Matthew Favre Email & Phone Number

St. Petersburg, Florida, Us

• IT Change analyst for company responsible for reviewing and coordinating all IT production and Critical System Recovery changes. • Work directly with all departments and levels of IT to ensure established processes and industry best practices are followed. • Conduct Post Implementation Review (PIR) and analysis for production changes • Created and refined ITIL based processes and documentation for companies Change department • Performed internal auditing to ensure Change Management policies are being followed • Assisted external auditors as needed.

Tampa, Fl, Us

Tampa, Fl, Us

Primary IT Change manager for company responsible for coordinating all IT production changes.Work directly with all departments and levels of IT to ensure established processes and industry best practices are followed.Created and refined ITIL based processes for companies Change department.Run Change Advisory Board (CAB) meetings to discuss changes with high potential impact to production with senior personnel.Managed Retrospective reviews for production outages.Performed internal auditing for multiple systems.Assisted external auditors as needed.Conducted analysis of various measures to create senior management level presentation for IT metrics

Basking Ridge, Nj, Us

Facilitation of troubleshooting, resolution and business recovery activities for major events that impact Verizon Telecom and Verizon Wireless Clients (including traditional lines and Fiber Optic to the premise networks). Manage Issues related to the design, support, maintenance, and management of the company's information systems or external customer networks. Coordination of problem-solving efforts between clients and field service personnel, software support, investigation and analysis of product programs as well as analyzing data, providing information regarding function specific policies, tracking of processes and activities.

My responsibilities as an intern at Ambit Energy included desktop support for the companies call center and main headquarters as well as assigning trouble tickets to technicians.