Svp Data And Analytics
Current
Oct 2024 - Present
AeroLeads people directory · profile
Matt Ellis Email & Phone Number
Data and Analytics Team Leader
at
TickPick
1 work email found
@nuance.com
1 phone found area 781
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Data and Analytics Team Leader
Location
New York City Metropolitan Area, United States
Who is Matt Ellis? Overview
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Quick answer
Matt Ellis is listed as Data and Analytics Team Leader at TickPick, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at nuance.com, phone signal with area code 781, and a matched LinkedIn profile for Matt Ellis.
Matt Ellis previously worked as SVP Data and Analytics at Tickpick and Principal Research Manager, AI Contact Center Solutions Group at Microsoft. Matt Ellis holds Master Of Business Administration (M.B.A.), Finance And Business Analytics from Nyu Stern School Of Business.
Company email context
Email format at TickPick
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{first}.{last}@nuance.com
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AeroLeads found 1 current-domain work email signal for Matt Ellis. Compare company email patterns before reaching out.
Profile bio
About Matt Ellis
Experienced at leading large teams to deliver conversational AI applications to enterprises. My teams have helped hundreds of millions of users spend less time navigating automated phone and virtual assistant applications, as we have enabled enterprises to improve CX and automation. My passion is analytics. I launched and grew Nuance Voice of Customer Analytics to enable some of Nuance's largest customers to optimize their contact centers by finding actionable insights via speech analytics. Currently building the next generation of real-time agent assistance leveraging Nuance and Microsoft's unparalleled AI capabilities, along with industry-leading generative-AI based analytics for the contact center.
Current workplace
Matt Ellis's current company
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9 roles
Matt Ellis work experience
A career timeline built from the work history available for this profile.
Principal Research Manager, Ai Contact Center Solutions Group
Currently leading a team of more than twenty data scientists focusing on building, optimizing, and transforming experiences using Conversational and Generative AI.Led the creation of first-of-its-kind contact center analytics solution that leverages Microsoft Fabric, Azure Synapse, and Azure OpenAI to deliver near-real-time insights from call transcripts. A leading Telco/Internet customer is leveraging this solution to process up to 100M annual calls, identifying new topics and issues within as little as 15 minutes.Deeply involved in helping large enterprise customers envision next-generation Conversational AI automation and analytics solutions, including those that leverage Microsoft's exciting new first-party (1P) Dynamics Contact Center capabilities that leverage and enhance Nuance capabilities, along with Generative AI models.
Aug 2023 - Oct 2024
Senior Director Professional Services
Dec 2022 - Aug 2023
Director Professional Services, Speech And Data Science
I led Nuance's Enterprise Data Science and Analytics teams. We helped large enterprises deliver effective Conversational AI experiences and use insights from speech analytics to transform their businesses. My team delivered enterprise Voice of Customer (VOC) analytics solutions to two of the largest technology and financial companies in the world, enabling them to improve customer experience and achieve cost savings.
Feb 2017 - Dec 2022
Senior Manager, Speech Science
My team created, analyzed, and improved some of the largest natural language applications for the contact center. We saved several enterprise customers $1M+ annually and significantly improved customer experience with data-driven solutions design and development. Examples: reduced handle time >1 minute on 80M calls/year, reduced misdirected calls in the contact center by 25 - 40%+
Aug 2014 - Feb 2017
Manager, Speech Science
Following acquisition of Viecore by Nuance, co-developed global speech science team to perform user-centered analysis of natural language, self-service applications. Standardized team on analysis tools and processes, ensured unified approach across application platforms, customer verticals, and project teams.
Nov 2007 - Aug 2014
Speech Engineer And Principal Speech Scientist
Aug 2006 - Nov 2007
Analyst
Sep 2005 - Jul 2006
Assistant System Administrator
Continuous Education & Outreach, Rutgers University
Feb 2004 - Aug 2005
2 education records
Matt Ellis education
Master Of Business Administration (M.B.A.), Finance And Business Analytics
Nyu Stern School Of Business
Ba, Information Technology & Informatics
Rutgers University
FAQ
Frequently asked questions about Matt Ellis
Quick answers generated from the profile data available on this page.
What company does Matt Ellis work for?
Matt Ellis works for TickPick.
What is Matt Ellis's role at TickPick?
Matt Ellis is listed as Data and Analytics Team Leader at TickPick.
What is Matt Ellis's email address?
AeroLeads has found 1 work email signal at @nuance.com for Matt Ellis at TickPick.
What is Matt Ellis's phone number?
AeroLeads has found 1 phone signal(s) with area code 781 for Matt Ellis at TickPick.
Where is Matt Ellis based?
Matt Ellis is based in New York City Metropolitan Area, United States while working with TickPick.
What companies has Matt Ellis worked for?
Matt Ellis has worked for Tickpick, Microsoft, Nuance Communications, Viecore, and Accenture.
How can I contact Matt Ellis?
You can use AeroLeads to view verified contact signals for Matt Ellis at TickPick, including work email, phone, and LinkedIn data when available.
What schools did Matt Ellis attend?
Matt Ellis holds Master Of Business Administration (M.B.A.), Finance And Business Analytics from Nyu Stern School Of Business.
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