Matt Evett Email & Phone Number

Marlow, England, United Kingdom

Marlow

Marlow

A Technical Support role, liaising with a combination of Managed Services and Hardware only customers. Troubleshooting configuration and diagnosing fault conditions on Cisco hardware.

Aston Sandford

A 3rd Line Technical Support role, heavily focused on troubleshooting Cisco CPE and the TFM Business only ISP core network. Seconded to Technical Implementation for the past year, helping to design and implement client connectivity solutions, including configuring Cisco and other vendor equipment.

Milton Keynes, United Kingdom

A senior technical support role, combining the customer service and technical troubleshooting of a 24x7 support engineer role with the added responsibilites of team management. • Advising high value clients on general technical queries• Using Rightnow to manage support escalations outside normal business hours• Managing major outage situations and communications out to customers.• Day-to-day management of a team of support engineers. • Ensuring team members are present and punctual, organising shift cover for sickness and annual leave. • Delegating daily shift duties to ensure all tasks are covered efficiently, managing the team work stack and interfacing with support management. As part of this, I am also the first point of contact for customer complaints and escalations.

Milton Keynes, United Kingdom

• Investigating and troubleshooting faults on ADSL/SDSL (both IPStream and LLU - Annex A B and M) EFM and EAD services.• Troubleshooting of EFM circuits by logging directly on to RAD and Huawei MSAN.• Using Remedy 6 and 7 to log and manage faults• Troubleshooting of WLR PSTN/ISDN2/ISDN30 circuits• In charge of overseeing fault management for the top 50 high value clients.• Fielding CO-OP calls with BT Openreach engineers to help troubleshoot faults directly

Stoke Mandeville, United Kingdom

• Investigating and troubleshooting faults on ADSL/SDSL and Leased Line services using a wide variety of tools & systems including, BT KBD, Openreach Siebel and Tiscali NIM.• Troubleshooting of faults/routing issues on Leased lines and managed VPN circuits by logging directly on to cisco 7200 series core routers.• Using Remedy 6 to log and manage fault tickets• Escalating faults to BT Wholesale and Openreach using e.Co and Siebel.

Stoke Mandeville, United Kingdom

• Responsible for managing faults on solutions including managed Cisco hardware• Troubleshooting faults on the centralised managed firewall.• Investigating issues and applying configuration changes to Nildram provided Cisco routers.• Creating and applying configurations to new Cisco routers before they are despatched to customers.

Stoke Mandeville, United Kingdom

• Troubleshooting faults with ADSL/SDSL circuits provided via BT IPStream or Datastream.• Resolving issues with customer account configs• Investigating faults with other products, including email, FTP and webspace.• Logging and managing faults via HEAT tickets

Tring, Herts

• A physically demanding role where I was well known for my excellent work ethic• Responsibilities included overseeing the loading of vehicles in order to allow maximum efficiency when delivering, arranging daily deliveries in the most efficient order and assisting with deliveries and safe movement of HGV's.