Matteo Franconi Email & Phone Number

Italy

Bologna, It

HEAD OF PROJECT - Trelleborg Wheel Systems Global Virtual Assistant- Project development with a marketing vision- Business negotiation- Development supervision----Quest IT helps companies to converse with their customers thanks to artificial intelligence based on (NLP).Quest IT develops Artificial Intelligence solutions based on Cognitive and Machine Learning Technologies, thus helping companies to confer value to their data and improve their processes and… Show more HEAD OF PROJECT - Trelleborg Wheel Systems Global Virtual Assistant- Project development with a marketing vision- Business negotiation- Development supervision----Quest IT helps companies to converse with their customers thanks to artificial intelligence based on (NLP).Quest IT develops Artificial Intelligence solutions based on Cognitive and Machine Learning Technologies, thus helping companies to confer value to their data and improve their processes and organization. Show less

Bologna, Emilia-Romagna, Italy

- Corporate communication- Digital innovation - B2C and B2B multi-channel strategies- Business analysis- Digital advertising coordination (G Ads, SEO, Social Media, Article marketing, websites UX)- Direct Marketing (multi-channel: SMS, Email, Mailing, Loyalty, New customers)- CRM ManagementCompany Group I work for: CRA-Centro Revisioni Auto; ICMA; Vetro Auto; Centro Pratiche Auto; FormekSPECIAL PROJECTS:- 2021 / Launch www.formek.it / Professional… Show more - Corporate communication- Digital innovation - B2C and B2B multi-channel strategies- Business analysis- Digital advertising coordination (G Ads, SEO, Social Media, Article marketing, websites UX)- Direct Marketing (multi-channel: SMS, Email, Mailing, Loyalty, New customers)- CRM ManagementCompany Group I work for: CRA-Centro Revisioni Auto; ICMA; Vetro Auto; Centro Pratiche Auto; FormekSPECIAL PROJECTS:- 2021 / Launch www.formek.it / Professional School for Mechanics based on e-learning / Italy Show less

2 years of courses, more than 500 trained students, 10 specialized teachers, 2.000 hours of lesson provided.Formek is an accredited school by Regione Emilia Romagna.My assignments:- Multichannel communication management- Human resources management- School and Students coordination- Digital services management (E-Learning Platform, Lessons attendance system and other services)

Conversation, Inc. provides an Enterprise Conversational Commerce Platform for great enterprise custom project, based on Natural Language Processing and Machine Learning.

- Project management - Vertical products development- Conversation Design- Data driven analytics- AI BOT development- NLU/NLP- Machine learning- Ontologies- Semantic technologies- Information extraction- Cognitive conversations development+ Business Development

ChatBots and Virtual Assistants can increase customer satisfaction by reducing the need to navigate a complex website and, at the same time, by reducing the wait time and resources needed to get right to the wanted informationMain goals:- Booking Automation- Selling Automation- Customer Care Automation- Lead Generation Automation Channels I have worked with:- Website (responsive)- iOS & Android Applications- Alexa Skills- Google Assistant-… Show more ChatBots and Virtual Assistants can increase customer satisfaction by reducing the need to navigate a complex website and, at the same time, by reducing the wait time and resources needed to get right to the wanted informationMain goals:- Booking Automation- Selling Automation- Customer Care Automation- Lead Generation Automation Channels I have worked with:- Website (responsive)- iOS & Android Applications- Alexa Skills- Google Assistant- Messaging Apps: Facebook Messenger, WhatsApp, Slack, Skype, Telegram KPI Monitoring plays a fundamental role to measure conversations performances Main Clients: 🔹 Euroma 2 (Shopping Mall): Concierge for every shopping mall service🔹 Aprilia 2 (Shopping Mall): Concierge for every shopping mall service🔹 Adriatico 2 (Shopping Mall): Concierge for every shopping mall service🔹 San Martino 2 (Shopping Mall): Concierge for every shopping mall service🔹 Centro Revisioni Auto S.r.l. (vehicle inspection): Bot for booking | National Service🔹 Vetro Auto S.r.l. (Glass and Automotive Services): Bot for estimates and customer engagement🔹 LavoroPiù S.p.A. (Employment Agency/Human Resources Research): Bot for candidates allocation🔹 WrapAll (Car Wrapping): Bot for estimates and customer engagement🔹 Domus Film (films for buildings installation): Bot for estimates and customer engagement🔹 OnlyBio S.r.l. (Biologic Body care products): Bot for pre&after sales🔹 Bologna Bimbi (Agenda about events for kids): Bot for customer engagement and information discovering Show less

Main purposes:- Give customers a competitive edge- Provide customers with data, information, guidance and far moreMain specializations:- Statistical research project management- Business development and customer relations- Social media / web / digital analysis- Cognitive analysis- Sentiment Analysis- Development of innovative analytic models (see below "a", "b" and "c")🔹INNOVATIVE MODELS (a) Innovation index®: it measures and… Show more Main purposes:- Give customers a competitive edge- Provide customers with data, information, guidance and far moreMain specializations:- Statistical research project management- Business development and customer relations- Social media / web / digital analysis- Cognitive analysis- Sentiment Analysis- Development of innovative analytic models (see below "a", "b" and "c")🔹INNOVATIVE MODELS (a) Innovation index®: it measures and describes the innovation level in every company's sector, under a benchmarking point of view and versus the competitors' positioning and strategies; (b) Emotional analytics: it is based on a range of 30 different emotions and it measures the emotional contents of users social posts, brands and politics communication. (c) Neuromarketing: market research through the use of “Emotiv Brainwear” EEG systemSome clients: Nielsen, GFK, P&G, Fater Spa, Kimberly Clark, International School of Europe, Koh-I-Noor, FCA, Laborest Spa. Show less

i-idioma® is a platform for business and human intelligence, social media monitoring, web reputation and web contents analysis, based on:- Artificial intelligence- Machine learning- Natural language processing and uderstanding- Information extraction- Web crawling and monitoringMain purposes:- Business and human intelligence- Sentiment analysis- Marketing strategies and communicationSome clients: Allianz, Intesa San Paolo, Unicredit, Doxa… Show more i-idioma® is a platform for business and human intelligence, social media monitoring, web reputation and web contents analysis, based on:- Artificial intelligence- Machine learning- Natural language processing and uderstanding- Information extraction- Web crawling and monitoringMain purposes:- Business and human intelligence- Sentiment analysis- Marketing strategies and communicationSome clients: Allianz, Intesa San Paolo, Unicredit, Doxa, Electrolux, Coming Soon, Dea Gioielli, d-s!de, AC Milan.Main Partner: Quest It (Expert System, RCS, Sole 24 Ore, IBM) Show less

Main activities:Sentiment analysis, Social media marketing, E-commerce, Online advertising, Press office.Business cases:- “d-s!de” brand and product world wide launch- Local Politics support (Social Media Management, Press Office)Some clients: Electrolux, Coming Soon, Dea Gioielli, d-s!de, Olo (shoes).

During my graduate I wrote this Paper about the Politic Language Techniques. Through the use of statistical-lexical software, the Thesis investigates:- White House language techniques - White House communication management about “Early Arab Spring” in 2011- Press briefing management- Political consensus development- International relationships managementAdvisor: Prof. Alan Scott Partington