1. Customer Management: Keep regular contact with customers to understand their energy needs, give support on issues, demands and concerns, ensuring their overall satisfaction with the services provided by the company.2. Consumption Analysis: Monitor and analyze customer’s energy consumption patterns to identify opportunities for cost optimization, energy efficiency, and suggestions for changes in energy supply contracts.3. Contract Negotiation: Negotiate contract terms with customers, including prices, durations, supply conditions, and penalties, ensuring that the offer meet the specific needs of each customer.4. Risk Management: Assess and manage risks associated with energy sales and customer infrastructure, ensuring that the negotiation does not bring future surprises for either the buyer or the seller.5. Problem Solving: Handle issues or disputes that may arise before or during the provision of services to customers, working closely with other internal teams, such as operations, commercial, trading, back-office, and legal, to resolve issues quickly and efficiently.6. Informative Support: Provide customers with relevant information on market trends, regulatory changes, and other issues that may impact their operations and energy decisions.7. Technical Support: Offer technical support to customers regarding energy management issues, such as the installation of smart meters, consumption monitoring, capacitor bank installation, adjustment of contracted demand, recovery of undue ICMS charges, and implementation of energy efficiency technologies.8. New Business Development: Identify opportunities to expand the energy retailer’s customer portfolio by prospecting new clients and developing sales strategies to increase the company's market share.

1. Interaction with banks to acquire data for consensus definition in order to compare with the company's internal estimates2. Reading, translating and summarizing reports/previews from Sellsides (Morgan Stanley, BTG Pactual, JP Morgan, Bank of America, Goldman Sachs, Bradesco BBI, Citibank, Itaú BBA, Credit Suisse, UBS, XP and Santander), about Cogna, Peers (Yduqs, Ânima, Cruzeiro do sul, Ser Educacional, Vitru, Afya and Arco) and education sector to be handed over to the executive committee.3. Daily report maintenance4. Write weekly report5. Write monthly report6. Support in creating Cogna Day powerpoint7. Full translation of the Cogna Day powerpoint (English version)8. Support in creating quarterly results powerpoint9. Full translation of quarterly results powerpoint (English version)10. Data consolidation from FP&A incuding estimates11. Consolidation of treasury data12. Analysis of investors in the sector, vision of the main funds (Top Holders) and their movements related to Cogna and its Peers (Refinitiv Eikon)13. Cogna and Peers Market Cap gain/loss analysis (Refinitiv Eikon)14. Follow-up of fund share transactions: Top Holders, Top Buyers and Top Sellers (Bookkeeper and MZIQ)15. Cogna and Peers estimates and consensus monitoring (Refinitiv Eikon)16. Analysis of Cogna and Peers price/volume variation (Refinitiv Eikon)17. Cogna and Peers multiples analysis (Refinitiv Eikon)18. Short position analysis in order to follow market behaviors and trends regarding the education sectors and political-economic situation

1. Close interaction with the following company teams: Market intelligence, infrastructure, real estate management and engineering2. Contact with different company teams, departments and participation on diverse company meetings3. Balance and order multiple projects and deadlines4. Evaluate, define, monitor and advice on business and projects KPIs5. Constant use of DWG files in order to evaluate as built drawings6. Use of Knime software as an ETL tool to treat data and create analysis7. Frequent studies regarding company's operations efficiency during the period that comes before, during and after laboratories, clinics and classrooms construction and maintenance, focusing on space synergy and reduction8. Analysis regarding the reuse of a vast variety of unused equipment from clinics and laboratories, considering money saving potential, storage and logistics costs9. Responsible for delivering business analysis, performance monitoring and reporting10. Data extraction from databases for reporting, easing problems and sharing between multiple teams.11. Maintain and develop business processes metrics to help improve business performance and develop user friendly and high impact dashboards using tools such as Knime and PowerBI, delivering transparency into business operations and increasing business performance

This project involved information architecture, process analysis and information flow definition in order to create a Customer Relationship Management System (CRM).

Several analysis were made to increase both restaurant's productivity and app's orders number during the consulting process. In order to reach the aimed performance, it was necessary to restructure the stages and order of the key processes considering employee's movement and delivery strategies. People management was also important to create a collaborative environment by aligning expectations, establishing targets to be achieved, and building up employee engagement. We obtained an excellent result, even better than expected.

Industrial EngineeringAreas of expertise:Engineering Project Management and Launch of New Products.As an intern, I was responsible for assisting the engineer in charge of managing engineering projects by giving administrative support, organizing information in reports, and creating automated reports to be used by the industrial engineering board.Another important role I had was to assist the engineer responsible for launching new products. We evaluated company budgets and information related to tooling, received and evaluated blisters technical drawings, checked the entire production route, packaging material, formats, and pharmacy technical information. It was also part of the entire process to contact all areas of the company to authorize changes using GED ERP, as well as add purchase orders in SAP ERP for the tools that should be purchased to start producing.