Matt Ek Email & Phone Number

Dallas/Fort Worth Area

Senior Leader of Client Services organization, direct oversight of Account Managers and Strategic Account Directors of the Fort Worth Service organization focused on Mortgage and Auto Services industry. Key responsibilities in delivery of secured communications and digital solutions in driving client growth and improving client experience on a portfolio of.

San Dimas, California

Executive Leader in charge of ADP Tax Operations & Services, supporting 640K traditional payroll and PEO clients on ADP's Tax Filing and New Hire Reporting products. Manage annual budget that ranged from $22M to $35M and 400+ talented associates located in California, Texas, and India. Drive efforts to achieve world-class service by changing client.

San Dimas, California

Served as Executive Leader for ADP's Tax Operations and Compliance Services for 550K clients using ADP's Tax Filing Service across all traditional payroll and PEO market segments. Drove tax strategy, margin performance and service delivery. Expanded offshore Tax Operations and generated significant cost savings. Launched ADP's first Tax Center of.

San Dimas, California

Oversaw 3 key business units (Field Services, Research and Risk Management) consisting of 300+ associates across California, El Paso and India that supported regional U.S. payroll offices in the service delivery of tax services to 550K ADP clients. Tapped to take on Risk Management & Funding as well as Research and Resolution for Agency Notices. Managed.

San Dimas, California

Led Tax Field Services operations and Tier 2 support to all ADP Payroll segments.small business to national accounts, consisting of various regional offices that provided service delivery of tax services to 500K payroll tax clients. Partnered with cross-functional business segments to drive growth, deliver new products and enhance service delivery.

San Dimas, California

Provided leadership to U.S. regional offices that delivered Tier 2 tax support to 300K clients within ADP's Tax Center. Enhanced ADP's Unemployment Services workflow and developed initial mapping flows for ADP's Standalone Tax Service.

San Dimas, California, United States

Oversight and involvement of key project initiatives within ADP Tax & Financial Services Division. Process Mapping along with Workflow creation of AutoTax processes and partnership in process improvements.

La Palma, California

Implemented and managed Southern California Easypay Service Center, one of the 5 largest U.S centers, with direct P&L oversight of $15M in annual revenue, a leadership team of 11. Grew operations to sustain 30% annual growth year-over-year; expanded the team to 200 associated to support 9,000 clients.

La Palma, California

Directed team of ~12 Client Service Representatives that serviced ADP Payroll and Tax clients, achieving consistent top client satisfaction scores. Focused on client experience, satisfaction and retention for 3,000+ client base. Implemented new payroll service offering, grew service organization from 1 to 35 associates and built La Palma Easypay Service.

La Palma, California

Managed ~14 Account Executives, generating $10M in new business annually.

La Palma, California, United States

Direct Support of Payroll Clients and Implementation of New Clients. Working closely with Sales to implement new clients and a seamless transition to ADP.