At Facile.Energy, the parent company of four rapidly growing businesses within the energy sector, I was brought on board to address the challenges that arose from their swift expansion without a solid operational foundation. My primary responsibility was to structure and streamline the organization, positioning it to compete effectively with leading players in the Italian market. Key accomplishments include:- Overseeing a team of 90+ employees to enhance productivity and collaboration.- Implementing GDPR compliance across all business operations.- Developing and documenting procedures to ensure optimal governance and efficiency.- Mapping and refining internal processes for better performance and scalability.- Driving digital transformation initiatives, including participation in the Digital Meet event to foster innovation.- This role has allowed me to significantly contribute to the company's strategic positioning and operational excellence in a competitive industry.

- Managing the start up of the Business Unit establishing the internal phone collections;- Managing a team of 50+ agents and Team Leaders;- Managing the transition of insourcing external collections activities;- Managing the P&L keeping margin in line or better than company target;- Managed a Romanian call center from start till development;

The project aim was to create a pilot shop for a food chain in Europe• Successfully negotiated with Banks and managed the investment amount;• Developed a brand new Business Unit from Business Plan to full operation;• Developed a successfully multi-products strategy gaining an important competitive advantage;• Successfully negotiated a 43% reduction on the machinery price necessary for the opening of the current shop;• Managed all accounting aspects of the new operation;• Implemented new collections strategies for over 200k of accounts receivable;• Worked on the standardisation of the procedures to be implemented in the next opening shops;• Focused on Continuous Improvement activity throughout the entire project;• Developed and implemented a new sale strategy;• Managed either the financial or the statistical reports to be used as tools to monitor the entire business;• Personally, ran the business achieving a 15% margin from the first year of operations;• Trained employees defining Key Performance Indicator and managed operations identifying the right amount of employees; • Working alongside the CEO and Owner of the Company towards a potential partnership;• Responsible of the recruitment of the entire ops team (1 team leader and 5 employees);• Created and implemented marketing strategies;• Currently studying for PMP Certification (Project Management Professional).

• Led a department with 6 team leaders and over 80 employees• Successfully managed credit card debt recovery for Italy portfolio• Ensured Collections Department’s KPIs and impairment targets were consistently exceeded.• Successfully reviewed and updated department procedures which ensured 100% compliance with the client's contract and all regulatory requirements • Established highly effective two-way communication within the department. This resulted in more staff engagement and higher staff morale.• Managed the Collection Incentive Plan for a department of over 80 agents;• Received top rating in all annual performance reviews• Launched the Recognition team in my department The success of this team was such that it was rolled out throughout the centre• Prepare monthly financial analysis to discuss with the client in Milan• Defined and implemented different Credit projects to increase our Collections strategy impact• Defined department budgeting for Cost Allocations purposes• Recognised with the “Leading the Way” award; • Worked on the transition from Praxis to Debt Manager acquiring high expertise in Change Management and Transformation;

• Managed the Planning and Forecasting team of 10 workflow analysts;• Manage Collections workflow for Barclays EMEA;• Plan and execute long-term and short-term Department strategies• Advised and acted as a point of reference for the project team on the migration from Praxis to Debt Manager for Dublin Center• Cooperate with Top Management to increase the effectiveness of Risk Strategies;• Successfully delivered 100% monthly service level agreed upon with the client over the entire period• Implemented a new dialing strategy. This increased productivity by 12% in Italy and 22% in Portugal with a decrease in idle time of 10pp and 17pp respectively • This also led to a saving of €350K for the company through the same period due to an increase in workflow efficiency from over 100 employees • Estimated income increase of €72K compared with the same period in 2010, due to the higher productivity• Standardization for all reports to increase the effectiveness of the reporting process• Winner of HPerfect idea on Structured Support inside the company• Managed data quality issues by coordinating IT teams in different countries.

• Manage MI Team as Team Leader which included 4 Analysts and 3 Developers• Provided weekly, monthly, and quarterly reports to Barclays Executives for the EMEA market• Supervised and Coached agents through 121, Development Plan meetings, and Coaching sessions• Business Intelligence activity in over 100 projects to reduce FTEs' impact on P&L• €34K in FTE saved per month during our Continuous Improvement Program which I led• Recognised as Top Performer in the annual performance review.

• Responsibilities: Reporting, Data Analysis, Innovation Solutions, Business Intelligence• Environment: Banking, Customer Service, Sales, Applications, Collection.• Systems: Excel, MS Access, PowerPoint.I worked as Sales Agent the first three months and I was promoted despite the policy in Barclaycard, at the time, was to promote agents with at least six months of experience.I was recognised with the top rating in the annual performance review.

• Responsibilities: Web Management Consulting, E-Marketing.• Environment: EU Legislation, Internet.• Systems: Word, Power Point.During the period I worked mainly from home, virtually.

• Responsibilities: Internationalization Consultancy, Events, Workshop, Communications, Analysis, Marketing Research.• Environment: International Affairs, Marketing, Consulting.• Systems: Excel, Word, MS Access.

• Responsibilities: Business Plan, E-Commerce, Marketing Analysis and Research, Sales and Marketing Analysis, Customer Service.• Environment: Video Games, Media, Internet, E-Commerce, Sales.• Systems: Excel, MS Access.

I opened the first internet point in my city. We offered internet services at high speed, videogames in multiplayer (LAN), role games, board games and playing cards. Sold with profit, the shop even though is completely changed is still open today.