Matteo N. Email & Phone Number

Netherlands

I orchestrate cross-departmental collaboration, focusing on our digital assets. Leveraging both structured and unstructured data, I drive informed business decisions. Leading our newly formed Customer Success team, we ensure exceptional client experiences.• Enhancing Internal/External communication optimizing processes and leveraging HubSpot, Jira, and Zendesk to support our initiatives.• Transforming data into actionable insights using Power BI to merge and visualize data hosted in our Data Lake Azure Synapse.• Nurturing relationships with customers and partners, contributing to international sales growth.• Structuring organizational processes for scalability.• Cultivating a data-driven, human-centric culture and business practices.

Tanzania

• Led the planning and implementation of a new nursery school in Dar es Salaam, resulting from a 2-month field research in the country.• Recruited local staff, found an adequate place to implement the project and successfully monitored KPIs of the project, ensuring maximum efficacy.• Budgeted and forecasted annual and quarterly expenses for the whole project.• Assisted the local staff with the legal process of registering the project with the local authorities and obtaining recognition by the local Ministry of Education.• Created and maintained contacts with local authorities and partners, strengthening the organization's presence in the local community.

Chiavari, Liguria, Italy

I coordinate initiatives and activities to spearhead the structuring and scaling of business operations and products.I talk with the main stakeholders in WESII to spearhead organization and business process optimization.

Massa Lombarda, Emilia-Romagna, Italy

• Directly managed a sales portfolio worth about 5m euro between national and international markets, direct and indirect sales;• Led, monitored, and trained a sales team of 4 individuals, resulting in a 20% increase in sales and revenue during both 2021 and 2022;• Nurtured and structured a strong network of international resellers and distributors, resulting in an increase in market penetration thanks to the increase of the reseller network;• Implemented digital tools such as HUBSPOT CRM and Microsoft Teams, which led to an increase in internal communication efficiency and an increase in customer engagement and sales performance;• Achieved a high level of Sales growth Internationally, by constantly improving Inbound Sales tools and contributing to outbound marketing campaigns;• Contributed to the creation of a more solid organizational structure necessary to support the scaling of processes and operations and promoting a culture that leverages Data-Driven decision making maintaining a Human Centric Mentality;• Developed and maintained key partnerships with international partners and customers. In particular during 2022, opened up markets and expanding them, bringing between the others the growth of the Japanese market from non-relevant to being the 5th largest market as well as doubling of sales volume in North America;

Italy

• Successfully managed the implementation of digital tools such as Microsoft Teams (50+ users) and VoIP Technology, resulting in a increase in communication efficiency among employees;• Led the implementation and training of all employees, resulting in a 30% increase in employee satisfaction (measured through internal surveys) and increase in employee retention;• Spearheaded the implementation of a new CRM software (Hubspot, with 90k contacts) to structure and develop new marketing and remarketing operations directed towards new and existing customers;• Evaluated and implemented workflows and automations, achieving increase in productivity of all sales teams;• Designed dashboards and reports to allow easy access to all main indicators of success, resulting in increase data-driven decision making;• Supported the marketing and sales department to maximize the impact of the new software in their activities (Sequences, List Management and Profiling), resulting in increased marketing and sales efficiency;

Italy

• Led the integration of a new business unit within GITAV’s catalogue, bringing adherence to company standard;• Structured the purchasing operations, leading to a 20% reduction in expenses and increase in quality control. Increased the portfolio of suppliers and created a purchase registry shared group-wise, resulting in cost savings;• Implemented the use of Quickbooks-Intuit, resulting in a centralized, digitalized and facilitated control over expenses, bills payable/receivable, and salaries improving ease of control and supervision;• Digitalized the collection and analysis of customer reviews, eliminating paper surveys, resulting in increased efficiency of the customer support team;• Supervised and trained the front office staff, leading to improvements in sales performances (phone and in-person + upselling);

Kolkata Area, India

• Successfully managed and supervised the local staff, resulting in a 15% increase in the efficacy of the projects implemented nationwide and streamlining M&E processes;• Researching and implementing new initiatives, resulting in an increase in the achievement of organizational goals;• Strengthened relationships with local partners, resulting in an increased sharing of information and a more effective collaboration;• Successfully navigated a challenging cultural scenario by interacting with all the stakeholders involved in the work of the organization, both in rural and urban areas, resulting in a better understanding of the community and a better alignment of the organization's actions to the community needs;

La Antigua Guatemala

• Successfully identified bottlenecks in the production line and designed specific solutions to improve operations. Specifically, designed and implemented a new IT tool to check the status of orders within the production floor.• Collaborated with the CEO to plan the re-distribution of responsibilities between key employees to improve production’s efficiency. Generated process specific organigrams and flow charts used to re-organise the work between different departments.• Analyzed data from the production floor, highlighted potential opportunities to diminish production’s costs, resulting in a proposal for the reduction of water consumption in the coloring department handed over to CEO.• Supported the Sales Director in the end-to-end digitization and integration of the sales process.

Antigua, Guatemala

• Initiating, supervising and reporting over the construction of a secondary school (Budget 250k US$). • Negotiating the purchase of the land with the land-owner;• Negotiating the budget and project timeline with the construction company; • Reporting to the Board Members regarding the progress of the project;• Maintaining full financial control on the project;• Periodically visit the project site to ensure the meeting of quality standards;• Create a “lessons’ learnt” to add to the organization knowledge-base;• Supervising the hiring process of the educational team for the new school;

Guatemala

• Designing and implementing innovative, practical, and effective solutions with and for rural communities; • Assessing the feasibility of introducing new products in the partnering communities (Solar panels, water filters);• Training sales staff (women from rural areas) to improve their efficacy and success rate;• Planning and implementing the logistics for a 6 weeks programs to involve 40 US college to be deployed as intern by the organization, countrywide;

Stockholm, Sweden

Pitching Top Executives on International sports eventsDealing with client requirements and offering complete solutions.Building rapport, trust and gaining client's confidence, through communication skills and probing techniquesReport to a Team Leader

Manchester

Trading second hand medium/high value Electronic Devices in my personal online shop within the Amazon.co.uk trading platform with an average ROI of 18%.

Beijing

Tenova is a world leader manufacturer of technologies for metal furnaces and mining• Analysing the cost structure of the company warehouse to evaluate opportunities for cost reduction and performance improvement;• Creating a report to be used by the country CEO, highlighting the results of my analysis; the aim of finding ways to implement the use of online banking .

Manchester

After setting up my own photography company, Norisphoto.co.uk, and after building a website I was providing photographic services in and around Manchester. Being the only one within the company I had to deal with all the aspects of the business from promotion to customer services.

Manchester, United Kingdom

I was in charge of supporting the customer service team in the Hotel. In particular my duty was to deal directly with the necessities of customers calling from their rooms.

Bachelor'S Degree, International Business, 2.1

Activities and Societies: Course Rep during 1st Year, Student Rep during 2nd Year

Diploma Liceo Scientifico, Math English History Philosophy Chemistry, 80/100

Activities and Societies: School Leader 2009/2010