Matt Goodman
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Matt Goodman Email & Phone Number

Technical Account Manager at Writer | Enterprise Generative AI at Writer
Location: Toronto, Ontario, Canada 8 work roles 1 school
1 work email found @oracle.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Technical Account Manager at Writer | Enterprise Generative AI
Location
Toronto, Ontario, Canada
Company size

Who is Matt Goodman? Overview

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Quick answer

Matt Goodman is listed as Technical Account Manager at Writer | Enterprise Generative AI at Writer, a company with 21 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Matt Goodman.

Matt Goodman previously worked as Technical Account Manager at Writer and Senior Solutions Architect at Productboard. Matt Goodman holds Bachelor Of Arts (B.A.) Honours, Communication Studies And Multimedia from Mcmaster University.

Company email context

Email format at Writer

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{first}.{last}@oracle.com
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AeroLeads found 1 current-domain work email signal for Matt Goodman. Compare company email patterns before reaching out.

Profile bio

About Matt Goodman

Matt Goodman is a Technical Account Manager at Writer | Enterprise Generative AI at Writer. He possess expertise in photoshop, photography, final cut pro, creative writing, web design and 38 more skills. Colleagues describe him as "Matt is intelligent, detail oriented, and hard working. I've had the pleasure of working with him at Eloqua, he is a very valuable asset of the Knowledge Management team." and "Matt has an adaptable and diverse skill-set that is integral to any team's success. I had the chance to work alongside him while running the QA project for the global OMC support department. Matt is a team player who is able to think in logical and creative ways. Within his time here, he was able to effective lead the KB project, while also providing technical guidance and leadership to the entire department. I am happy to recommend Matt because of his adaptability, technical proficiency, and ability to think outside the box."

Listed skills include Photoshop, Photography, Final Cut Pro, Creative Writing, and 39 others.

Current workplace

Matt Goodman's current company

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Writer
Writer
Technical Account Manager at Writer | Enterprise Generative AI
san francisco, california, united states
Website
Employees
21
AeroLeads page
8 roles

Matt Goodman work experience

A career timeline built from the work history available for this profile.

Technical Account Manager

Current
  • Partner with customers to identify and create solutions tailored to their business needs, including leading the development and deployment of custom AI apps, Knowledge Graph capabilities, and API integrations.
  • Assess customers' business and technical requirements, quantify existing issues, and understand their tools, workflows, data structure, and integration points.
  • Collaborate with the Customer Success and Account Management team to scope use-cases, validate technical feasibility, and oversee implementation.
  • Work closely with the Engineering team to QA implementation outputs, calibrate, and iterate for optimal results.
  • Develop new processes, systems, and workflows to expedite time to value for customers.
  • Communicate customer feedback to the Product and Engineering teams to drive relevant product enhancements.
Feb 2024 - Present

Senior Solutions Architect

  • Acted as a Product Management Consultant; partnering with enterprise organizations to operationalize Product Management best practices
  • Independently led the implementation and enablement for customers in Productboard’s enterprise customer segment
  • Crafted Thought Leadership and Webinar content to support thousands of product organizations with building successful feedback programs, prioritizing strategic initiatives, and ensuring they are able to effectively.
  • Created customized content and led strategic workshops to support enterprise organizations with modernizing their product processes
  • Executed multiple proof-of-concepts for enterprise prospects, with a 100% conversion rate
  • Developed and documented custom integrations including importing feedback from Google Forms and Microsoft Forms into Productboard; leveraging Productboard’s open API
Sep 2021 - Feb 2024

Product Manager

Toronto, Ontario, Canada

  • Defined and managed the product strategy and execution for Hootsuite's Advanced Analytics offering, specifically focused on driving initiatives to provide customer value
  • Worked with cross-functional teams including engineering, design, product marketing, user education, and legal to develop and enhance functionality as a part of our roadmap
  • Coordinated with customer facing teams to identify and prioritize features to retain existing customers and increase overall ARR
  • Created and managed our quarterly roadmaps and participated as part of our sprint planning and retrospects to ensure we are able to deliver our initiatives on-time, and at a high quality
  • Provided mentorship, guidance, and coaching to junior members of the team, while ensuring they feel empowered to independently manage their work streams
  • Gathered monthly and quarterly data around customer usage and retention data; utilizing this information to inform our product strategy and validate prioritization decisions
Feb 2020 - Jul 2021

Senior Implementation Consultant

Toronto, Ontario, Canada

  • Independently led the successful strategic and technical implementations of Hootsuite's top enterprise customers
  • Worked cross-collaboratively with both internal team members and external stakeholders to accelerate project initiatives, resolve escalations, and uncover opportunities for further growth
  • Developed and managed project plans to ensure solutions were delivered successfully, with minimal risk or delay
  • Worked with clients and ISV partners to successfully create and implement custom integrations (e.g. Marketo, Salesforce, Eloqua, etc.) using Hootsuite’s REST API
  • Acted as a Product Manager, through a stretch program with the measure product team, to help develop new features for one of Hootsuite’s most strategic products
  • Delivered multiple knowledge sharing transfers through classroom and Q&A-based sessions
Jul 2017 - Feb 2020

Senior Advanced Support Engineer

Toronto, Ontario, Canada

  • Provided dedicated technical support, solutions modelling, and technical deep dives to mid-market and enterprise level accounts
  • Assisted other members of the team and the organization as a whole via knowledge transfers and training sessions
  • Collaborated with cross-functional departments both internally and externally in order to bring technical issues to resolution
Aug 2016 - Jun 2017

Knowledge Management Lead

Toronto, Ontario, Canada

  • Developed and implemented solutions modelling for complex technical questions and issues in many areas of the Eloqua application including: Email Deliverability, Insight (BI), CRM Integration, API, Forms, HTML design.
  • Wrote and/or edited over 1000+ technical and best practice articles both for support and external client usage for the Oracle Eloqua Marketing Cloud SaaS Platform and Oracle Content Marketing (Compendium) Application.
  • While working within the framework of Oracle systems, looked for strategies and tactics to improve SEO and article consumption so that article hits and case deflection would increase
  • Worked alongside management to create and execute strategies to improve both the quantity and quality of agent authorship, including a rewards and recognition program
  • Built and sent out daily and weekly reports to management in order to track the progress of the Knowledge Base
Jan 2015 - Oct 2016

Technical Team Lead & Trainer

Toronto, Ontario, Canada

  • Independently led classroom sessions to train the new support hires in the Eloqua SaaS and Oracle Content Marketing Platforms
  • Taught optimal verbal and written communication skills throughout the entirety of training, including when the support agents started working on technical issues with clients
  • Worked alongside management as well as the training lead to improve the training process for new batches of hires
  • Provided leadership, technical expertise, and assistance to a global team of Oracle Marketing Cloud support agents
  • In charge of coordinating internal resources effectively to assist clients with complex technical issues
Mar 2015 - Sep 2015

Technical Analyst

Toronto, Ontario, Canada

  • Provided after-sales support for clients of the Oracle Eloqua Marketing Cloud SaaS Platform and Oracle Content Marketing (Compendium) Platform via phone and online portal
  • Dealt with upwards of 25+ new technical and non-technical issues daily, which consisted of client questions, best practice scenarios, and critical problems that need to be troubleshooted and resolved within a timely.
  • Managed and prioritized new and existing cases daily while keeping a high level of customer satisfaction, NRD and SLA compliance, high QA scores, and top surveys
  • Communicated with cross-functional teams both internally and externally in order to resolve business-critical issues in a timely manner
  • Helped to resolve a wide-range of client issues including: Web Tracking, Insight Reporting, CRM Integration (including SFDC), Deliverability, Email Rendering, and API
  • Coached and offered advice to junior analysts when necessary to help build their knowledge, resolve client issues quickly, and assist the team as a whole
Jan 2014 - Jan 2015
Team & coworkers

Colleagues at Writer

Other employees you can reach at writer.com. View company contacts for 21 employees →

1 education record

Matt Goodman education

FAQ

Frequently asked questions about Matt Goodman

Quick answers generated from the profile data available on this page.

What company does Matt Goodman work for?

Matt Goodman works for Writer.

What is Matt Goodman's role at Writer?

Matt Goodman is listed as Technical Account Manager at Writer | Enterprise Generative AI at Writer.

What is Matt Goodman's email address?

AeroLeads has found 1 work email signal at @oracle.com for Matt Goodman at Writer.

Where is Matt Goodman based?

Matt Goodman is based in Toronto, Ontario, Canada while working with Writer.

What companies has Matt Goodman worked for?

Matt Goodman has worked for Writer, Productboard, Hootsuite, Oracle, and Oracle | Eloqua.

Who are Matt Goodman's colleagues at Writer?

Matt Goodman's colleagues at Writer include Emily Clarke, Mohammad Tariq, Debanjali Adhikary, Jill Erolin, and John Legend.

How can I contact Matt Goodman?

You can use AeroLeads to view verified contact signals for Matt Goodman at Writer, including work email, phone, and LinkedIn data when available.

What schools did Matt Goodman attend?

Matt Goodman holds Bachelor Of Arts (B.A.) Honours, Communication Studies And Multimedia from Mcmaster University.

What skills is Matt Goodman known for?

Matt Goodman is listed with skills including Photoshop, Photography, Final Cut Pro, Creative Writing, Web Design, Excellent Computer Skills, Critical Thinking, and Microsoft Word.

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