Matt Evans Email & Phone Number

Dallas, Tx

Manage agencies’ incidents by facilitating appropriate department resources to address and resolve reported issuesProvide ultimate ownership and responsibility for end-to-end management activities for all Severity 1 and 2 incidents supporting 53 accounts.Document and track the timeline of events that occurred in the process to resolution for each of the incidents managed in support of root cause analysis.Notify internal leadership and clients of status of all high level incidents… Show more Manage agencies’ incidents by facilitating appropriate department resources to address and resolve reported issuesProvide ultimate ownership and responsibility for end-to-end management activities for all Severity 1 and 2 incidents supporting 53 accounts.Document and track the timeline of events that occurred in the process to resolution for each of the incidents managed in support of root cause analysis.Notify internal leadership and clients of status of all high level incidents while managing SLAs.Train clients’ internal help desks to ensure all resources are utilized for fast turnaround times.Manage schedule and projects through advanced Outlook, Excel, RightNow, and ServiceNow processes Show less

Dallas, Tx

Monitoring the Oracle incident queue to ensure timely handling of agency issues through prep, triage, resolution, or escalationsTracking patterns of incident issues to ensure if a trending issue was identified that all relevant personnel are made awareResearching and testing of application to resolve concernsAssisting Customer Experience Representatives by acting as point person for all direct questionsProviding consultation with customers on the best practices for different… Show more Monitoring the Oracle incident queue to ensure timely handling of agency issues through prep, triage, resolution, or escalationsTracking patterns of incident issues to ensure if a trending issue was identified that all relevant personnel are made awareResearching and testing of application to resolve concernsAssisting Customer Experience Representatives by acting as point person for all direct questionsProviding consultation with customers on the best practices for different software processesUtilizing SQL Enterprise Manager to make data changes and correctionsTraining customers and on the use of Realignment Tool within the software and addressing concerns or issues that appeared from the trainingAdhering to HIPAA policies of Homecare Homebase Show less

Dallas, Tx

Monitoring the Oracle incident queue to ensure timely handling of agency issues through prep, triage, resolution, or escalationsTracking patterns of incident issues to ensure if a trending issue was identified that all relevant personnel are made awareProviding consultation with customers on the best practices for different software processesEnsuring timely resolution to customer issues in order to meet their needsDeveloping relationships with customers to help better assist… Show more Monitoring the Oracle incident queue to ensure timely handling of agency issues through prep, triage, resolution, or escalationsTracking patterns of incident issues to ensure if a trending issue was identified that all relevant personnel are made awareProviding consultation with customers on the best practices for different software processesEnsuring timely resolution to customer issues in order to meet their needsDeveloping relationships with customers to help better assist them individuallyAdhering to HIPAA policies of Homecare Homebase Show less

Irving, Tx

Leading Quality Assurance department in order to ensure that all projects and finished goods meet company standardsDeveloping new products with R&D through chemical evaluation, testing, and small batch prototypingResearching product issues with Technical Services to ensure that customers are given proper supportCoordinating between Quality, Production, and Customer Service departments on different projects or needs as the occasion called forRegular testing of performance tasks… Show more Leading Quality Assurance department in order to ensure that all projects and finished goods meet company standardsDeveloping new products with R&D through chemical evaluation, testing, and small batch prototypingResearching product issues with Technical Services to ensure that customers are given proper supportCoordinating between Quality, Production, and Customer Service departments on different projects or needs as the occasion called forRegular testing of performance tasks on raw materials and finished goods. Show less

Arlington, Tx

Coordinating between departments to ensure that all Sunday morning needs are met before service beginsManaging a team of audio/visual engineers to set, rehearse, and conduct the A/V side of Sunday morning servicesMaintaining stage appearance and sound/light board settings to ensure proper working order and professionalismContacting and building relationships with equipment vendors.

Mansfield, Tx

Filling in for active teachers as they are out for a day. Responsibilities include maintaining classroom structure, ensuring that lesson plans are adhered, ensuring that students complete their work.

Irving, Tx

Leading Quality Assurance department in order to ensure that all projects and finished goods meet company standardsDeveloping new products with R&D through chemical evaluation, testing, and small batch prototypingResearching product issues with Technical Services to ensure that customers are given proper supportCoordinating between Quality, Production, and Customer Service departments on different projects or needs as the occasion called forRegular testing of performance tasks… Show more Leading Quality Assurance department in order to ensure that all projects and finished goods meet company standardsDeveloping new products with R&D through chemical evaluation, testing, and small batch prototypingResearching product issues with Technical Services to ensure that customers are given proper supportCoordinating between Quality, Production, and Customer Service departments on different projects or needs as the occasion called forRegular testing of performance tasks on raw materials and finished goods. Show less

Ferris, Tx

Led a group of teenagers in weekly and bi-weekly services as well as regular events. Responsibilities included implementing student ministry programming for Sunday mornings, evenings, and Wednesday evenings; organizing and preparing for events (such as Disciple Now and Planet Wisdom); building a student-led band; and digging into each student's life and directing them in their walk with God.

Oversaw everyday store operation. Responsibilities included opening and closing the store, making nightly deposits, welcoming and assisting customers, maintaining store appearance, and stocking merchandise.

Managed restaurant food preparation. Responsibilities included preparing meals, organizing food, bussing tables, taking trash out, and cleaning kitchen equipment.

Managed counter area of the store. Responsibilities included taking and delivering customers’ orders, stocking the counter, taking trash out, and cleaning the restaurant.

Corpus Christi, Tx

Bachelor Of Arts, Biblical Studies, 3.41

High School Diploma

Activities and Societies: Senior Class Chaplain