Matt Ellis

Matt Ellis Email and Phone Number

Data and Analytics Team Leader @ TickPick
Matt Ellis's Location
New York City Metropolitan Area, United States, United States
Matt Ellis's Contact Details

Matt Ellis work email

Matt Ellis personal email

n/a

Matt Ellis phone numbers

About Matt Ellis

Experienced at leading large teams to deliver conversational AI applications to enterprises. My teams have helped hundreds of millions of users spend less time navigating automated phone and virtual assistant applications, as we have enabled enterprises to improve CX and automation. My passion is analytics. I launched and grew Nuance Voice of Customer Analytics to enable some of Nuance's largest customers to optimize their contact centers by finding actionable insights via speech analytics. Currently building the next generation of real-time agent assistance leveraging Nuance and Microsoft's unparalleled AI capabilities, along with industry-leading generative-AI based analytics for the contact center.

Matt Ellis's Current Company Details
TickPick

Tickpick

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Data and Analytics Team Leader
Matt Ellis Work Experience Details
  • Tickpick
    Svp Data And Analytics
    Tickpick Oct 2024 - Present
    New York, Ny, Us
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  • Microsoft
    Principal Research Manager, Ai Contact Center Solutions Group
    Microsoft Aug 2023 - Oct 2024
    Redmond, Washington, Us
    Currently leading a team of more than twenty data scientists focusing on building, optimizing, and transforming experiences using Conversational and Generative AI.Led the creation of first-of-its-kind contact center analytics solution that leverages Microsoft Fabric, Azure Synapse, and Azure OpenAI to deliver near-real-time insights from call transcripts. A leading Telco/Internet customer is leveraging this solution to process up to 100M annual calls, identifying new topics and issues within as little as 15 minutes.Deeply involved in helping large enterprise customers envision next-generation Conversational AI automation and analytics solutions, including those that leverage Microsoft's exciting new first-party (1P) Dynamics Contact Center capabilities that leverage and enhance Nuance capabilities, along with Generative AI models.
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  • Nuance Communications
    Senior Director Professional Services
    Nuance Communications Dec 2022 - Aug 2023
    Burlington, Ma, Us
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  • Nuance Communications
    Director Professional Services, Speech And Data Science
    Nuance Communications Feb 2017 - Dec 2022
    Burlington, Ma, Us
    I led Nuance's Enterprise Data Science and Analytics teams. We helped large enterprises deliver effective Conversational AI experiences and use insights from speech analytics to transform their businesses. My team delivered enterprise Voice of Customer (VOC) analytics solutions to two of the largest technology and financial companies in the world, enabling them to improve customer experience and achieve cost savings.
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  • Nuance Communications
    Senior Manager, Speech Science
    Nuance Communications Aug 2014 - Feb 2017
    Burlington, Ma, Us
    My team created, analyzed, and improved some of the largest natural language applications for the contact center. We saved several enterprise customers $1M+ annually and significantly improved customer experience with data-driven solutions design and development. Examples: reduced handle time >1 minute on 80M calls/year, reduced misdirected calls in the contact center by 25 - 40%+
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  • Nuance Communications
    Manager, Speech Science
    Nuance Communications Nov 2007 - Aug 2014
    Burlington, Ma, Us
    Following acquisition of Viecore by Nuance, co-developed global speech science team to perform user-centered analysis of natural language, self-service applications. Standardized team on analysis tools and processes, ensured unified approach across application platforms, customer verticals, and project teams.
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  • Viecore
    Speech Engineer And Principal Speech Scientist
    Viecore Aug 2006 - Nov 2007
    Us
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  • Accenture
    Analyst
    Accenture Sep 2005 - Jul 2006
    Dublin 2, Ie
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  • Continuous Education & Outreach, Rutgers University
    Assistant System Administrator
    Continuous Education & Outreach, Rutgers University Feb 2004 - Aug 2005

Matt Ellis Education Details

  • Nyu Stern School Of Business
    Nyu Stern School Of Business
    Finance And Business Analytics
  • Rutgers University
    Rutgers University
    Information Technology & Informatics

Frequently Asked Questions about Matt Ellis

What company does Matt Ellis work for?

Matt Ellis works for Tickpick

What is Matt Ellis's role at the current company?

Matt Ellis's current role is Data and Analytics Team Leader.

What is Matt Ellis's email address?

Matt Ellis's email address is ma****@****nce.com

What is Matt Ellis's direct phone number?

Matt Ellis's direct phone number is +178156*****

What schools did Matt Ellis attend?

Matt Ellis attended Nyu Stern School Of Business, Rutgers University.

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