Skillsoft is the Global Leader in eLearning. Training more professionals than any other company in the world - 400 million users, one billion learning modules and counting. I am a driven, pro-active Customer Success Programme Manager, committed to driving our customers' outcomes and playing a pivotal role to the Account team. My responsibilities include:•Supporting a multi million dollar book of business across multiple industries and geographies. Including CGI, Ricoh, GSK, Mubadala and Rheinmetall.•Taking a consultative approach to understanding the goals, priorities and challenges for customers, and co-creating a plan with them to success.•Building strong customer relationships and increasing our sphere of influence through developing new connections. •Supporting customers at all stages, from Onboarding onwards. •Working with customer stakeholders at all levels and across the globe, I build relationships across L&D, HR, IT, and Marketing.•Using data to support customer journeys, value and ROI discussions. Understanding utilisation metrics and how they are trending towards their goals whilst highlighting any risks & challenges which need addressing.•Building strong internal cross functional relationships. I work closely with Sales, Support, ProServ and Executives to ensure I am the trusted advisor for our customers. •Mentorship within my team. As the most experienced member of our team, I regularly and proactively support other members in their development.

Responsible for expanding CV-Library's training course offering direct to candidates.CV-Library is one of the fastest growing job boards in the UK, and generates impressive ad responses by advertising vacancies to a large number of highly targeted job seekers, as well as providing access to a CV database in excess of 9 million CVs.

Responsible for selling the Kofax suite of Production Capture and Mobile Capture Solutions into UK/I Retail, Insurance, Legal, Education and Building Societies Markets direct and though Kofax Partners.Kofax provides a comprehensive software solution that automatically captures business critical interactions regardless of how, where and when they arise. Once captured, the content of those interactions is automatically extracted and perfected. The solution then initiates and executes the downstream business processes needed to collaborate with customers to resolve the inconsistencies that inevitably arise, capture missing or trailing information, obtain necessary approvals, act upon and export the results into the appropriate systems of record, all while ensuring the consistent application of business rules needed for regulatory compliance and internal governance purposes.Achieving Quota Masters 2012/2013

Selling the Kofax suite of Multi-Channel Capture Solutions into UK/Ireland - Commercial focus in Retail, Insurance, Legal, Education, Media/Broadcasting and Building Societies markets direct and though Kofax Partners.Extending the boundaries of information capture to provide a richer customer experience, increase efficiency and reduce costs for a competitive advantage.

Managed a number of small to mid-market UK clients along with creating new business in the same sectors.Won the largest Total Contract Value in EMEA Inside Sales award in FY09/10.

Integrated Systems and SolutionsWorking in the finance team building reports and assisting with their AP system.

Assisting with personal banking enquires, offering and upselling banking products. Achieving Top 3 CSR 2007 in Southampton.