Matteo Baldacci Email & Phone Number

Roma, Lazio, Italia

Roma, Lazio, Italia

Operation Manager/ Resident manager at the Hbh. Pre-opening tasks at the Restaurant.

Rome Area, Italy

Responsible for managing guest, front office, F&B operations. Assist with check-in, check-out, responds to guest requests and complaints. Oversees lobby operations and hotel amenities, such as concierge operations. Provide assistance to guests as needed. Monitor staff scheduling and shifts:-Recruiting staff and doing appraisals-Arranging staff meetings-Training and developmentOversees departments cooperation: Sales and Financial responsibilities

Consistently deliver high standard of service dealing with queries and complaints within customer services rapidly and effectively to maintain loyalty, exceed expectations and provide satisfactory results• Effective communicator able to maintain and build working relationships with colleagues and clients interpreting information and instructions clearly to ensure understanding of requirements • A motivated leader offering extensive training and support to a team of individuals to achieve objectives and prove successful, continuously monitoring performance and improving service,Assistant in the Reservation Dept. helping with the reservation an d the congress.• IT Literate competent user of several programmes and systems, data input and applications able to perform various administration duties requiredIn addition to the above I am a dedicated professional who has gained vast experience in tourism within airline companies and Hotel offering the ability to lead a team of individuals to achieve objectives. With a managerial approach I can organise effective operations and produce excellent results.

Florence

Congress and Events Operations Agent; Individual Reservations;Hotel Commercial Site ispections;Back office tasks.

Florence Area, Italy

Creating event proposals which fit client requirements and presenting proposals by deadline;Maintaining a working relationship with vendors and venues;Planning event aspects, such as venue, seating, dining, and guest list;Delegating event planning tasks to other staff members where necessary;Demonstrating to clients strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities;Coordinating event entertainment, including music, performers, and guest speakers;Staying under budget while planning event specifications;Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports;Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organising vendors;Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual eventsAnticipating and planning for different scenarios;Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities.Planning multiple events at once

Front Office Agent

• To ensure that security an safe procedures comply with the IAA standard • Customer service• To project an high profile of the company

Laurea In Psicologia, Psicologia

Geometra