Matteo Mascarenhas Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

As the General Manager at Move it YVR, I take pride in leading a dynamic team dedicated to delivering top-notch, white-glove moving solutions across the Greater Vancouver Area. With a focus on strategic leadership, operational efficiency, and unwavering commitment to customer satisfaction, I am playing a pivotal role in guiding Move it YVR to its status as the premier white-glove moving company in the region.Key Contributions:- Strategic Planning: Developed and execute strategic plans to drive business growth and enhance market positioning.- Operational Excellence: Implemented efficient and streamlined operational processes, optimizing resource utilization and ensuring exceptional service delivery.- Team Leadership: Fostered a collaborative and high-performance team culture, empowering individuals to excel in their roles and contribute to the overall success of Move it YVR.- Customer-Centric Approach: Instilled a customer-focused mindset throughout the organization, resulting in heightened customer satisfaction and increased client retention.- Market Expansion: Effectively orchestrated initiatives to broaden our service offerings, seizing emerging opportunities and strategically planning the establishment of a new office in Toronto.- Technology Integration: Embraced cutting-edge technologies to enhance sales and operational efficiency, improve customer communication, and ensure Move it YVR remains at the forefront of industry advancements.

Vancouver, British Columbia, Canada

As a Business Analyst and Office Manager, I played a key role in orchestrating seamless operations and strategic development for the organization. My dual role at Move it YVR allowed me to take a holistic approach to the organization's operations and development, ensuring that all aspects of the business were aligned with the company's strategic goals and objectives.Key Contributions:- Business Analysis: Conducted comprehensive business process mapping, identified automation opportunities, and led the successful implementation of the SMART MOVING system.- Operational Efficiency: Studied business functions, recommended improvements, and defined project requirements to enhance overall operational efficiency.- Financial Oversight: Managed diverse accounting functions, including billing, payroll, and financial reporting. Ensured compliance with regulatory standards and identified opportunities for financial optimization.- Office Management: Oversaw administrative activities, streamlined procedures, and maintained a secure and efficient office environment.- Technology Integration: Played a vital role in integrating new technologies, such as Connecteam for scheduling, to QuickBooks for enhanced accuracy and efficiency.- Contract Management: Reviewed and updated contracts, ensuring alignment with organizational goals and regulatory requirements.- Expense Control: Implemented spending controls, reviewed employee expense submissions, and reconciled accounts for optimal financial health.

Vancouver, British Columbia, Canada

Brisa Spa & Studio is an authentic Brazilian spa located in Vancouver. Our focus is on enhancing your well-being through unique Brazilian treatments and natural products. As one of the partners, my role involves shaping our business strategy and implementing sound financial practices for sustainable growth and improved customer experiences. Key Contributions:- Strategic Business Redefinition: Led the strategic redefinition of Brisa Spa & Studio, overseeing the rebranding of the visual identity and updating physical and digital touchpoints for consistency. Achieved a remarkable average of 72% revenue increase within the first two years of implementing the new strategy and management.- Operational Excellence: Implemented a new system called Vagaro and streamlined operational processes to optimize resource utilization and enhance service delivery.- Team Leadership: Managed a team of 6 employees, directly overseeing service alignment with the company's Customer Experience. Ensured that all aspects of customer interactions reflected the spa's commitment to self-esteem and well-being.- Comprehensive Administrative Oversight: Held responsibilities for payroll, inventory control, financial planning, and development, as well as the analysis of various administrative reports.

Vancouver, British Columbia, Canada

Joining Hotel Belmont as a Front Desk Receptionist allowed me to blend a passion for customer service with a commitment to operational excellence, contributing to a team dedicated to creating memorable guest experiences and maintaining high standards.Key Contributions:- Customer Service Excellence: Established a welcoming atmosphere, consistently delivering exceptional customer service to ensure positive first impressions and guest satisfaction.- Knowledgeable Guest Liaison: Provided detailed information about the hotel and surrounding area, offering insightful recommendations to enhance the guest experience.- Accurate Guest Accounting: Meticulously managed transactions with precision, ensuring timely and accurate completion of guest accounting functions.- Cash Handling and Currency Exchange: Safely maintained cash float for guest transactions and facilitated seamless currency exchanges for international guests.- Upsell Programs and Profitability: Actively participated in upsell programs, contributing to the hotel's profitability by promoting additional services and amenities.

Vancouver, British Columbia, Canada

Hotel Belmont's commitment to excellence allowed me to thrive in a dynamic environment where every interaction was an opportunity to create lasting impressions. I am proud to have played a key role in upholding the hotel's unparalleled service and hospitality standards.Key Contributions:- Impeccable Guest Services: Frontline ambassador ensuring a warm arrival experience and positive first impressions.- Efficient Luggage Handling: Mastered seamless check-ins and check-outs, anticipating and addressing guests' needs.- Concierge Support: Provided valuable information about Hotel Belmont and local attractions, exceeding guest expectations.- Collaborative Team Player: Contributed to overall efficiency by maintaining open communication with colleagues.- Valet Services: Managed valet services with precision, optimizing the guest arrival and departure experience.- Emergency Response Readiness: Trained member of the emergency response team, ensuring guest safety during unforeseen situations.

Vancouver, British Columbia, Canada

My time as a Server at PARC Retirement Living was marked by a dedication to exceeding expectations, fostering positive interactions, and maintaining the highest service standards in the retirement living community.Key Contributions:- Personalized and Quality Service: Responsibly served residents with courtesy, prioritizing quality changes and diverse food preferences.- Communication Facilitator: Vital link between guests and the Food Services Manager, ensuring seamless communication for an enhanced dining experience.- Standards Adherence: Ensured meals were served according to standards, meeting resident requests and maintaining appropriate temperatures.

São Paulo, São Paulo, Brazil

My tenure at Beeducation was marked by a commitment to excellence, where I seamlessly blended strategic thinking, customer satisfaction, and partnership development to contribute to the growth and success of the organization.Key Contributions:- Customized Program Adviser: Offered personalized advice and formulated tailored proposals for educational programs abroad, meeting the unique expectations, requirements, and financial preferences of each client.- Strategic Analyst: Prepared insightful reports and presentations, analyzing data for informed decision-making.- Sales Strategist: Developed assertive sales strategies to increase revenue, aligning with market context and client needs.- Customer-Centric Approach: Systematically measured Net Promoter Score, ensuring and enhancing customer satisfaction. Led Customer Experience and Corporate CRM management.- Partnership Developer: Established and managed partnerships with schools and colleges, expanding Beeducation's influence in the international student exchange arena.

São Paulo E Região, Brasil

As the Operational Manager at Global Study, I skillfully combined strategic leadership, financial expertise, and a driven commitment to continuous improvement. I led and streamlined operational processes, promoting efficiency and excellence in delivering successful international student exchange programs.Key Contributions:- Team Leadership: Managed two operational analysts, ensuring engagement and delivering results collaboratively.- Financial Collaboration: Established direct contact with the Financial Area, balancing operational efficiency and financial stability.- Payment and Shipment Control: Oversaw payments and shipments and prepared executive reports for comprehensive insights.- Continuous Improvement Advocate: Led monthly monitoring with travel agencies, driving operational enhancements.- Conflict Management Specialist: Managed conflicts, promoting respect and collaboration between franchisors and franchisees for mutual success.

Portland, Maine E Região, Estados Unidos

Once again, I had the privilege to enjoy this work-travel experience in an exceptional environment, significantly enhancing my career and personal development.Key Contributions:- Quality Culinary Execution: Prepared snacks, dinners, and banquets to 5-star standards.- Hygiene Expertise: Applied comprehensive knowledge for safe and enjoyable food preparation and distribution.- High-Pressure Efficiency: Excelled in a high-pressure environment, swiftly preparing dishes with an unwavering commitment to quality, speed, and operational efficiency.- Guest Relations Focus: Extended duties to guest relations, enhancing overall satisfaction and fostering a welcoming atmosphere.

Portland, Maine E Região, Estados Unidos

My role at Sunday River blended culinary expertise with a dedication to guest satisfaction and equipped me with valuable skills in customer service, adaptability, and efficient problem-solving, contributing to the success of a 5-star ski resort known for its exceptional hospitality. This experience was part of a work-travel exchange program, and at the end of it, I did a road trip from Maine to Florida to experience it all.Key Contributions:- Customer Service Assistance: Collaborated with a diverse team and engaged with a variety of customers, training how to quickly and accurately assist. - Fast-paced Environment: Thrived in high-pressure scenarios, learning to prioritize tasks based on urgency.- Multi-Sector Responsiveness: Actively participated in various sectors, including food services and reception, prioritizing speed and efficiency in communication. - Problem Solving: Proactively solved problems for guests, enhancing overall satisfaction.

São Paulo E Região, Brasil

My role at Cognizant allowed me to not only represent "Google My Business" effectively but also to contribute to customer satisfaction, platform growth, and the professional development of new team members.- Brand Ambassador: Served as the official representative for "Google My Business," specializing in providing unparalleled service to clients.- Profile and Page Alignment: Demonstrated proficiency in aligning profiles and pages of existing companies with their respective results on search engines, optimizing their visibility and reach.- Multifaceted Customer Service Expertise: Leveraged bilingual proficiency to excel in telephone and email services, showcasing adept problem-solving skills and meticulous monitoring for optimal customer satisfaction.- Training and Qualification: Assumed responsibility for the training and qualification of new employees, sharing expertise and insights to cultivate a high-performing team.

São Paulo E Região, Brasil

In my first role as manager, my time as the Office Manager at Filipe Russo was characterized by a commitment to organizational efficiency, financial accuracy, and collaborative leadership between departments to contribute to the overall success and growth of the company.Key Contributions:- Sales Management: Led the sales team by setting goals and overseeing payments and variable compensation, ensuring alignment with organizational objectives.- Executive Support: Worked directly with the CEO/Owner, assisting in daily demands, and played a pivotal role in scheduling and planning meetings and appointments, optimizing time management.- Financial Administration: Managed financial processes, including the entry of expense invoices, processing payments, and reconciling banking transactions for accurate and transparent financial records

São Paulo, Brasil

My experience as a Financial Advisor Junior at W1 not only allowed me to actively contribute to lead generation, customer service, and pre-sales efforts, showcasing my dedication to the financial industry, but also marked a significant entry into the dynamic financial market, enhancing my proficiency in finance, sales, and trading.Key Contributions:- Continuous Training: Engaged in daily training sessions focused on sales and financial products, cultivating a deep understanding of the intricacies of the financial market.- Lead Generation and Management: Took on the responsibility of generating and managing qualified leads for potential investors, contributing to expanding the client base.- Customer Service Excellence: Provided exemplary customer service and engaged in pre-sales activities for a comprehensive range of financial products, including insurance, investment funds, and pension plans.

Bachelor'S Degree, Leisure And Turism

Diploma, Business Communication And Customer Service

Diploma, Hospitality Management And Services

Diploma, Logistics, Materials, And Supply Chain Management