Management Consultant and Subject Matter Expert (Contractor) for FTI Delta, for a major CVM program for a telco in South East Asia

Co-founder of Charming Escape Group, a company assisting international investors to design, build and manage luxury properties in South East Asia.With a few international investors already onboard, and an ambitious roadmap of international expansion, we work relentlessly to make sure that dream houses in tropical paradises become a feasible project for all!

Stabilization of client management processes (onboarding, cross-selling, retention), PMO of digital products, Post Merger Integration of new acquisitions, revenue stabilization crash program

Re-design and re-launch the value proposition of the OSN linear tv, review of the strategic go-to-market (SAC and CLTV optimization, channel mix)

- Accountable for business outcome of the transformation, from definition of target CX/ Use Cases through to deployment of the new tech stack and TM Forum-compliant processes. Purpose of the program was to secure the future of MCG by transforming a traditional content aggregator into a fully fledged DIGITAL ENTERTAINMENT ECOSYSTEM - Scope of the role: transformation of the Marketing, Sales, Customer Care, Product & Retention functions for the whole Group- Coordinated functional team of approx 100 internal/ consultants resources: business analysts, functional analysts, process engineers, product owners, functional leads, agile coaches, delivery squads- Reported into Business Units CEOs (functionally)/ Group CIO (administratively)

- Accountable for growth and revenue extraction from the Africa customer base (approx 7m customers)- Scope of the role: head campaigning, loyalty and direct comms activities run by the team- Department created from scratch: rolled out a campaigning tech tool; defined the operating model, planning and analysis processes for campaigning and direct comms; designed, developed and launched loyalty platforms DStv Thanks and GOtv Wow (see youtube links below)- Coordinated 10+ direct resources and approx 70 resources across Africa, managing a 10m USD budget- Reported into Chief Customer Officer Other positions held at Multichoice Africa: Head of Retention, General Manager of Sales

- Accountable for the set up of structural churn transformation programs, from idea generation to full business case rollout, presented to CEO- Scope of the role: design major anti-churn programs (eg loyalty program Sky eXtra, see webpage), own 5-Year Strategic Plan on customer base churn- Reported into Director of Churn Management & Customer Engagement

- Accountable for setup of the Group Technology Demand Management team at Vodafone Group, tasked with the coordination of business demand and tech execution- Furthermore, accountable for Client Relationships, Business Development and Management of the London office of the company

Execution of projects assigned to the Team by CEO/CFO, eg:- Wide-scope analysis of business development opportunities for Newscorp in Italy- Sky products evolution in terms of: commercial policy, editorial, technology - Definition of new managerial KPIs- Conjoint analysis for pricing changesCoordination of inter-functional work teams, time schedule management and relationships with external stakeholders

Analysis of commercial offers across the customer lifecycle & discussion with CFO. Analysis of subscriber base evolution: product up/downgrade, VAS purchase. Accountable for reporting on the area

Business Development Analyst: taxation strategies, elasticity studies, ad hoc analysis on various topics related to the tobacco industry in Italy.Planning Analyst: accountable to create the sales and demand forecasts driving production. Worked on a major Supply Chain optimization project

Internship at the end of the SDA Bocconi Master course

Worked on major strategy assignments