Matteo Floris Email & Phone Number

Denpasar, Id

Dubai, United Arab Emirates

Management Consultant and Subject Matter Expert (Contractor) for FTI Delta, for a major CVM program for a telco in South East Asia

Indonesia

Co-founder of Charming Escape Group, a company assisting international investors to design, build and manage luxury properties in South East Asia.With a few international investors already onboard, and an ambitious roadmap of international expansion, we work relentlessly to make sure that dream houses in tropical paradises become a feasible project for all!

Victoria, British Columbia, Canada

Stabilization of client management processes (onboarding, cross-selling, retention), PMO of digital products, Post Merger Integration of new acquisitions, revenue stabilization crash program

Dubai, United Arab Emirates

Re-design and re-launch the value proposition of the OSN linear tv, review of the strategic go-to-market (SAC and CLTV optimization, channel mix)

Dubai, United Arab Emirates

- Accountable for business outcome of the transformation, from definition of target CX/ Use Cases through to deployment of the new tech stack and TM Forum-compliant processes. Purpose of the program was to secure the future of MCG by transforming a traditional content aggregator into a fully fledged DIGITAL ENTERTAINMENT ECOSYSTEM - Scope of the role: transformation of the Marketing, Sales, Customer Care, Product & Retention functions for the whole Group- Coordinated functional team of approx 100 internal/ consultants resources: business analysts, functional analysts, process engineers, product owners, functional leads, agile coaches, delivery squads- Reported into Business Units CEOs (functionally)/ Group CIO (administratively)

Dubai, United Arab Emirates

- Accountable for growth and revenue extraction from the Africa customer base (approx 7m customers)- Scope of the role: head campaigning, loyalty and direct comms activities run by the team- Department created from scratch: rolled out a campaigning tech tool; defined the operating model, planning and analysis processes for campaigning and direct comms; designed, developed and launched loyalty platforms DStv Thanks and GOtv Wow (see youtube links below)- Coordinated 10+ direct resources and approx 70 resources across Africa, managing a 10m USD budget- Reported into Chief Customer Officer Other positions held at Multichoice Africa: Head of Retention, General Manager of Sales

Milan, Italy

- Accountable for the set up of structural churn transformation programs, from idea generation to full business case rollout, presented to CEO- Scope of the role: design major anti-churn programs (eg loyalty program Sky eXtra, see webpage), own 5-Year Strategic Plan on customer base churn- Reported into Director of Churn Management & Customer Engagement

London, United Kingdom

- Accountable for setup of the Group Technology Demand Management team at Vodafone Group, tasked with the coordination of business demand and tech execution- Furthermore, accountable for Client Relationships, Business Development and Management of the London office of the company

Milan, Italy

Execution of projects assigned to the Team by CEO/CFO, eg:- Wide-scope analysis of business development opportunities for Newscorp in Italy- Sky products evolution in terms of: commercial policy, editorial, technology - Definition of new managerial KPIs- Conjoint analysis for pricing changesCoordination of inter-functional work teams, time schedule management and relationships with external stakeholders

Milan Area, Italy

Analysis of commercial offers across the customer lifecycle & discussion with CFO. Analysis of subscriber base evolution: product up/downgrade, VAS purchase. Accountable for reporting on the area

Rome, Latium, Italy

Business Development Analyst: taxation strategies, elasticity studies, ad hoc analysis on various topics related to the tobacco industry in Italy.Planning Analyst: accountable to create the sales and demand forecasts driving production. Worked on a major Supply Chain optimization project

Milan Area, Italy

Internship at the end of the SDA Bocconi Master course

London, United Kingdom

Worked on major strategy assignments

Master In Strategia Aziendale

Meng Aerospace Materials, Metallurgy, Materials Science, First Class Honours

Activities and Societies: President of Imperial College Italian Society, year 1998-1999

Maturità Scientifica, Equivalent To A Levels Or French Baccalaureat, 60/60