Matteo Franconi Email & Phone Number

Bologna, IT

HEAD OF PROJECT - Trelleborg Wheel Systems Global Virtual Assistant- Project development with a marketing vision- Business negotiation- Development supervision----Quest IT helps companies to converse with their customers thanks to artificial intelligence based on (NLP).Quest IT develops Artificial Intelligence solutions based on Cognitive and Machine.

Bologna, Emilia-Romagna, Italy

- Corporate communication- Digital innovation - B2C and B2B multi-channel strategies- Business analysis- Digital advertising coordination (G Ads, SEO, Social Media, Article marketing, websites UX)- Direct Marketing (multi-channel: SMS, Email, Mailing, Loyalty, New customers)- CRM ManagementCompany Group I work for: CRA-Centro Revisioni Auto; ICMA; Vetro.

2 years of courses, more than 500 trained students, 10 specialized teachers, 2.000 hours of lesson provided.Formek is an accredited school by Regione Emilia Romagna.My assignments:- Multichannel communication management- Human resources management- School and Students coordination- Digital services management (E-Learning Platform, Lessons attendance system.

Conversation, Inc. provides an Enterprise Conversational Commerce Platform for great enterprise custom project, based on Natural Language Processing and Machine Learning.

- Project management - Vertical products development- Conversation Design- Data driven analytics- AI BOT development- NLU/NLP- Machine learning- Ontologies- Semantic technologies- Information extraction- Cognitive conversations development+ Business Development

ChatBots and Virtual Assistants can increase customer satisfaction by reducing the need to navigate a complex website and, at the same time, by reducing the wait time and resources needed to get right to the wanted informationMain goals:- Booking Automation- Selling Automation- Customer Care Automation- Lead Generation Automation Channels I have worked.

Main purposes:- Give customers a competitive edge- Provide customers with data, information, guidance and far moreMain specializations:- Statistical research project management- Business development and customer relations- Social media / web / digital analysis- Cognitive analysis- Sentiment Analysis- Development of innovative analytic models (see below.

i-idioma® is a platform for business and human intelligence, social media monitoring, web reputation and web contents analysis, based on:- Artificial intelligence- Machine learning- Natural language processing and uderstanding- Information extraction- Web crawling and monitoringMain purposes:- Business and human intelligence- Sentiment analysis- Marketing.

Main activities:Sentiment analysis, Social media marketing, E-commerce, Online advertising, Press office.Business cases:- “d-s!de” brand and product world wide launch- Local Politics support (Social Media Management, Press Office)Some clients: Electrolux, Coming Soon, Dea Gioielli, d-s!de, Olo (shoes).

During my graduate I wrote this Paper about the Politic Language Techniques. Through the use of statistical-lexical software, the Thesis investigates:- White House language techniques - White House communication management about “Early Arab Spring” in 2011- Press briefing management- Political consensus development- International relationships.