I am leveraging a proven integration and transformation playbook to enable the COSOL leadership team to integrate aquisitions and execute transformational strategies, to maximise business performance and shareholder value through staff empowerment, systems and organisational design.

A transformational C-Suite executive with proven expertise designing and delivering transformational programs for business integration, turnarounds and sales growth. Leveraging a proven management and transformation playbook I help integrate and accelerate post acquisition business improvements thereby optimizing transaction value.

An ASX listed top 300 company, more than 1,000 organisations in over 60 countries rely on IR’s software to find and resolve performance issues across business-critical systems including Core Infrastructure, Unified Communications and Payment Gateways. Initially recruited to restructure and turnaround the European operations then promoted to CCO to globalise the organisation and prepare the business for the next stage of growth.● Restructured and turned around failing European… Show more An ASX listed top 300 company, more than 1,000 organisations in over 60 countries rely on IR’s software to find and resolve performance issues across business-critical systems including Core Infrastructure, Unified Communications and Payment Gateways. Initially recruited to restructure and turnaround the European operations then promoted to CCO to globalise the organisation and prepare the business for the next stage of growth.● Restructured and turned around failing European businesses to deliver 19% Revenue growth and 59% Ebit growth.● Restructured the Global client facing business and implemented a matrix leadership structure, leading to two consecutive years of record results.o Year 1 - 11% Revenue growth;14% NPAT growth;19% Software License growth.o Year 2 – 10% Revenue growth; 10% NPAT growth; 15% Software License growth.● Implemented a new Customer Success Management function and improved NPS by 25 points.● Globalized the Professional Services business and delivered 27% Growth in first year and 17% in the second year.● Launched 2 new SaaS solutions and secured multimillion dollar contracts with 2 foundation clients, British Telecom and ACI, in the first 6 months.● Secured the largest deal in the history of IR worth US$10M with JP Morgan Chase.● Deployed a globalized sales methodology and redesigned the go to market model to enable a transition to SaaS. Show less

The Why is an Insights Company specialising in guiding pivotal business decisions by providing clarity into the complex human system that is a business.People make a business unique. Business performance is impacted significantly more by people than process …… not understanding this complex human system is one of the biggest mistakes a leader can make.Business metrics can only tell you so much. Pivotal business decisions shouldn’t be based on partial information. The missing… Show more The Why is an Insights Company specialising in guiding pivotal business decisions by providing clarity into the complex human system that is a business.People make a business unique. Business performance is impacted significantly more by people than process …… not understanding this complex human system is one of the biggest mistakes a leader can make.Business metrics can only tell you so much. Pivotal business decisions shouldn’t be based on partial information. The missing piece is people – how they make sense of their operating environment, and the decisions they make. The Why captures how your people interpret and perceive your unique business context. Understanding this complex human system enables us to identify how patterns of sense making either enable or constrain your organisational performance. This better equips you to develop strategies as specific to your company as the people within it.Unlike other consulting firms, we don’t follow a fixed model with a pre-determined outcome. Instead we capture your unique DNA so you can see a true reflection of your business and how it’s operating, in order to bring about effective transformation.The Why is the missing puzzle piece that enables businesses to see clearer, and subsequently gain a competitive advantage for long-term, high revenue growth. Show less

The Lift Effect addresses the Adaptive Imperative - How do we lead organisations that are both robust and stable in nature and able to dynamically and continually adapt to secure long term organisational viability? The Lift Effect provides highly experiential programs that use internal disruption to create transformational change in organisations.● Developed, sold and delivered Adaptive Leadership programs for organisation in Australia and APAC including Adobe, NBN Co and… Show more The Lift Effect addresses the Adaptive Imperative - How do we lead organisations that are both robust and stable in nature and able to dynamically and continually adapt to secure long term organisational viability? The Lift Effect provides highly experiential programs that use internal disruption to create transformational change in organisations.● Developed, sold and delivered Adaptive Leadership programs for organisation in Australia and APAC including Adobe, NBN Co and Connexity.● Developed an innovative new product “The Why” a diagnostic tool to enable organisations to understand their human systems and identify blockers to change. Show less

First Advantage is the global leader in providing pre and post-employment background screening to over 45,000 organizations globally. Headquartered in Atlanta (USA) I am responsible for running the South APAC businesses representing in excess of $30m in annual revenues across multiple countries. I lead 650 people including Sales, Account management, Customer Care and significant off-shore operation teams based in Bangalore and Manila. I am responsible for setting and executing the strategy… Show more First Advantage is the global leader in providing pre and post-employment background screening to over 45,000 organizations globally. Headquartered in Atlanta (USA) I am responsible for running the South APAC businesses representing in excess of $30m in annual revenues across multiple countries. I lead 650 people including Sales, Account management, Customer Care and significant off-shore operation teams based in Bangalore and Manila. I am responsible for setting and executing the strategy for First Advantage in South APAC, driving revenue growth and margin improvements across the region.● Restructured business and recruited new leadership team for South APAC. ● Grew Revenue by 16% in first year, exceeding target by $1.2m and 13% in second year.● Grew EBITDA by 37% in first year, exceeding target by 5% and 23% in second year. ● Successfully migrated operations center from Manila to Bangalore. ● Led regional Siebel deployment and managed migration from Sales force. ● Implemented client care plans and Six Sigma reviews for strategic customers. ● Developed and executed a 25-point operational improvement program that delivered:● 30% reduction in average case turnaround time from 14 days to 10 days. ● Improvement in case quality from 95% to 97%. Show less

Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target - marketing offers and automate decision making. Experian Marketing Services helps organizations improve their return on marketing investment, by targeting and engaging customers with highly precise marketing messages. As MD I was responsible for setting and executing the strategy for… Show more Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target - marketing offers and automate decision making. Experian Marketing Services helps organizations improve their return on marketing investment, by targeting and engaging customers with highly precise marketing messages. As MD I was responsible for setting and executing the strategy for the Marketing Services businesses in Australia and New Zealand. I achieve by creating high trust high performance environments driving industry leading levels of employee engagement resulting in exceptional organizational and client outcomes.● Grew margin from 8% to 20%; Grew revenue from $41m to $50m, in highly competitive and increasingly commoditized market.● Grew EBIT 70% in year 1 and 40% in year 2● Integrated four distinct businesses into a single cohesive operating entity.o Created and executed on operational synergies.o Created competitive differentiation by cross selling solutions and integrating product lines.o Created a platform for sustainable growth and an operational structure to leverage Experian’s global acquisitions and launch them locally.● Led the creation and embedding of sustainable leadership programs across Experian ANZ leading to a high performing culture focused on innovative profitable business outcomes for our clients.● Launched Social Media business into ANZ. ● Launched highly customized, cross channel customer relationship management business in ANZ and integrated it with our market leading email marketing business to create a business of $20m. ● Experienced in mergers and acquisitions, including leading the acquisition and integration of Pacific Micromarketing with 30 employees across Sydney, Melbourne, Brisbane and Auckland.● Identified as top talent and invited to participate in CEO Forum (15 individuals globally). Show less

Experian’s data management services enable businesses to harness the power of in-depth customer insight. My role as Director was to develop and execute strategies to grow our existing businesses in Australia, New Zealand and Singapore and to explore and enter new markets in Asia. I created a team with extremely high levels of engagement driving exceptional discretionary contributions leading to increased margin, strong revenue growth and a well developed leadership team.● Full… Show more Experian’s data management services enable businesses to harness the power of in-depth customer insight. My role as Director was to develop and execute strategies to grow our existing businesses in Australia, New Zealand and Singapore and to explore and enter new markets in Asia. I created a team with extremely high levels of engagement driving exceptional discretionary contributions leading to increased margin, strong revenue growth and a well developed leadership team.● Full responsibility for P&L from budget setting through to execution● Grew QAS margin from 0%-30% with consistent revenue growth of 10%+ ● Led a team of 45 professionals across sales, marketing, customer service and technical support.● Achieved the highest employee engagement score in Experian globally and exceeded comparable high performing companies such as IBM and Apple (Towers Watson- global high performing company norm)● Developed and launched, a new business in Korea● Managed businesses in Australia, New Zealand, Singapore and Korea● Developed product roadmaps and managed global product development team.● Managed key data provider relationships and negotiated supplier agreements locally and internationally. Show less

QAS was a privately owned data quality software company business that enabled businesses to harness the power of in-depth customer insight. QAS was acquired by Experian in 2004● Grew QAS margin from 0%-30% with consistent revenue growth of 10%+. ● Achieved the highest employee engagement score in Experian globally and exceeded comparable high performing companies such as IBM and Apple (Towers Watson- global high performing company norm).● Successfully negotiated access to a key… Show more QAS was a privately owned data quality software company business that enabled businesses to harness the power of in-depth customer insight. QAS was acquired by Experian in 2004● Grew QAS margin from 0%-30% with consistent revenue growth of 10%+. ● Achieved the highest employee engagement score in Experian globally and exceeded comparable high performing companies such as IBM and Apple (Towers Watson- global high performing company norm).● Successfully negotiated access to a key data asset from Korea Post and leveraged a sister business to launch a new business in Korea. Show less

Key Achievements: • Consistently exceeded sales targets and grew new business sales by 15% year on year.• Developed vertical specific solutions for Finance; Telecommunications and Government.• Restructured the sales team to execute on vertical opportunities.• Launched the QAS New Zealand business