Matthew C. Eldridge work email
- Valid
- Valid
- Valid
- Valid
Matthew C. Eldridge personal email
Matthew C. Eldridge phone numbers
"Efficiency Specialist - Utilizing Process Innovation to drive Service Stabilization and Platform Modernization”Strategic leader in global IT Service Management, driving datacenter consolidation, cloud migration and cost reduction across entire IT organization at major Fortune 500 company. Managed large, cross-functional, global, virtual teams driving cloud adoption. Project Planning Risk Management Problem solving Service Improvement Talent Development Customer Engagement Communication Management_____________________________________• Performed Tier2 & Tier3 UX support for internal LOB applications• Performed Tier1 & Tier2 SE support for internal LOB applications• Managed team of Tier2 & Tier3 Service Management Analysts• Conducted Root Cause Analysis activities to drive Problem resolution• Documented KB and Process articles for Service Desk and End Users• Drove Service Management Process alignment with MOF/ITIL for internal org• Designed Early Technology Adoption initiatives on Microsoft.comSpecialties: Six Sigma Greenbelt, ITIL Foundations, Problem Management certifications, MCSE certification
Self-Employed
-
Process And Policy AuthoringSelf-Employed Feb 2024 - PresentCurrently bidding and implementing short-term contracts for process development and documentation, with the option to define policy implementation procedures.
-
Investment Property ManagerSelf-Employed Apr 2023 - Present
-
Sr. Service Delivery ManagerTalking Rain Beverage Company® Nov 2022 - Mar 2023Preston, WaMaturing the Change, Incident and Problem Management programs, and driving automation within all related processes moving forward.Responsible for the aligning all external service providers for Infrastructure and Applications, implementing newly defined SLAs as required by our business.Overseeing the Service Delivery program to align existing service standards and ensure that all are being met. -
Security Compliance ManagerTalking Rain Beverage Company® Apr 2022 - Nov 2022Preston, WaDriving improvement into the Information Security Program, as the primary interface for ensuring incident response, problem identification, and change implementation are conducted in a controlled and orchestrated manner. Ensuring ISO 27001 control compliance is a key strategy to enabling full alignment. Overseeing the employee training program, to ensure effective response to potential and actual threats to data security. Defining strategy for internal customers on required solutions to ensure effective security effectiveness.
-
Enterprise Services PmTalking Rain Beverage Company® Dec 2020 - Apr 2022Preston, WaCollaborating with multiple operational, training, product, and software development teams to design and implement an end-to-end Service Management function for the Information Security organization, in alignment with ISO 27001 standards.
-
Sr. Service Stability StrategistTrueblue Inc. Nov 2018 - Dec 2020Tacoma, Washington, United StatesDefined and led the ITIL process improvement solution implementation for ITDefined and implemented the dedicated Major Incident Response PlanMigrated all IT Change Control tracking from SharePoint to a dedicated ServiceNow CM ModuleDrove improved CM Policy adherence across IT orgDrove implementation of the Automated Change Tracking solution -
Problem ManagerTrueblue Inc. Oct 2015 - Nov 2018Tacoma, WaProblem Manager for TBI IT ‘Operational Excellence’:Designed and Implemented dedicated Problem Management process for all IT departmentsEngaged with Incident Management team to conduct full Root Cause Analysis for all Major IncidentsImplemented internal escalation protocol for effective Problem prioritizationDeveloped the ServiceNow 'Problem Management' module utilized for the Enterprise-wide RCA and problem elimination initiativeDrove 95% Successful Closure rate for Problem resolution across entire IT Service Management teamDirected weekly Problem Management overview with CIO and Senior Leadership teamImplemented internal KB solution for Service Desk to deliver Known Error workaround recommendations
-
Program Manager | Service & Business SolutionsMicrosoft Dec 2010 - Apr 2015Marketing Products & ServicesIT / Operations Lead responsible for operations management, including product adoption, datacenter migration and Azure adoption.Planned and executed datacenter migration project to eliminate 2300 obsolete & underutilized Windows servers, eliminating $600k in hosting costs per yearCoordinated and implemented the replacement of 1000 on-premise Windows servers with Windows Azure cloud infrastructure, delivering a cost efficiency improvement of 35%Implemented project to increase Tier1 Ticket resolution by 23%, achieving an overall cost savings of $39,000Managed wide adoption of the Microsoft SCSM ticket management solution for Incident Management, Problem Management and Change Management by Microsoft.com OperationsImplemented a dedicated UAT Execution Service for role standardization & environment handoff across entire Online Services Management organization to achieve high degree of process improvementDesigned the end-to-end support model for onboarding the Microsoft Partner Incentive Program database systems to SQL AzureDesigned, implemented and managed multiple SharePoint sites for tracking project deliverables -
Program Manager | Itil Problem ManagementMicrosoft Jul 2006 - Dec 2010Primary Problem Management Lead for the Microsoft IT ‘Operate Process’ design team: Designed and Implemented for designing ITIL-compliant SM & PBM engagement model for entire MS.com Operations Team Managed Problem Analyst team of five vendors supporting high-volume suite of internal Marketing applications with 95% CSAT Successfully implemented plan to reduce ticket volumes by 15% year-over-year across all MS.com Marketing properties via identification and elimination of recurring incidents Developed end-to-end Problem Management program to resolve Known Errors owned by multiple vendors Achieved 70% reduction in ‘Time To Resolve’ for the Marketing properties and subsequent Support cost savings via implementation of a plan to drive repetitive tasks down to Tier1 Managed recurring Problem Management report and reviewed results with Senior Leadership of MicrosoftITDrove Root Cause Analysis for MS.com site availability Major Incident during critical Windows Product Launch
-
Enterprise Customer Support | Incident Manager | Ms.Com OperationsMicrosoft Jun 2001 - Jul 2006IT/Operations Lead responsible for execution of Incident Management:Designed and Implemented end-to-end ITSM Support Model for implementation of a multi-Tiered Vendor-based solution for MS.com OperationsManaged team of Tier1/Tier2 support vendors to deliver timely incident resolution for all MS.com propertiesEditor/Manager of KB solution for MS.com Operations, personally authoring over 400+ articles for support teamPerformed Windows Server 2003 system configuration, administration and monitoring management in Enterprise environment
-
Support AnalystKeane, Inc. Jan 2000 - Jun 2000Kirkland, WaProvided technical support to private users for Windows 98 systemsProvided technical support to business users for Windows 2000 systemsDemonstrated proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Project)
Matthew C. Eldridge Skills
Matthew C. Eldridge Education Details
-
B.A., Social Science & Education [K-8 Teaching Certification]
Frequently Asked Questions about Matthew C. Eldridge
What company does Matthew C. Eldridge work for?
Matthew C. Eldridge works for Self-Employed
What is Matthew C. Eldridge's role at the current company?
Matthew C. Eldridge's current role is The Orchestrator of Effective Service Delivery.
What is Matthew C. Eldridge's email address?
Matthew C. Eldridge's email address is me****@****inc.com
What is Matthew C. Eldridge's direct phone number?
Matthew C. Eldridge's direct phone number is +125353*****
What schools did Matthew C. Eldridge attend?
Matthew C. Eldridge attended Seattle Pacific University.
What are some of Matthew C. Eldridge's interests?
Matthew C. Eldridge has interest in Animal Welfare, Health.
What skills is Matthew C. Eldridge known for?
Matthew C. Eldridge has skills like Itil, Cloud Computing, Program Management, Sharepoint, Business Intelligence, Software Project Management, Enterprise Software, Management, Agile Methodologies, Agile Project Management, Project Management, Software Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial