Matt Eisen Email & Phone Number

Product Information Management / Master Data ManagementAt UnitedHealth Group (UHG), I led the commercial product data strategy by implementing Product Information Management (PIM) processes and technology. The introduction of the PIM system centralized product data at UHG, allowing for consistent data sharing throughout the Client Lifecycle, which supported numerous applications and business processes.I spearheaded the deployment of UHG's first-ever PIM solution, significantly enhancing data accuracy and streamlining product information processes across the organization. This initiative created a single source of truth for Optum's product data, successfully digitizing 100% of Optum’s Product Taxonomy, which greatly improved data accessibility and consistency.To support this transformation, I established a dedicated capability team comprised of business, IT and vendor resources. This team was responsible for implementing PIM across more than 10 Optum and UnitedHealthcare applications (Salesforce, PeopleSoft, etc), thereby enhancing integration and operational efficiency. Additionally, I drove operational efficiencies by optimizing product change management processes within the product data ecosystem, resulting in smoother operations and better-managed data.

HEDIS Program Manager:I implemented the Healthcare Effectiveness Data and Information Set (HEDIS) technology and processes, overseeing the integration of these systems into our operations at UnitedHealthcare. This involved deploying the necessary technology to support HEDIS metrics and ensuring that the processes were effectively established and aligned with industry standards. The implementation aimed to enhance the accuracy and efficiency of healthcare data reporting and improve overall quality measurement in our organization.Digital Authentication Program Manager:I established a dedicated 1.5 call center to support digital authentication for members accessing applications across UnitedHealthcare and Optum. This initiative involved creating a specialized center focused on assisting members with digital authentication processes, ensuring smooth and secure access to applications. The call center played a crucial role in enhancing user experience and supporting the seamless integration of digital authentication across both organizations.

I led the implementation, configuration, and operational support for Optum Market's benefits administration technology at UnitedHealth Group (UHG). This role involved building and managing a new team with no prior experience in benefits, benefits technology, or benefits processes. Despite this challenge, I successfully guided the team to effectively support over 125,000 U.S.-based UHG employees.To ensure the highest standards of data accuracy, I implemented a continuous quality assurance process, which improved the accuracy of benefits data to over 99%. Additionally, I collaborated closely with Sales and Product Executives to conduct technology demonstrations, showcasing the capabilities and advantages of our solutions to potential clients and stakeholders.

Role intended to deliver new capabilities through MNsure, Minnesota's health insurance marketplace where individuals and families can shop, compare and choose health insurance coverage that meets their needs.Role concluded early due to contract negotiations.

I managed a portfolio of IT programs within the Enterprise Program Management Office (EPMO), focusing on Human Capital, Corporate Portals, and Application Access Management. In 2013, I successfully delivered $9 million in capitally funded programs, driving substantial financial growth and investment in strategic initiatives. Building on this success, I forecasted the delivery of $16 million in capitally funded programs for 2014.As part of these efforts, I implemented new instances of Salesforce.com and PeopleSoft HR HelpDesk, which resulted in a 20% improvement in HR service efficiency, significantly enhancing operational effectiveness across the organization.

I managed the implementation of the WKFS Document Preparation solution, designed to provide mortgage lenders with a compliant approach to managing their document output. In this role, I was responsible for comprehensive project management oversight, which included work planning, risk and issue management, scope management, ensuring the quality of deliverables, and facilitating cross-team communication.Additionally, I focused on building and maintaining strong client relationships, ensuring their needs were met and expectations were exceeded. I also led the estimation process to accurately define project effort and costs, helping to drive additional revenue for the organization. To further enhance efficiency, I developed and implemented a streamlined presales process for the Secure Document Exchange product, which significantly reduced the cost and timeline associated with presales activities.

I managed multi-year Policy Administration programs for the Accenture Life Insurance Platform (ALIP), overseeing complex projects from inception to completion. In this role, I formed and led project teams of 10 to 40 members, leveraging a multi-site delivery approach to foster effective collaboration and ensure successful project execution.To drive team performance, I defined clear performance management goals and provided continuous feedback to team members, reducing uncertainty during performance review cycles. Additionally, I spearheaded the estimation process to accurately determine project effort and costs, ensuring transparent communication with stakeholders throughout the project lifecycle.

Acquisition Integration Lead:As the Application Integration Lead, I managed a Pre-Acquisition Integration Strategy project to define the future state application layout for a client. In this role, I led a comprehensive analysis of application layouts for both the surviving and non-surviving companies, identifying redundancies and areas for improvement. This analysis enabled us to streamline operations and enhance overall efficiency.I also established a detailed project roadmap designed to maximize the return on the business case, ensuring that the integration strategy was both effective and aligned with the client’s long-term objectives.Operations Manager:As the Business Operations Manager, I oversaw a team of 11 onshore and 23 offshore Accenture and third-party resources responsible for conducting manual quality assurance validations and system processing for a major product line. My role involved forecasting future volumes as new clients were onboarded, ensuring that both the system and manual quality assurance teams were adequately prepared to handle the increased workload.I also focused on aligning team members from various locations with project initiatives and priorities. By fostering cohesive collaboration across geographic boundaries, I ensured that all team members were on the same page and working effectively towards our common goals.