Matt Forsgren Email & Phone Number

Fort Smith, Arkansas, United States

•Expanded Managed Service Division revenue by 500%.•Enhanced proactive system monitoring and maintenance.•Implemented comprehensive security measures, including firewalls, IDS, AV, XDR, EDR, MDR, and Zero Trust; conducted security audits and vulnerability assessments for clients, resulting in 0 breaches or ransomware attacks.•Designed and implemented disaster recovery and business continuity plans for clients ranging from 2 to 250 users.•Developed automation and scripting solutions to streamline repetitive tasks and ensure effective patch management. •Optimized customer infrastructure, including network drops, fiber, wireless, and switches.•Established knowledge-sharing practices to improve the workflow of customer data and passwords.•Led and executed IT projects for system upgrades, migrations, and new deployments, ensuring completion within scope, time, and budget constraints.

Fort Smith, Arkansas Area

•Installed, configured, maintained, and optimized Microsoft Server 2008/2012/2012R2/2016 servers.•Maintained, monitored, and configured Hyper-V virtual servers and virtual appliances.•Maintained Domain Services, including AD, DNS, DHCP, WDS, and WSUS.•Implemented, configured, and monitored network devices from Cisco, HP, Ubiquiti, and Netgear, including switches, routers, firewalls, and wireless equipment.•Implemented, configured, and monitored onsite and cloud 3CX VOIP phone systems.•Administered N-able MSP software.

Fort Smith, Arkansas Area

• Provide remote desktop support for 44,000 workers• Help increase responsiveness and customer satisfaction• Ensure escalation of events and service requests

Fort Smith, Arkansas Area

• Maintained and fix printers for maximum potential• Configured netw orks for centralized printing• Configured print servers for small business