Matteo Sabato Email & Phone Number

Waterford Township, Mi, Us

Assist the owner and his employees with a variety of technological problems across a range of devices.Research and deploy software and hardware based on the needs of the company and the parameters given. Troubleshoot and provide solutions for used software Manage users and accounts using Microsoft administrative tools

Auburn Hills, Michigan, United States

Downers Grove, Illinois, United States

As a Level 2 support specialist, I provided remote troubleshooting, software installation, and trainingfor FTD members using Mercury Technology point-of-sale software through remote access software. Ialso install and troubleshoot HP printers remotely to ensure compatibility with the Mercury software. Inaddition, I handled difficult customer situations and de-escalated any issues that arose. I documentedcalls with detailed notes on member interactions and troubleshooting steps… Show more As a Level 2 support specialist, I provided remote troubleshooting, software installation, and trainingfor FTD members using Mercury Technology point-of-sale software through remote access software. Ialso install and troubleshoot HP printers remotely to ensure compatibility with the Mercury software. Inaddition, I handled difficult customer situations and de-escalated any issues that arose. I documentedcalls with detailed notes on member interactions and troubleshooting steps taken to resolve incidents.I also have surface-level experience with SQL, using it to maintain the database for members using theMercury POS. As one of the first employees hired to work remotely for the company, I quickly adapted tothe new environment and consistently received positive feedback from both my managers and clients.During my first year's performance review, I exceeded or exceptionally exceeded all metrics and wasgiven a near maximum merit increase. Show less

Westmont, Illinois, United States

Initially starting in a different department, I was recognized for my advanced repair skills and offereda position with a starting wage nearly 25% higher than the average. Within my first month in this role,I received individual recognition from the corporate office and a thank you card signed by multiplecompany executives for outperforming many of the senior technicians.During my tenure, I gained extensive experience in repairing a diverse range of consumer electronicsunder… Show more Initially starting in a different department, I was recognized for my advanced repair skills and offereda position with a starting wage nearly 25% higher than the average. Within my first month in this role,I received individual recognition from the corporate office and a thank you card signed by multiplecompany executives for outperforming many of the senior technicians.During my tenure, I gained extensive experience in repairing a diverse range of consumer electronicsunder warranty for various renowned vendors, including HP, Lenovo, Apple, and inland. As an AppleChampion, I led the warranty process for Apple products and was responsible for handling in-houserepairs for a wide array of products, including but not limited to, the iPhone, MacBook, MacBookAir, MacBook Pro, iMac, iMac Pro, and Mac Pro. Additionally, I processed warranty swaps for Apple'swarehouse, which covered iPad, iPod, AirPod, AirPod Pro, and Apple Watch. My passion for repairingApple products led me to earn certifications as an Apple Certified Macbook Technician (ACMT) and AppleCertified iOS Technician (ACIT).During the 2020 pandemic, as the only certified Apple technician within 50 miles of the shop due to theclosure of Apple Stores, I handled a heavy workload with exceptional customer service. My technicalexpertise, coupled with my ability to manage and complete repairs efficiently, ensured that customersreceived the best possible experience, even in challenging circumstances. Show less

I was hired for this position based on my self-taught knowledge of computers and electronics. Uponstarting, I demonstrated proficiency in handling various electronics and was quickly given the opportunityto work with customers. I received praise for my timeliness and high-quality repairs. I was one of the topperforming remote technicians in the company's new remote technician repair program before leavingto pursue a better opportunity at Micro Center.