DUTIES AND RESPONSIBILITIES:Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate. Prepare a monthly financial reporting for the owners and stake holders. Draw up plans and budget (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. Act as a final decision maker in hiring a key staffs. Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Accountable for responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members.

As Hotel Manager and ambassador for the brand and my hotel, I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. I provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the CEO of our Company, owners and other stake holders.Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. My job as Hotel Manager requires also to manage between profitability and guest satisfaction measures.