Matt Gates Email & Phone Number

Provides concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of The Mather; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient, and fun transportation..

Ashburn, Virginia, United States

Guide and assist in on site operations and in-person meetings and eventsDaily communication between client, A/V, Planners, and other sites as neededCorporate concierge and point of contact for any questions on campusFulfill and support guest needs throughout the day and follow up as neededCreate meaningful connections and provide resources among all points.

Reston, Virginia, United States

Facilitate all aspects of special events in coordination with department team membersOversee all meeting logistics including data entry into the event management systemMaintain conference room schedule and records for all meetings and eventsManage supply procurement for all conference rooms and kitchens

Tysons Corner, Virginia, United States

Responsible for the guest registration process and communication of hotel services and promotionsProcessed forms of payments and obtained all necessary information when taking room reservationsResponded to guest inquiries respectfully and efficientlyUtilized Opera, Colleague Advantage, and HotSOS front desk systems

Anaheim, California, United States

Supervised up to 15 staff to ensure everyone delivered the best service possibleManaged guest needs and concerns to create a positive and helpful environmentOversaw the restaurant’s safe including checking and balancing the registers of all team membersInstructed training and onboarding of new staff

Norco, California, United States

Worked efficiently to minimize guest wait time while maintaining excellent guest service and accuracyConnected with guests by asking open ended questions to assess, understand, and determine the best approach