• Manage and develop annual strategic plan for the Service sales growth. Portfolio includes spare parts, internal repairs and on field service activities. Guarantee perfect execution.• Establish trusted relationships leading to an increased Customers engagement• Manage lean activities to improve workshop efficiency• Leading 12 people

• Established trusted relationships leading the Overseas Distributors Network to an increased engagement and revenue in spare parts (+20% in 2018 and 2019) • Delivered strategic business model for consumable products (cross selling through dealers and technicians)• Reduced costs related to full machine replacement (90 % on time delivery for spare parts)• Generated new root cause analysis process (Jira web platform to track escalation, reduced of 30% failure to solution time)• Supervised back office and quality service, lead team up to 5 people.

• Established Technical and administrative task management leading up to 50 resources (internal and external) • Delivered hundreds of installations of brand new and second hand machine (95% within acceptance SLA) • Increased total revenue generated by customized service contracts (+30%)

• Committed as Service Manager, leading up to 10 field service engineers• Service account manager for ST Microelectronics

• Increased spare parts sales through dedicated maintenance kit creation (+50%)• Improved productivity KPI’s (93% uptime) • Lead up to 13 resources

• Executed installations and start up until acceptance production agreement • Achieved 90% repair within 24 hours with response time less than 2 hours