Matt Emma Email & Phone Number

• Led the strategic roadmap and modernization of Helpshift's cloud infrastructure, delivering scalable and reliable solutions to support expanding enterprise clients. • Expanded the globally dispersed team from 3 members in 2022 to 18 members by 2023, covering California, Washington, New Jersey, Montreal, Poland, Indonesia, and India. • Implemented a 50% reduction in client onboarding time through automation and process optimization. • Contributing to multi-million dollar deals with brands like Supercell, Niantic, and Scopely. • Introduced Agile methodologies and a matrix management structure to empower cross-functional teams, improving efficiency and enabling incremental delivery on critical projects.

United States

• Built and scaled the Product Adoption team, growing from 3 members to 7 by the end of 2022, covering North America, EMEA, and APAC. • Created a scalable, automated onboarding process that reduced client onboarding time by 40%, significantly improving client success. • Established the Services Team, ensuring the delivery of reusable, high-quality solutions that drove revenue growth and contributed to long-term client retention.

• Developed and delivered a strategic integration with KantanAI, leading to the creation of a prototype for agent translations that later became a core product post-acquisition. • Played a key role in closing multi-million dollar deals by providing enterprise-level solutions for clients like Block and VCA. • Delivered executive presentations to secure stakeholder buy-in for high-impact initiatives and strategic product integrations.

Factoria

Leading T-Mobile's Big Data Platform and Tools strategy - Technology is never the hard part, even with it's bloody edges. People failing to understand each other and the problems that face them are always at risk of missing the mark. I use empathy, understanding and an unparalleled passion for technical ability to provide tools and frameworks that focus the efforts of the organization on our most difficult problems ---

Greater Seattle Area

Leading the way for data analysts, engineers and scientists to deliver meaningful insights faster than the speed of business using Software Engineering Best Practices on Declarative Elastic Infrastructure. #DoItTheRightWay

Greater Seattle Area

• Software Design: Primary contributor to SparkBox DR Product Design Specification. Worked with Marketing Research to outline a product the team would be capable of bringing to market. • Cloud Computing Best Practices: SparkBox Product designed with “Serverless Architecture” 100% built using Azure Services and Technologies.

Greater Seattle Area

 Agile Development Processes: Introduced Agile Software Development Lifecycle Methodologies to Operations and Software Development Professional Services: Worked with sales teams to establish pre-sales client relationship(s) to identify their key business requirements; then prepare reports, including a High Level Solution Design Document to describe, and provide technical support of, the applicable business solutions; including Cloud Migrations to Cloud Hosting, Collapsing Divergent Technical Architectures, Digital Transformation. Budget Planning: Created and Proposed Yearly Budget for Managed Services Team including training, new headcount, CAPEX and OPEX – total requested $1.3million VM Lab Design: Leveraging Open Source technologies and tools – $50,748/year Cost-Savings over Comparable VMWare feature-set  Configuration & Change Management: Implement Processes and Visual Studio Online Git Version Control Systems and Office365 to track changes and store latest configurations.

Bellevue, Washington

• Prototype Network Virtual Device Development/Design: Personally designed robust prototype network virtual device for managing cloud networks. √ Net Effects: Drastically reduced labor and associated costs related to managing customer cloud networks. Avoided licensing costs.• Automation Engineering Leadership: Developing automation to facilitate datacenter infrastructure build-outs and expansion, utilizing python to: √ Rack & Cabling Configuration: Generate rack and cabling configuration for pre and post construction √ Network Configuration Deployment: Deploys initial network configuration and site IP Addressing, then updates IPAM. √ Host & Data Management: Provide host and storage data for downstream configuration.• Complex Technical Problem Solving: Resolve Escalations and perform change work on Arista, Dell Networks and Juniper SRX platforms as needed.

Redmond, Wa

• Primary responsibility is service improvement & design of next gen corporate streaming solutions• Designed/Architected Co. Meeting 2012 & 2013 Webcast solution using Azure, O365 and On-Prem Resources • Viewership ~40,000 online viewers; Won Deliver IT Team Award in 2012 and 2013• Designed & Coded UI for HW Load-Balancer Mgmt. tool • Used across operation teams within MSIT • Won Deliver IT Team Award • Designed & Piloting Internet Egress Caching Solution to optimize UX • Pilot to alleviate ~10-30TB daily transfers of software patching• Designing Business Intelligence system to provide insight for all organization’s production services • Utilizing HDInsight/Hadoop

Redmond, Wa

• Responsible for sustaining MS's internal global streaming infrastructure and future system planning; Tier 3 Escalation• Designed & Deployed Global Internal Streaming Media Infrastructure (Live and VOD)• Designed & successfully deployed External/Internal Streaming Proof-Of-Concept for two publically available eventso Lead to design & deployment of production supported solution to stably deliver cloud streams to premises• Created Operations & Troubleshooting documentation for external support teams

• Worked on Network Services Team, Responsible for global Infrastructure• Worked with Engineers and Analysts to develop a system to stream all internal media, securely, to remote users• Planned and managed project to deploy above system• Planned and managed project to transition ownership of streaming hardware and software to another internal team• Worked with wireless Service Manager to push latest approved wireless drivers to clients

• Worked on Legal & Corporate Affairs IT Test Team• Developed & Tested Strategies to migrate to Visual Studio Team System• Evaluated & Documented an internal website (http://give) for bugs, inconsistencies and areas of improvement

Providence, Ri

• Managed web host, online advertising and online transactions• Increased website traffic 108% over 5 months• Investigated leads & Imported foreign hardware• Handled all new & existing client accounts, largest account being $20,000 annually

Cranston, Ri

• Setup & managed Windows 2000, 2003 & Linux Servers• Setup & managed Active Directory Domain & Users• Worked directly with employees to solve computer issues• Created and maintained all company websites and online listings• Was responsible for IT Spending, approx. $10,000+/year

City Of Industry, Ca

• Created and routinely maintained website• Deployed and Administered Web-Based Forum Support System• Wrote End-User documentation for software• Supplied Technical Support to End-Users• Beta-Tested Software• Worked with off-shore developers

Bs, Information Systems

Activities and Societies: Alpha Pi LambdaBusiness Minor

Bachelor Of Applied Science (B.A.Sc.), Information Systems

Activities and Societies: Alpha Pi Lambda