Matteo Prodani Email & Phone Number

New York, Ny, Us

- Reporting directly to the Casa Cipriani Managing Director- Managing and strategizing the Hotel operations and revenue, SPA and Wellness- Awarded with 3 keys by Michelin Guide- Leading and implementing impact and responsible luxury initiatives

- Oversee the operational aspects of the Company’s strategy- Responsible for Casa Cipriani NY Hotel and Bellini Providence and Membership Club- Reporting directly to Manager Director at Casa Cipriani and VP of Mr. C

New York, Ny, Us

- Responsible for the business closure and transition during the last months of operation before the move to Casa Cipriani- Acting as General Manager of the NY Mr. C location: the hotel concept created by the fourth generation of the Cipriani Family- Managed a team of 90 employees for the last 3 months of operation of the Hotel and the Bellini Restaurant- Supervising and facilitating the process of change of management and all the inherent duties and challenges among the two properties- Maintaining successful operations exceeding both Budget and Forecast goals in each month of my tenure- Maintaining FHR, Leading Hotel of the World standards and improving the guest experiences- Keeping a high morale among the staff; facilitating their transition to other Cipriani's properties or to the incoming Management Company

Tempe, Arizona, Us

Responsible for the launch and expansion of the Retail business of Sogno Toscano. - consistently exceeded performance and revenue targets- contributed to the development and finding of the second NYC location - directly reported to the founders/owners- strategised the store concept and decor- created the menu and food/wine selection- hired, maintained and trained a staff of 25 members- successfully opened on July 7th in the West Village, NY during the COVID pandemic- lead the team to achieve the Health Department inspection A grade- established the store as a point of reference for the local and Italian communities- elevated the customer experience and food offer to satisfy our discerning clientele- involved local artists, artisans and stores to enhance a community spirit- maintained impeccable store reviews in both Google (4.9 stars, 210 reviews) and Yelp, well above the area’s average- increased company’s Instagram followers from 8k to 17k in one year of operation. Supported the creation and strategy of the store’s TikTok account- created innovative events, promotions and loyalty programs

Brooklyn, New York, Us

Eco-friendly & Sustainable shoes made combining Italian and Moroccan tradition and expertise.Social entrepreneurial project aiming to preserve handcraft skills while supporting a shanty town in Casablanca’s suburbs (@Ramati_goods)

Design and production of a pocket square that turns into a face mask. Supporting NYC tailors during the pandemic and the NYC Health organization promoting safety and prevention (@MAsKEOUT)

Milan, Lombardy, It

- Pre-Opening Team - Responsible to enhance service and guests' experience while maximizing store revenue- Exceeded 2019 sales BDG goals and LY figures - 2nd best performing store in the US- Acting as General Manager from April to November 2017 exceeding budget by 7% and LY performance by 15%- Assisted the General Manager in the 5th Ave Flagship store for the initial 3 months - Main focus: Made to Measure floor and customer experience- U.S. Pilot store - Successfully implemented Zegna Omnichannel (DS devices combining on-line and in-store purchases)- U.S. Pilot store - Introducing Company’s new Compensation System and brand strategy. The system is now implemented in the entire region

Toronto, Ontario, Ca

Daily supervision of a team of 25+ membersPoint of contact for select international VIP and top clients supporting the Guest Relations TeamResponsible for the Upselling strategy and training - Top performer generating 20% of total business (N.2 Hotel in the AMER region by volume, 3M+)

Toronto, Ontario, Ca

Manager on Duty, Four Seasons At Park LaneAssist the Front Office Manager in the daily operationDaily supervision of a team of 20+ members to include staffing, training, discipline and monitoring performance to ensure adherence to all agents and supervisors service standardsResponsible for staff understanding of brand standards, philosophy and specific position processes Responsible for the Upsell Strategy and training (2014): - Revenue GBP 2M- Top Upsell revenue in the EMEA area- 3rd Upsell revenue WorldwideContributing to increase Medallia scores for "arrival and departure" (2014):- Result 92.7%- Top score WorldwideBlue Water Ambassador - Four Seasons Innovation TeamMember of the Green Committee

Toronto, Ontario, Ca

Responsible for the Guest Services departmentCover the Manager on Duty roleAssist the Head Concierge in the daily operationDaily supervision of a team of 15+ members to include staffing, training, discipline and monitoring performance to ensure adherence to all bellmen and doormen service standardsResponsible for staff understanding of brand standards, philosophy and specific position processes Blue Water Ambassador - Four Seasons Innovation TeamMember of the Green Committee Member of the Development Team

Toronto, Ontario, Ca

* Opening Team Four Seasons At Park Lane *Responsible for the overall Housekeeping and Laundry/Valet PM team (100+ members)Increased the mistery guest scores (both LQA and Ritchey) from 65% to 95% for the evening serviceAssist the Director of Housekeeping in the daily operationAssist the Director of Rooms to create the 2013 BudgetDaily supervision to include staffing, training, discipline and monitoring performance to ensure adherence to all service standards, creating a file that allows to track each room attendant and supervisor productivityResponsible for staff understanding of brand standards, philosophy and specific position processes Responsible for the Storage and Purchasing - Created a file that allows to monitor and analyze the items usage and restock in the storage. - Reduced the consumption of items up to 40% implementing an effective recycling culture - developed Polices and Procedures for the Purchasing, Inventory Control

Toronto, Ontario, Ca

- Front Desk and Reservations daily and night standards and procedures- Assisting guest relation management on welcoming VIP guests and curbside check in- Direct contact for many regular VIP's ensuring their loyalty to the Hotel and to the brand- Assisting and ensuring an effective coordination between Housekeeping, Room Service and Engineering- Upsell coordinator

Toronto, Ontario, Ca

- Front Desk and Reservations standards and procedures- Overnight shift acting as Manager on Duty- Responsibility of the balance administration of the most demanding and profitable group of 2009/10. - Upsell coordinator- Chef de Rang in occasion of major Banqueting Events- Member of the Green Committee

Toronto, Ontario, Ca

1 month cross exposure focused in F&B Dept.including the two starred Michelin Restaurant Faventia;Trained also in Reception and Yield Management.

Toronto, Ontario, Ca

Milan, Lombardy, It

Employed as Sales Coordinator following a 7 month internship program at the Human Resources Dept. and at the S&M Dept.* Post Opening *- Directly assisting the S&M Director and the Assistant.- DOM sales trip organization - Directly assisting to manage the hotel website and regular reports of the competitor's- Implementing and creating effective sales tools

Organizing Personnel in Congresses based in Perugia, Florence, Bologna, Capri

Perugia, Umbria, It

- Master Internazionale in comunicazione e management per il settore turistico 2013- Master Internazionale in comunicazione e management per il settore turistico 2012- CST - University of international economics and tourism 2012

Master Of Science - Ms, Impact-Focused Business And Investing

Advanced Course On Photography And Darkroom Techniques

Bachelor Degree, Economics And Tourism

Diploma Di Maturità Scientifica