Mattea Taylor Email & Phone Number

Brisbane, Qld, Au

Australia

Australia

- Connect with prospective travellers over the phone and via online chat and email. - Ascertain the needs of each unique traveller.- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.- Reach monthly sales targets while driving exceptional customer service KPIs.- Work with both speed and efficiency while consistently displaying compassion and care in every interaction.- Handle any booking issues calmly and with empathy.- Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates.- Work remotely yet still build meaningful connections with the global team by engaging in company wide zoom meetings, town halls, as well as in person catch ups with the local team.

Australia

- Oversee the day-to-day operation of a high end, flagship boutique.- Provide a high standard of customer service whilst explaining luxury products and qualifying customers to prioritise and maximise revenue opportunities. - Organise VIP events from initial conception to overseeing and running the actual event. This includes liaising with head office to organise company branded marketing for the event, contacting and inviting store VIP customers, contacting various companies/brands to provide supplies at no cost for 'goodie bags' at the event, booking catering and staff with RSA's to serve food and beverages on the night, ensuring budget set out by head office is adhered to. - Recruit, induct and train team members to the highest of standards in sales strategies including upselling. Regularly meet with team members to ensure OKRs / KPIs are met or exceeded. - Manage and implement communication to the VIP database to drive sales and increase revenue.- Implement successful strategies to meet and exceed daily and weekly sales targets. Achievements- Consistently increased sales each week by up to 90% growth via successful upselling and increasing conversion in a time with low footfall. - Created a database of high value customers and implemented personalised communications tactics to drive sales during low demand periods. - In the top 50 sellers nationally between both Veronika Maine and Cue brands and top 5 sellers in Queensland.

Brisbane, Queensland, Australia

- Create, book and manage travel plans for both leisure and business customers.- Reach and exceed monthly sales targets and KPIs.- Assist my Team Leader with financial responsibilities including payment of bills, store rent and wages, balancing the accounts and transferring commission at the end of each month.- Complaint handling and crisis management. - Manage a large database of clients and multiple bookings effectively and efficiently.- Working with wholesalers and attending constant training as well as completing on the job study to obtain a Certificate IV in Travel and Tourism.- Learning and operating multiple GDS and various booking systems.- Assisting my Team Leader with the daily operation of the store and effectively running the store and managing the team in her absence. - Running monthly one on one meetings with each team member to discuss their KPI's and set monthly goals/assist them in achieving these goals. Achievements:- Top 1.5% of highest selling agents globally in 2019- Stepped up as Acting Team Leader throughout the Covid-19 crisis. I was responsible for helping to keep staff morale high whilst handling multiple customer complaints and ensuring our team still delivered exceptional customer service to not only our customers, but also customers of other stores that had closed down due to the pandemic.

London, England, United Kingdom

- Extensive Safety and Emergency Procedures (SEP) and Advanced Aviation Medical training, working on both wide and narrow-body aircraft.- Senior Cabin Crew training undertaken following achievement of the World Class (First Class) spot rate – working as the acting senior crew member on board.- Ability to work under immense pressure and with limited resources to provide a world class service to customers. - Working in a supervisory role on-board - leading teams in the Economy, Business and First cabins as a galley lead. - During times of disruption, working up as Cabin Manager and managing a team of up to 18 Cabin Crew. - Adhering to strict safety and security policies. - Ability to always be on time to pre-flight briefings, working on a 24/7 roster.- Adhering to very strict uniform standards and to act as an ambassador of British Airways and a role model to crew, colleagues and customers.Achievements:- Accepted into an accelerated management program for promising crew members known as 'Aspire' within my first 6 months at the company.- During times of disruption, working as Cabin Manager in charge of up to 18 Cabin Crew and being responsible for them and their safety for duration of trip (and being responsible for them and their safety for duration of the layover/trip).

Dubai, United Arab Emirates

- Working in both Economy and Business Class cabins.- Leading teams in the Economy and Business Class as a galley lead. - Adhering to strict safety and security policies. - Ability to always be on time to pre-flight briefings, working on a 24/7 roster with shifts up to 20 hours.- Adhering to very strict uniform standards and to act as an ambassador of Emirates and a role model to crew, colleagues and customers.Achievements:- Successfully obtaining a position within the Emirates 'Business Promotions' team and acting as an ambassador for the company at sponsored events.

Brisbane, Queensland, Australia

- Oversee functions of up to 200 people from initial enquiry to post-event follow up. - Liaise with clients to identify their needs and to ensure customer satisfaction.- Propose ideas to improve provided services and event quality.- Oversee all event’s details such as decor, food and beverage packages, entertainment, transportation, setup, equipment, promotional material etc.- Ensure compliance with insurance, legal, health and safety obligations.- Specify staff requirements and coordinate their activities.- Proactively handle any arising issues and troubleshoot any emerging problems on the event day.

Certificate Iii In Floristry, Floriculture/Floristry Operations And Management

I am currently pursuing a comprehensive education in floristry, where I am developing a deep understanding of floral design principles.

Diploma, Interior Design

Certificate Iv, Tourism And Travel Services Management

High School Diploma