. Successfully cultivated and maintained meaningful relationships with prospects and clients within assigned territory and upheld the highest standards of client service for a $1M plus book of business.

Successfully prospected for potential real estate investment opportunities and created and utilized financial analysis models to determine the adequacy of the group’s investment opportunities. Was a key player in negotiating terms, reviewing purchase agreements, and managing design teams to ensure completion of all Due Diligence tasks and municipal entitlements. Effectively served as a project owner representative assisting with the construction management oversight of several development projects.

Worked hand in hand with division leadership to define the required 1 and 3 year business plans to meet corporate growth goals. Was a key team member responsible for locating , acquiring and entitling land to meet the Division’s business plans. Worked to assemble and analyze in-depth pro forma financial analysis models for new acquisition opportunities as well as monitoring and communicating land development timelines to the Division’s management team for the successful opening of new communities.

Served five years as a Communications Officer in multiple leadership roles. In my final role, I led a 136-person team providing critical data transfer between government, industry, and academia supporting 9,500 personnel, at 14 separate sites; working on $13.4B in research and development projects. Successfully managed a $10.5M support and operations budget utilized to ensure the seamless flow of critical data between government, industry and academia partners; through computer network upgrades, maintenance, help desk functions and software development activities designed to meet our clients data support requirements. Additionally, provided reliable telephone and computer communications support for 1,100+ Air Force and Army personnel while serving as the Communications Flight Commander at Karshi-Khanabad Airfield, Uzbekistan in support of Operation ENDURING FREEDOM.