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Matthew Fedorka is listed as Senior Customer Service Manager at New England Revolution at New England Revolution, a with 186 employees, based in Attleboro, Massachusetts, United States. AeroLeads shows a work email signal at revolutionsoccer.net and a matched LinkedIn profile for Matthew Fedorka.
Matthew Fedorka previously worked as Senior Customer Service Manager at New England Revolution and Customer Service Manager at New England Revolution. Matthew Fedorka holds Mba, Sports Management from Franklin Pierce University.
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I am currently in my 12th season with the New England Revolution of Major League Soccer and my 9th season as part of our Customer Service department. I am now responsible for five customer service professionals whose job it is to retain our Season Members and identify additional revenue streams.I love working with data and seeing how we can use data to make informed decisions to provide a best-in-class experience for our customers. I enjoy brainstorming and problem solving as well as the satisfaction of knowing that my efforts are helping others.
Listed skills include Sports, Event Planning, Event Management, Sports Management, and 8 others.
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A career timeline built from the work history available for this profile.
Foxborough (Foxboro), Massachusetts, United States
Previous managerial responsibilities plus:- Hiring and managing full-time administrative support staff person to assist the Customer Service department.- Hiring and managing seasonal interns.Success:- Department renewed Season Memberships at over 92% for 2024, setting a new club mark for renewal percentage.
Foxborough (Foxboro), Massachusetts, United States
- Responsible for leading five Customer Service Representatives with a focus on servicing, retaining, and finding cross selling opportunities for Season Members (Season Ticket Holders).- Creating and enacting the retention strategy to be executed by our customer service reps- Using Salesforce CRM to help reps organize their book of business in different ways throughout the year- Creating copy for emails to Season Members- Working with internal and external vendors to create the physical Membership package sent to Season Members- Providing assistance in the resolution to gameday customer service issues- Organizing and executing our tenure program which celebrates Season Members who have been with us for 5, 10, 15, 20, and 25 years.
Foxborough (Foxboro), Massachusetts, United States
- Analyze and understand first-, second-, and third- year Season Member data to better maximize retention percentage within this group.- Help plan, coordinate, and execute events being held by the Sales and Service Department both on and off gamedays.- Provide assistance to account representatives when issues involving Season Members or Multi-Game Package Holders need to be escalated.- Provide assistance to account representatives during the Membership renewal season including personal calls to key accounts.
Foxborough (Foxboro), Massachusetts, United States
- Analyze and understand first- and second-year season ticket holder data to better maximize retention percentage within this group.- Help plan, coordinate, and execute events being held by the Sales and Service Department both on and off gamedays.
Foxborough (Foxboro), Massachusetts, United States
- Manage large base of season ticket holders and build relationships that result in the renewal of current packages and the purchase additional ticket products.- Help execute special events for season ticket holders.- Part of Customer Service Department which received the Commissioner's Award for renewing 90%+ of 2013 season ticket holders for 2014.
Foxborough (Foxboro), Massachusetts, United States
- Engage youth soccer organizations in mutually-beneficial partnerships with the team.- Assist individual families in purchasing Revolution ticket packages including season tickets and multi-game packages.- Create and execute programs aimed at increasing ticket sales in group ticket and season ticket categories.- Help increase awareness of the region's premiere soccer club to help grow the fanbase, Major League Soccer, and the sport as a whole.
Rindge, New Hampshire, United States
Manchester, New Hampshire, United States
Assisting in areas throughout the team including box office operations, stadium operations, and community relations.
Rindge, New Hampshire, United States
Achievements:• Worked on an expense spreadsheet for FPU's international programs• Hands-on, real-life learning about the gears that make a business run wellResponsibilities:• Filing and inputting invoices and credit card statements into Jenzabar database• Contacting vendors about missing invoices• Calculating payroll hours
Rindge, New Hampshire, United States
Achievements:• Key player in planning FPU’s Alumni Weekend from ’07 to ’09 (diagrams/logistics)• Gaining valuable social and work skills in a professional environmentResponsibilities:• Gathering and organizing information for the Alumni Relations Director• Working at Alumni events as needed, socializing with alumni
Agawam, Massachusetts, United States
Achievements:• Helping the park obtain record high guest service scores• Honing people-management skills in a fast-paced environmentResponsibilities:• Assisting division supervisor in overseeing different rides• Training team members on different rides, explaining both operation and safety
Achievements:• Becoming a valued member of the team• Quickly adapting to different and/or difficult situationsResponsibilities:• Leading/managing the closing team when team leads were off• Keeping prices up-to-date and keeping the area neat and tidy• Providing great guest service
Other employees you can reach at revolutionsoccer.net. View company contacts for 186 employees →
Mitchell Nicolas
Colleague at New England RevolutionTewksbury, Massachusetts, United States
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DC
Dave Campopiano
Colleague at New England RevolutionProvidence, Rhode Island, United States
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BP
Brendan Peters
Colleague at New England RevolutionWestbury, New York, United States
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KL
Kyle Lindsay
Colleague at New England RevolutionProvidence, Rhode Island, United States
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ZM
Zachary Muller
Colleague at New England RevolutionMethuen, Massachusetts, United States
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BC
Barbara Coelho
Colleague at New England RevolutionBurlington, Massachusetts, United States
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Andrew Frawley
Colleague at New England RevolutionGreater Boston, United States
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EP
Erin Parenteau
Colleague at New England RevolutionSpencer, Massachusetts, United States
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Blair Gavin
Colleague at New England RevolutionUnited States
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MC
Mitchell Cyr
Colleague at New England RevolutionGreater Boston, United States
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Activities and Societies: Accelerateed MBA program
Activities and Societies: • Member of SIFE (Students In Free Enterprise) • Member of Sigma Beta Delta Business Honor Society • Member.
Quick answers generated from the profile data available on this page.
Matthew Fedorka works for New England Revolution.
Matthew Fedorka is listed as Senior Customer Service Manager at New England Revolution at New England Revolution.
AeroLeads has found 2 work email signals at @revolutionsoccer.net for Matthew Fedorka at New England Revolution.
Matthew Fedorka is based in Attleboro, Massachusetts, United States while working with New England Revolution.
Matthew Fedorka has worked for New England Revolution, Franklin Pierce University, New Hampshire Fisher Cats, Six Flags, and Target.
Matthew Fedorka's colleagues at New England Revolution include Mitchell Nicolas, Dave Campopiano, Brendan Peters, Kyle Lindsay, and Zachary Muller.
You can use AeroLeads to view verified contact signals for Matthew Fedorka at New England Revolution, including work email, phone, and LinkedIn data when available.
Matthew Fedorka holds Mba, Sports Management from Franklin Pierce University.
Matthew Fedorka is listed with skills including Sports, Event Planning, Event Management, Sports Management, Customer Service, Marketing, Ticket Sales, and Sales.
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