Matthew Friedman Email & Phone Number

Tel Aviv Area, Israel

Triaged and handled production issues and requests from Contentsquare’s customers, while working with Contentsquare Project Managers, Account Managers, Consultants and Sales Engineers. Gathered and analyzed information, evaluated impacts, resolved or escalated issues as needed.Managed client and internal expectations around resolutions and timelines.Ensured support service level agreements (SLAs) were managed and met.Worked with external and internal customers to resolve HTML/CSS and Javascript issues and errors.Mitigated and remediated website performance issues.

Ramat Gan

Manual testing of client-side code (JavaScript, HTML) that implements integration of the ClickTale system with customers’ web sites.Ensure the code performs the required functionality based on the integration spec and doesn’t conflict with client’s website.Create detailed reports of tests and results

Ramat Gan

Remote fixing and support for Windows PC's.

Tel-Aviv

Jerusalem

South Africa