Matthew Filchak Email & Phone Number

Nashville, Tennessee, United States

Lead effective and efficient BOH operations; indispensable in the flavor development process of creating and running specials- solely responsible to overseeing and monitoring all back of house operations including costing and inventory in accordance to company standards- research, develop, and execute seasonal menus as well as new menu items independently and in partnership with executive chef- promoted to chef and relocated to ensure new store opening operations ran as smoothly as possible

Chicago, Illinois, United States

Integral in every step of culinary ideation of food development alongside Senior Culinary Development Manager for new products including restaurant and product auditing, trend research, ingredient sourcing, formula developing and testing, food styling for photography- Tested original recipes from contracted chefs to create new products to standardize for commercial use based on client needs- Expertly facilitated each step of tasting panels throughout development process while maintaining accurate records of each project- Researched upcoming trends through a chef-first approach, backed up by social listening, marketplace auditing, and insights from award-winning culinary professionals

Chicago, Illinois, United States

Managed successful set up and breakdown of events; provided hands on support wherever necessary; followed plating demo directions exactly; timely completion of prep lists- Internally troubleshot any issues that arose and worked on building systems to eliminate those in the future- Carefully and meticulously oversaw all communications and prep needed between chefs and cooks to run events smoothly- Supervised proper food handling and ensured each team member had everything they needed

Schaumburg, Illinois, United States

Expertly produced and delivered imaginative menu items in the most appetizing manner- Effectively managed food prep time based on daily task priorities set by chef- Methodically organized all food items for events throughout pre-departure, delivery, set up, and break down - Skillfully followed standardized recipes and ingredient specification for made from scratch meal prep

Chicago, Illinois, United States

Provide outstanding customer service to multilingual clientele; answer all inquiries; resolveconflicts; educate and assist in sale of merchandise• Assist both English and German speaking customers fluently and confidently utilizeeffective communication skills to aid those of other ethnic backgrounds• Confidently prepare elaborate sales contracts across multiple platforms resulting in increased transaction speed improving profitability• Provide a personalized merchandising service based on customer's needs;demonstrated genuine care and understanding which delivered a consistently enhancedsales experience• Analyze and resolve issues to ensure customer satisfaction with all aspects of servicesrendered

Greater Chicago Area

• Utilized exceptional communication and listening skills to establish and cultivate key accounts, enhanced customer relationships which led to an increase in referrals by 45%• Engaged successfully with customers and established good rapport which resulted in 100% customer satisfaction and complemented the overall sales experience• Consistently improved accuracy by using the Customer Relations Management system effectively up to its maximum capability to sustain and grow potential leads• Increased sales by 20% over last quarter by providing clients with insightful recommendations based on their needs

Greater Nashville Area, Tn

• Successfully orchestrated opening, closing, and scheduling integral procedures which created an efficient, daily operation allowing staff to focus on superior customer service• Effectively researched sales trends, implemented data, and arranged popular inventory; increased sales by 30% from previous year• Boosted staff morale by being personable and friendly, encouraged positive interactions with clients, and improved the overall sales experience

Greater Memphis Area

• Provided a personalized merchandizing service based on customer’s needs; demonstrated genuine care and understanding which delivered a consistently enhanced sales experience• Confidently prepared elaborate sales contracts, resulting in increased transaction speed improving profitability• Organized and created exciting and tasteful merchandise displays in an inviting retail space, ultimately attracting more customers and increasing sales revenue

Associate Of Arts And Sciences - Aas, Culinary Arts/Chef Training

Testdaf Certificate For German Proficiency, German Language And Literature

Lived in Munich, Germany for 1.5 years. Earned TestDAF certificate for German proficiency from Tandem München Language Institute.

Bachelor Of Arts, Foreign Languages, Literatures, And Linguistics

Spanish Major French and German Double Minor Coursework in Russian and Biblical Hebrew Study Abroad: 2009- Vienna, Austria: Focus: German.