Matt Gabrielson Email & Phone Number

Park City, Utah, Us

Twenty (20) years of executive leadership and demonstrated successes in product strategy and innovation which increase market share and boost revenue growth. I have a deep history with improving call center operations, as well as driving sales for national and global service providers including DISH, DIRECTV, AT&T, T-Mobile, Cricket, and ADT. As a product visionary, I provide strategic plans for each business unit and lead product application designs for new technology solutions. My innovative software solutions company helps clients in a wide range of industries with solutions and consulting services to help them succeed in business. We are passionate about helping our clients achieve their goals and provide meaningful solutions that allow them to efficiently manage their operations and maximize existing applications.My specialty is developing secure, enterprise-class back-office systems while integrating existing legacy systems. Unlike traditional business units pieced together, our holistic support solution is a tightly integrated resource stack allowing ultimate visibility and control resulting in best outcomes on every metric.

My specialty is developing enterprise-class CRM/ERP back-office systems while integrating existing legacy systems. Unlike traditional business units pieced together, our holistic support solution is a tightly integrated resource stack allowing ultimate visibility and control resulting in best outcomes on every metric.

Denver, Colorado, Us

Recruited to lead the organizational realignment and provide a long-term, sustainable growth strategy. Establishing overall mission, vision and corporate culture while coordinating change management and KPIs to ensure success. Strategy Plan• Evaluate current projects, initiatives• Establish KPIs and align targets• Examine core systems, skills, and culture• Uncover potential causes of the creeping malaise• Build on the organization’s strengths• Lay foundation for long-term options=> Establish team and delegate by embracing VUCA (volatile, uncertain, complex and ambiguous) business environments with matrixed teams which process and filter diverse dynamic inputs into coherent collective perspectives and hypotheses and execute adaptive decisions in near real-time.=> Implementation using disciplined, focused execution to secure early successes and create momentum (iterative process with milestones and retrospectives to periodically realign SWOT & SMART)=> Communicate frequently and consistently (keep important goals, facts, and challenges in front of people, along with the mission, vision and company objectives, to gain alignment, understanding, involvement and commitment to action)

Salt Lake City, Utah, Us

Retained and appointed to President by SatTracks and post-acquisition (2014) Agemni board members (post divesture of Retail InterAct) due to strong client acquisitions and revenue-focused performance. Steered full cycle product strategy, development, positioning, and evangelism of cloud-based ERP/CRM/POS products, including go-to-market planning, competitive analysis, account management, project management, and sales team engagement.DELIVERED RESULTS:=> Hit 75% revenue growth within four years by capitalizing on existing technologies to expand into new market verticals with cutting-edge products. => Consolidated 85% market share through 3 M&A initiatives that crystallized global, matrixed, cross-functional teams with five business units and 55 resources.=> Acquired Fortune 500 clients—DIRECTV-AT&T, DISH, ADT, UCC and drove sales team engagement with 700+ providers and indirect channel dealers.=> Optimized operations by defining and implementing measurable and realistic KPIs for 5 business units, enabling Management to accurately track, control, and manage growth targets.=> Spearheaded fluid adoption and retention of core SaaS product and served as “Product/Project Visionary” for highly profitable custom development projects.=> Drove product improvements by scrutinizing potential additional application features, leveraging customer feedback, integrating new market trends, and collaborating with product teams to enhance products while communicating product value to client stakeholders (business and technical).=> Instilled product best practices framework to create new marketable products and integrated various Agile methods (Scrum, Kanban, Fibonacci sizing).

Recruited by CEO to drive product strategy and innovation, interface with Fortune 500 C-level and executives, and lead multiple projects with 4 development teams comprising 100+ resources. Led full product feature (application) development—evaluating comprehensive client inputs and communicating business and technical requirements to business and technical stakeholders.DELIVERED RESULTS:=> Secured agreements to upgrade in-store point-of-sales systems for T-Mobile, Cricket Wireless, and Digicel Mobile through effective corporate relationship management.=> Led and completed multi-million dollar projects—on time, within budget, and to product specifications. => Collaborated with B2B Wireless, VisionMax, and Tata Consultancy (India) for Cricket, T-Mobile and Digicel indirect channel POS replacement; with Akamai & Brightcove for uCue video monetization and distribution platform.=> Strengthened alliances with C-level and mobile carrier executives by effective requirements mapping, product roadmap strategy building, and project collaboration.=> Positioned Retail InterAct's application "QuikAct" for successful acquisition.

Directed overall planning, development, and management of 24x7x365 call center operations with 170 agents (domestic and offshore) supporting 250 clients. Implemented customer service and QA metrics, workforce management and training, key client acquisitions, risk management, and enterprise command center support. DELIVERED RESULTS:=> Boosted call flow and agent efficiencies and improved profitability by developing custom call center software—scaling operations to meet and exceed set KPIs.=> Consistently hit DISH set performance metrics—compliance, audit, and sales KPIs.=> Handpicked by Board to lead M&A life-cycle: identifying target companies, facilitating due diligence, and ensuring seamless acquisition by a national call center aggregator.

Tulsa, Ok, Us

Mandated to strengthen manufacturing processes and operations, manage key client relationships, and track project deliverables to ensure quality-driven, value-added services were timely delivered to customers.DELIVERED RESULTS:=>Drove efficiency improvements by designing and implementing innovative ERP software solution that supported manufacturing operations.=>Created and implemented new processes for document product development requirements while minimizing impact to overall manufacturing schedule.=> Earned key vendor awards from DISH and DIRECTV through successful TQM implementation.=> Successfully spun-off the customer acquisition call center division and became president.

Recruited by President to consolidate in-house direct mail facilities that later became the largest direct mail operator in the state of Oklahoma. I also drove technology and facility innovations to modernize 40-year old company through enhancing equipment solutions for multiple facility processing and workflow optimizations. In this role, I secured strategic partnerships with USPS and key customers while managing operations of two full-service print & mail facilities with combined mail volume of 60 million pieces annually.

Bachelor’S Degree, Ba-Business Leadership

Mechanical Engineering