Matt Gorham Email & Phone Number

San Diego, California, United States

• Develop partnerships with HVAC, Plumbing, and Mechanical contractors to optimize their insurance programs• Create and nurture relationships with clients to understand their business operations, their priorities, and develop tailored coverage solutions• Deliver coverage proposals and key performance indicators to secure new business and strengthen existing relationships• Foster relationships with carrier partners to understand market appetite, client resources, and competitive advantages• Discuss claims trends, safety controls, and operational best practices with clients and loss control specialists

Greater San Diego Area

• Lead a team of diverse individuals to demonstrate service in alignment with core company values of respect, communication, education, integrity, teamwork, accountability, and honesty• Build strategic partnerships with realtors and financial professionals to support their businesses by serving their clients as their trusted mortgage expert with more than 70% of business coming from referral partners• Create and nurture relationships with clients to understand their intimate personal and financial needs and goals to develop individualized mortgage strategies, leading to a repeat customer rate exceeding 80%• Design and lead in person and virtual presentations to educate and advise clients and business partners on the mechanics of mortgages, underwriting guidelines, and procedural processes using Powerpoint, Excel, Teams, and RingCentral/Zoom• Develop and implement communications strategies involving outbound phone calls, text messages, in person meetings, email newsletters, social media posts, and online video to grow loan volume to $18 million average per year• Attend open houses and business networking events to establish and cultivate new relationships• Leverage various software programs like Microsoft Office, Adobe Creative Suite, Salesforce, Arive for loan origination, client relations, and developing tools to analyze data, collaborate, and deliver on objectives• Proactively gather feedback on the client experience to implement appropriate adjustments to improve a streamlined, clear, and successful client journey

Greater San Diego Area

• Provided prompt and courteous member service• Completed transactions with a broad range of members and small business owners• Answered questions on products, inventory, and policies to ensure member satisfaction• Assist other cashiers in providing prompt and courteous service to members• Manage cash till up to $15,000 in transactions

Greater San Diego Area

• Oversaw daily operations of multi-field indoor soccer complex.• Supervised and trained office staff, field staff, and referees; up to 6 at a time• Built relationships with team captains, coaches, and players to build familiarity and loyalty• Managed team registration, league formation, and scheduling for more than 350 teams• Promoted a safe, respectful, and inclusive environment for more than 4,000 players and spectators weekly• Addressed player and team complaints, resolved conflicts, and issued disciplinary actions as necessary

Greater San Diego Area

• Sold and exchanged single game tickets to fans using Paciolan software system in a professional team setting • Engaged with 30-40 fans per hour, serving a widely diverse fanbase to understand their budget and priorities• Recommended seats and suggested experiences around Petco Park to deliver Major League Memories• Exemplified exceptional customer service to avoid and resolve disputes and complaints

Greater San Diego Area

• Oversaw daily operations for UCSD's RIMAC facility• Provided support, setup, and breakdown of meetings, seminars, and social and athletic events• Key holder, responsible for facility opening and closing• Handled first response for all injuries, accidents, and security concerns

Ba, Political Science

Political Science Departmental Honors, Revelle College Honors

Master Of Arts (M.A.), Sport Management

General Studies

Hs Diploma, General Studies