Matthew Fremaux Email & Phone Number

Providing administrative support for the Employment Progression Pathway department, main responsibilities involve updating the Red Rabbit database with new participant details, and dealing with phone calls and forwarding when appropriate. Also required to do job searches for participants, and forward relevant jobs to facilitators to pass on as appropriate, and updating the system with Job Alerts when they are given. Run monthly reports on job matching stats, interviews and job hit rates, and data on withdrawn participants and “employed without intervention” stats.Run data analysis of BME, age and gender breakdowns of recruitment to Academy programmes. Also provide admin support to the wider academy when necessary. Raising Purchasing Orders and Debtors requests for Pre Employment courses, monitoring receipt of goods and payments of these. Administrator for the Invest in Health website, involving uploading and editing resources for the members area, liaising with Trusts regarding login issues, and compiling monthly usage reports using Google Analytics. Providing ad hoc administrative support for other teams within the Academy, such as helping with recruitment of Cadets and Pre Employment groups, inputting participant data onto main Academy database, sending out accept/reject letters, and references, assisting with recruitment at Open Days, and providing support to reception when needed to answer calls and provide necessary IAG to prospective applicants to Academy courses and redirecting as appropriate; dealing with incoming and outgoing mail.

This role involved a lot of customer facing and good customer service. At the collection point it was important that customers be served in a polite and friendly manner, but also quickly do to the high volume of sales at this time. When working in the warehouse it necessary to work quickly and accurately to ensure that the correct items were delivered to the collection point.

In this role i was working as part of a small administrative team. My roles included administrative duties such as filing, faxing, and the daily distribution of post and e-mails to campers and staff, as well as collecting out going mail. I was responisible for running the camp shop, which involved serving the campers, keeping records of sales and inputting them onto an Excel spreadsheet. I also had to reconcile this wth the daily till rolls. I was also expected to take incoming calls, these were usually from parents regarding their children and required an empathetic and diplomatic approach, to deal with their concerns.

I worked primarily on the Sales Ledger, matching, batching and coding invoices for distribution to clients, filing and archiving, photocopying and resolving customer telephone queries regarding invoices. I was later moved on to the purchase Ledger to cover a vacated position. This role involved similar work, matching, batching and coding supplier invoices ready for the weekly cheque run, and dealing with inquires form suppliers regarding late payments.

Ba (Hons), History

Bachelor'S Degree, History