Matteo Cevasco Email & Phone Number

Springfield Gardens, Ny

Springfield Gardens, Ny

Kearny, Nj - Usa

Kearny, Nj - Usa

Secaucus, New Jersey

Jamaica, New York

- monitor timely response to external and internal customers and other Panalpina offices- control all activities, reports and documents related to the cfs and bonded warehouse;- complete all inbonds moves, ie i.t. and permits to transfer;- check all files for accurate documentation (customs, operations and accounting);- assure complete billing of files in accordance with corporate KPI;- prepare quotations, review/update customer profiles and rate structure;- support… Show more - monitor timely response to external and internal customers and other Panalpina offices- control all activities, reports and documents related to the cfs and bonded warehouse;- complete all inbonds moves, ie i.t. and permits to transfer;- check all files for accurate documentation (customs, operations and accounting);- assure complete billing of files in accordance with corporate KPI;- prepare quotations, review/update customer profiles and rate structure;- support sales department with customer information, rates;- visit customers whenever required to improve communication;- assist department head in training and education of the department staff and supervise cross training;- monitor vendors' compliance with service standards and requirements as per contract terms;- assist department head on shipping run;- perform monthly audit to check billing accuracy for A & B accounts. Show less

Secaucus, New Jersey

To serve as a main point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction for Panalpina A & B level Key AccountsTasks:- monitor timely response to external and internal customers and other Panalpina offices;- further increase customer satisfaction and business share through proactive and regular contact with overall problem resolution;- assist sales in compiling quotes by providing… Show more To serve as a main point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction for Panalpina A & B level Key AccountsTasks:- monitor timely response to external and internal customers and other Panalpina offices;- further increase customer satisfaction and business share through proactive and regular contact with overall problem resolution;- assist sales in compiling quotes by providing rates, tariffs, etc- work with sales on account implementation, ensuring a smooth transition from sales to operations;- provide accurate job costing forecast to include timely invoicing with accountability for ASI and EBITA of account;- communicate with and ensure timely release of the freight from ocean/air CHB;- notify customer/broker of arrival and charges, updated daily tracking info;- complete and update customer profiles and maintain SOP revisions and enforcement;- receive and track POs from importers for pending shipments;- lead on Panalpina A&B level accounts with additional emphasis on overall accountability. Show less

Secaucus, Nj

* Participate in Logistics Planning meetings with customer • Work with Project material scheduling in order to offer suitable logistics plan; • Advise customer on US import and/or export requirements as well as in country requirements; • Present various sea/air/domestic freight solutions to maximize delivery schedule and keep costs under control; • Consult with customer on company processes' for receiving, checking, resolution of discrepancies, packing and other relevant… Show more * Participate in Logistics Planning meetings with customer • Work with Project material scheduling in order to offer suitable logistics plan; • Advise customer on US import and/or export requirements as well as in country requirements; • Present various sea/air/domestic freight solutions to maximize delivery schedule and keep costs under control; • Consult with customer on company processes' for receiving, checking, resolution of discrepancies, packing and other relevant document preparation including time frames for each process step; • Meet with various third parties to develop the most effective plan for their activity to work with project guidelines; • First point of contact to answer all customer inquires in accordance with the Customer Service Policy standards; • Retrieve shipment details from Shipment Communication Platform (SCP) to open file; • Issue shipment handling instructions to Document Processing staff; • Communicate with and ensure release of the freight from ocean/air carriers; • Notify customer / broker of arrival and charges and notify PGAs of arrival (if required); • Provide accurate job costing forecast; • Handle and manage all customer contact at file level regarding exceptions; • Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations. • Provide other duties as requested Show less

Jamaica, New York

• Customer service; • documents handling in touch with final consignee customs brokers to make sure customs clearance of all containers carried out in a proper and timely manner; • cargo deliveries coordination; • billing customers according instructions provided by sales team; • approval of vendors invoices (shipping lines, overseas agents, customs brokers, truckers) in coordination with accounting department; • A/R for V.I.P. customers. • Cost control for each… Show more • Customer service; • documents handling in touch with final consignee customs brokers to make sure customs clearance of all containers carried out in a proper and timely manner; • cargo deliveries coordination; • billing customers according instructions provided by sales team; • approval of vendors invoices (shipping lines, overseas agents, customs brokers, truckers) in coordination with accounting department; • A/R for V.I.P. customers. • Cost control for each shipments in order to identify possible variances between estimated and final costsAchievements: supervised a team of 3 people, traffic increased from 50 containers to 300 containers per month, improved customer service level, supervised set up of a new operating system in touch with IT department, cost control activity which leaded to a considerable reduction of variances between estimated and final costs. Show less

Genoa Area, Italy

Shipments organization according instructions provided by USA office (cargo pick up coordination, booking with shipping line, bill of lading instructions submission)From June1 2004 through July31 2004 spent two months in Interglobo Hong Kong office – ocean export department - customer service