Matt Ek Email & Phone Number

Dallas/Fort Worth Area

Senior Leader of Client Services organization, direct oversight of Account Managers and Strategic Account Directors of the Fort Worth Service organization focused on Mortgage and Auto Services industry. Key responsibilities in delivery of secured communications and digital solutions in driving client growth and improving client experience on a portfolio of $65M. Driving key initiatives and beyond that are focused on client experience and growing the business in partnership with Product Management, Sales and Technology. Directed emphasis on delivery of service & operational effectiveness across the Strategic Account Management team and within the organization through transformation and partnership.

San Dimas, California

Executive Leader in charge of ADP Tax Operations & Services, supporting 640K traditional payroll and PEO clients on ADP's Tax Filing and New Hire Reporting products. Manage annual budget that ranged from $22M to $35M and 400+ talented associates located in California, Texas, and India. Drive efforts to achieve world-class service by changing client experience through tax compliance and operational excellence initiatives. Execute core tax strategy plan, expand Offshore & Smartshore operations and spearhead efforts to increase service offerings and launch new tools.Motivate and lead high-performing teams in the timely, accurate research, resolution and execution of 47M Tax Deposits and Filings, $700B+ in Tax Liabilities, 900K Tax Agency Notices and 500K+ Tax Amendments/Special Filings. Drive cost-effective continuous improvements to increase employee engagement, improve service delivery and enhance efficiency. Streamline and transform operations, generating significant cost savings while improving client/associate experience.

San Dimas, California

Served as Executive Leader for ADP's Tax Operations and Compliance Services for 550K clients using ADP's Tax Filing Service across all traditional payroll and PEO market segments. Drove tax strategy, margin performance and service delivery. Expanded offshore Tax Operations and generated significant cost savings. Launched ADP's first Tax Center of Excellence (CoE) within one year of baseline initiative in partnership with Senior DVP. Implemented new tools that improved turnaround and average days to process amendments.

San Dimas, California

Oversaw 3 key business units (Field Services, Research and Risk Management) consisting of 300+ associates across California, El Paso and India that supported regional U.S. payroll offices in the service delivery of tax services to 550K ADP clients. Tapped to take on Risk Management & Funding as well as Research and Resolution for Agency Notices. Managed $21M annual expense budget and Field Services unit that handled 227K regional/client calls, processed 500K agency notices and executed risk management for 2.1M transactions on behalf of Tax and Money Movement Products. Established Near Shore operations and offshore Research operations.

San Dimas, California

Led Tax Field Services operations and Tier 2 support to all ADP Payroll segments.small business to national accounts, consisting of various regional offices that provided service delivery of tax services to 500K payroll tax clients. Partnered with cross-functional business segments to drive growth, deliver new products and enhance service delivery.

San Dimas, California

Provided leadership to U.S. regional offices that delivered Tier 2 tax support to 300K clients within ADP's Tax Center. Enhanced ADP's Unemployment Services workflow and developed initial mapping flows for ADP's Standalone Tax Service.

San Dimas, California, United States

Oversight and involvement of key project initiatives within ADP Tax & Financial Services Division. Process Mapping along with Workflow creation of AutoTax processes and partnership in process improvements.

La Palma, California

Implemented and managed Southern California Easypay Service Center, one of the 5 largest U.S centers, with direct P&L oversight of $15M in annual revenue, a leadership team of 11. Grew operations to sustain 30% annual growth year-over-year; expanded the team to 200 associated to support 9,000 clients.

La Palma, California

Directed team of ~12 Client Service Representatives that serviced ADP Payroll and Tax clients, achieving consistent top client satisfaction scores. Focused on client experience, satisfaction and retention for 3,000+ client base. Implemented new payroll service offering, grew service organization from 1 to 35 associates and built La Palma Easypay Service Center.

La Palma, California

Managed ~14 Account Executives, generating $10M in new business annually.

La Palma, California, United States

Direct Support of Payroll Clients and Implementation of New Clients. Working closely with Sales to implement new clients and a seamless transition to ADP.