Matthew Gibson Email & Phone Number

Sevenoaks, England, United Kingdom

Responsible for reviewing utility data for homeowner accounts, identifying the level of investigation and work required to ensure West Kent and service charge payers are receiving accurate billing and value for money.West Kent Housing Association is passionate about the role a housing association can play in society and believe the values of an.

South East England

Royal Tunbridge Wells, England, United Kingdom

Brand Ambassador - Isuzu Pick-Up Truck Sales

Billingshurst, England, United Kingdom

Manage the Crawfords Billingshurst Depot through leadership and best practice. Drive sales objectives, volumes, market share, profitability, employee and customer satisfaction and loyalty.

South East England

London, United Kingdom

Coaching customer retention practice, employee engagement and project management (Prince2) into business.Practitioner for The Customer Framework. Schema Customer Solutions is a customer centric measure defining the strengths and lesser strengths of your business;s customer offer.

Slough, United Kingdom

2010 – 2012 Customer Experience & Aftersales Director (Cars, Motorcycles, Power Equipment)www.honda.co.uk/cars. www.honda.co.uk/motorcycles. www.honda.co.uk/powerproducts.Responsibilities include: Managing a team, fully accountable for all customer activity post sale Member of the senior management team reporting to the managing director & board.

Slough Berkshire

2007 – 2010 Head of Customer Experience (Cars, Motorcycles, Power Equipment)In this position I had overall responsibility in for Honda UK to deliver an outstanding customer experienceAchievements include: Delivered ‘best in class’ customer satisfaction tool that drove up sales to 90% and service to 80%  Created a new team to operate new business.

Slough, United Kingdom

2003 – 2007 Customer Support Manager (Power Equipment, Garden, ATV, Marine, Industrial)In this role I was primarily responsible for managing the technical, parts and customer support function for Honda Power Equipment whilst also contributing to the European Aftersales marketing strategy.Achievements include: Increased parts & accessories revenue of £6.7m.

Slough, United Kingdom

• Business Development Manager Honda UK: Power Equipment, Garden, ATV, Marine, Industrial - 2001 – 2003Responsible for business development of the dealer network through strategic partnership agreements, new sales.
• Reviewed Dealer network of over 800 dealers covering 4 product streams, introduced minimum operating standards, and created a programme to measure all facets of our dealers business from sales to service. Whilst… Show.
• Reviewed Dealer network of over 800 dealers covering 4 product streams, introduced minimum operating standards, and created a programme to measure all facets of our dealers business from sales to service. Whilst.

Slough, United Kingdom

• National Sales Manager: Honda UK: Power Equipment, Garden, ATV, Marine, And Industrial - 1993 – 1999Responsible for a team of 10+ Sales Managers to achieve target and profit goals whilst also ensuring market coverage.
• Leading a team of 10 plus Area Managers ensure sales targets and gross profit figures were achieved. Maintain and grow a dealer network ensuring current and future targets could be met. Introduce a series of new.
• Leading a team of 10 plus Area Managers ensure sales targets and gross profit figures were achieved. Maintain and grow a dealer network ensuring current and future targets could be met. Introduce a series of new.

Slough, United Kingdom

Consistently best performer sales and dealer satisfaction results through effective and pragmatic problem solving.

Chiswick

Managed the Power Equipment show programme and represented Honda Power Equipment at Events, Shows and Product Launches