• Operations: Oversee daily functions across departments, ensuring efficiency and high performance.• Strategy: Partner with the CEO to develop and implement business strategies and long-term goals.• Policy: Establish policies and processes that align with company culture and vision.• Stakeholder Relations: Manage relationships with vendors, partners, and key stakeholders.• Financial Oversight: Supervise budgets, audits, and compliance with legal and regulatory standards.• Risk & Growth: Identify risks, seize opportunities, and foster partnerships to drive success.• Change Management: Lead organizational transitions to adapt to evolving market demands.

• Partner closely with Global Sales Leadership as well as Senior leadership to achieve growth objectives and collaborate cross-functionally to drive strong relationships and alignment with Sales in go-to-market strategy across acquisition, utilization and retention• Drive and lead all aspects of sales and marketing operations from GTM strategy, process optimization, technology stack, territory planning, lead-to-deal processes, proposals and sales enablement• Lead cross functional business activities in line with agreed strategy, policy and financial targets to ensure consistent growth and improvement in the business metrics to maximize value.• Establish and maintain operating cadence/rigor across all sales/field functions to ensure the health of the business on achieving key performance metrics including forecast accuracy, funnel analysis, and pipeline management• Propose and execute new revenue & business models for new products and features• Lead the evaluation, scope and completion of new development requests• Build and drive process, change management, and operational efficiencies within go to market organizations • Collaborate across all internal functions to ensure the highest level of customer service is demonstrated to support customer contractual requirements• Develop and manage scalable best-in-class processes to support rapid growth across multiple products and platforms• Act as an advocate to customers and proactively work to address needs/issues cross-functionally.• Manage the effectiveness and efficiency of services and performance by creating and monitoring standard, custom, and benchmark reports for all customers.

Fibocom Wireless has been a global leader in the connectivity/M2M industry for over 20 years. As Senior Director of Sales Operations, my role is to assist the President of Global Sales to build processes, implement tools and bring partners onboard to develop/scale and grow the new division (ThingsMatrix) where we are focused on providing full service software and connectivity solutions for enterprises in need of complete IoT solutions to streamline and enhance their organization's productivity.

•Successfully plan and manage $50M+ in revenue annually. Act as primary liaison with operations on inventory build plans, parts procurement, and deliveries.•Created and implemented pricing approval procedure including ROI template for approval•Successfully managed excess inventory for legacy products including sale of obsolete inventory that saved the company $600k in write off expense.•Key participant in product launch offerings including supporting carriers•Successfully implemented cost savings program on internal freight expenditures saving the company ~20% in monthly freight expense.•Manage sales operations with outsourcing partners, including post-manufacturing supply chain, requests for proposal (RFP), freight forwarding, and logistics for a leading OEM of ultra-rugged mobile devices, accessories, and cloud-based software and services.•Manage a team of sales operations professionals (team of 3 to 5 over the years) supporting pricing management, deal desk, and order management processes. •Collaborate with supply chain, logistics, sales, and finance to launch mobile phones and related accessories with 15+ mobile network operator partners across North America and Europe. •Improve sales efficiency by preparing systems plans, policies and procedures, designing source documents, and providing technical direction.•Guide and support staff through conflict resolution and escalation management•Create tools to communicate strategic priorities, corporate initiatives, and national guidelines to the field sales organization.•Oversee the reporting platform, compensation programs, and performance of field management. •Manage all tiered pricing, special pricing requests, set up, contracts, and agreements for non-carrier distributors and resellers. •Manage multiple 3PL's for maximum efficiencies. Streamlined processes to cut costs and delivery times to customers.•Responded to diligence inquiries from lawyers, bankers, and technical accountants during 2019's IPO.

• Created fulfillment processes for the first launch with a mobile network operator and led the sales operations team that supported revenue growth of 280% (from $30M to $114M).• Created the sales operations function, hired and managed four U.S. employees as well as indirect reports in China.• Optimized forward logistics and deliveries of products from China in partnership with the supply chain vice president.• Developed territory, quota, and operational plans for four people within different business units, assigned different goals and targets. • Implemented enterprise resource planning (Oracle/NetSuite), customer relationship management (Salesforce), and fulfillment systems.• Aligned sales demand with financial and supply chain capabilities and forecasts to achieve goals with global mobile operators.• Improved sales by recommending process enhancements to sales management.• Ensured product and service quality by proactively monitoring sales planning.

• Oversaw $3M in sales across 50 unique products and 150+ shipments per quarter for Europe, the Middle East, and Africa (EMEA).• Planned and executed go-to-market strategies for contracts with AT&T, Sprint, and Bell Canada.

• Promoted the company and the services through social media• Responsible for developing new business, as well as maintaining and deepening existing customer relationships• Represented the business and sell its services to prestigious hotel for instance in order to train their staff or teach foreigners just freshly arrived from countries like India or China• Created a customer database - customer appreciation evaluation & feedback with in depth interviews • Occasional face-to-face contact to achieve personal sales goals

• Data Entries and other administrative duties• Responsible with other interns of the marketing through social Medias such LinkedIn, Twitter or the newest Yammer• Assisted for travel arrangements / reimbursements • Client Account Management

Grading - after class follow ups - Conversational speech Help

I Jump-started the organization within a month after becoming president by hosting a charity concert with over 500 people in attendance, the biggest event in school’s history. I have increased available budget by tenfold by the end of presidential term. I was working with 15 other officers and motivated creativity, improved teamwork, and encouraged skill development.

• Worked with Principal on asset management, financial planning, business planning and development, and compliance• Drafted and sent out emails and correspondence - took accurate /legible notes during phone calls and meetings• Created and update operational procedures• Communicated with clients, custodians, and vendors on operational matters• Process new and current client account forms

• Assisted Marketing team in reaching out to existing and potential customers• Created & evaluated customer appreciation & feedback – Surveyed people over the phones• Expanded the Italian Network – Translation work as well for the whole documentation & fliers

-CELIO EUROPEAN CONGRESS, translator in Italian and English-Event coordinator