Building and executing strategies to empower Expedia Group‘s conventional lodging and vacation rental partners with customised market, revenue & performance insights. Boosting the account management teams’ revenue management skills & understanding through trainings & coaching, supercharging their partner conversations.Providing guidance & feedback to product, UX & engineering teams, taking our revenue & performance product offerings to the next level.Creating & organising resources and activities to maximise engagement, reach and revenues.Participating in & presenting at partner and industry events, being a revenue management thought leader for hospitality & tourism.

Leading projects to find & implement ways to make the travel industry more environmentally sustainable (globally & locally), as part of a 6-month secondment/ project. Presenting Expedia Group’s green activities & initiatives and strengthening collaborations with key partners from lodging, air, cruise and other segments. Educating and influencing colleagues & partners on opportunities to move towards more sustainable solutions.

"Powering revenue performance insights for everyone, everywhere."Supporting lodging partners in Europe, Middle East and Africa (EMEA) with their revenue management decisions & strategies through optimal usage of "Rev+", Expedia Group's revenue performance solution. Strengthening revenue management & performance skills and engagement among the account management teams. Assisting internal stakeholders with various revenue management & performance projects. Participating in industry events and being a thought leader for revenue performance in hospitality.

Building and maintaining partnerships and providing hotels with technical, analytical and strategic support including suggestions for business growth through optimised use of Expedia Group´s systems. Increasing room nights and revenues through targeted application of Expedia Group´s marketing tools. Implementing and strengthening revenue management strategies with the help of Expedia Group´s Partner Central tool Rev+.

Photography, Film, Social Media, Design, SalesInstagram: www.instagram.com/instamat

In charge of the development and execution of reservations and revenue management and strategies, systems, analytics, as well as the reservations, groups and events team for the hotels and restaurants of the Matterhorn Group in Zermatt, Switzerland.Organising weekly revenue meetings for 5 hotels, presenting detailed analyses of pick-up with comparison to forecasts and budgets. Evaluating risks and opportunities and planning of relevant initiatives to increase revenues through targeted, measurable activities across various channels.Building and maintaining partnerships with key stakeholders, contracting and CRM.Responsible for the system maintenance of PMS, CRS, RMS, partner extranets, etc.Matterhorn Group Hotels:Grand Hotel Zermatterhof - www.zermatterhof.chRiffelhaus 1853 - www.riffelhaus.ch3100 Kulmhotel Gornergrat - www.gornergrat-kulm.chHotel Continental - www.continental-zermatt.chHotel Restaurant Schwarzsee - www.schwarzsee-zermatt.ch

Consulting project on sustainability, as part of final MBA thesis at Nyenrode Business University.Developing an Apparel Recycling Programme for Nike:"Consumer Motivations, Recycling Organisation and Communication"

International MBA program covering a wide range of the functional areas of business with requirement to apply knowledge to the reality of the commercial world. Enhancing personal and leadership skills through a series of personal development classes, networking opportunities, guest lectures, self-discovery workshops and Nyenrode's unique coaching program. The comprehensive curriculum informs and inspires in preparation for success - both now and well into the future. Passion for international business is ignited through working with international companies and following global experience modules that span over 4 continents: Europe, North America, Africa and Asia.

Holiday Inn London Heathrow ArielProperty: 4 Star, 184 rooms, 7 conference roomsIn charge of all aspects of reservations & conference departments (team of 5 res. & conf. agents), closely working with Heathrow Cluster Revenue Management as well as Cluster Sales Teams and Reservations & Conference Managers at sister properties (Holiday Inn M4J4 and Crowne Plaza Heathrow).Focused on leadership, exceeding budget & forecast targets, training & motivating the team and preparing them to next career step, delivering superb customer service, championing hotel & company projects, restructuring & revitalising procedures, introducing and establishing new products and relationships, account management, sales & marketing, pro-actively seeking new business, recruitment, being a role model for the hotel and company by living IHG's "Winning Ways".Key Achievements: • Conference Revenue growth of 55% on prior year (2011 vs. 2010)• Rooms Revenue increase of 7% on prior year (2011 vs. 2010)• Achieving two years of occupancy (2.7%), ADR (7.9%) and RevPAR (10.8%) growth• Groups room nights increase of 25% and groups revenue increase of 35% on prior year• Improving guests’ experiences by driving Mystery Guest and Heartbeat (=guest satisfaction) scores/ results• In charge of organisation, marketing and sales of hotel events and products• Organising sales meetings & show arounds with clients on behalf of IHG Heathrow cluster• Implementing new products to drive weekend occupancy• Executing monthly 1to1 meetings with each team member & increasing employee satisfaction• Championing several hotel projects including website, creative/ marketing emails and system updates• Restructuring & revitalising department/ procedures, incorporating new members to the team• Co-organising the hotel’s rebranding project and its 50th birthday celebrations• IHG “Do the right thing” Employee of the Month for September 2010

Crowne Plaza London HeathrowProperty: 4 Star, 463 rooms, 23 conference roomsReservations Supervisor, responsible for a team of 3 reservations agentsReception Supervisor, added responsibilities since Feb.09 overseeing team of 10 receptionistsDuty Manager, taking on frequent eight to twelve hour shifts since Sep.08Groups Reservations Supervisor, acting and performing duties between Sep.07 to Feb.08Key Achievements:• Optimising departmental procedures by introducing new ideas & training the team• Designing various excel sheets (e.g. hyperlinked login sheet & reservations tasks list)• Organising sales activities at the airport and local business park• Helping out other departments & sister properties while short staffed• Receiving “mystery guest” score of 100% at reception• PMS/ Opera Upgrade (involved in organisation and execution)• Strengthening of hotel’s edge within competitive set during economic downturn• Handling various hotel emergencies and guest complaints• Special projects (Hotel Accessibility, Weekend Packages, Day Lets)• Working closely with Revenue Manager on daily basis• Nominated for “Aim Higher” Employee of the Year 2009

Successfully completed IHG's Revenue Management Graduate ProgrammeProgramme included working in various departments at two different IHG properties, numerous training courses (IHG Revenue Academy, Coverdale Leadership Course, etc.) and networking events as well as a final project which had to be presented to IHG's Vice President of Operations, UK&I.

Holiday Inn London Kensington ForumProperty: 4 Star, 906 Rooms, 10 conference roomsReservations Agent (Groups & Individual)Crew Lounge Attendant, frequently working shifts since Oct.06Receptionist, cross training from May to Jun.07 Conference & Events Coordinator, cross training from Mar. to Apr.07Key Achievements:• Quickly adapting to new environments when moving departments• Solely managing the crew lounge with 200 check-ins daily• Monitoring competitors and providing most sales leads for the 4th quarter 2006• Promoting and selling hotel events such as the “Caribbean Nights”• Consistently delivering excellent guest service according to brand standards in different roles

Property: 4 Star, 149 Rooms, 3 conference roomsIntern/ Exchange Student as part of European Union's Leonardo DaVinci programme at Parador Hotel Atlantico, Cadiz, SpainReceptionist, working full time with a front desk & reservations team of ten members

Property: 5 Star, 156 Rooms, 6 conference roomsIn depth education in all facets of a five star, full service grand hotel.Departments: Reception, Sales & Conference, F&B (2 bars, 3 restaurants, e.g.: Restaurant “Haerlin” 1 Michelin Star), Room Service, Housekeeping, Kitchen, Maintenance, Wine Cellar, Purchasing, Flower Shop, LaundryKey Achievement:• Hotel Apprenticeship Honours Award for outstanding performance at the final “Hotelfachmann” examination by the chamber of commerce and industry (CCI) in Hamburg, Germany - Jan.04