Matt Greenlund, Mba, Pmp, Csm Email & Phone Number

Tysons Corner, Virginia, United States

Ashburn, VA

• I managed a remote and functionally diverse international team overseeing the strategic direction of the region for profitability, platform operations, contract management, business operations and reporting functions..
• Led cross-functional team in strategic project for customers to be billed US taxes and regulatory fees that anticipated customer needs and opened new opportunities. Currently have five customers enrolled.
• Listened to customers to gather information, develop products and improve relationships, presented products and strategic vision to internal executive to gain approval for new strategic directions.
• Consulted with Product Management on new offerings. Wrote product specifications for new and unique pricing strategies for OTT customers.
• Supported capture of first outsource win for Sales through strategic analysis and identifying customer’s key concerns and then changing the pricing strategy, resulting in $650K annually of margin.
• Provided risk assessments to Sales and Product Management on new services and products to ensure profitability, regulatory compliance and to achieve customer requirements.

Ashburn, VA

• I shaped Latin America’s strategic vision and became sales team’s trusted advisor for voice services to meet quality targets, costs, and margin objectives directly leading to an increase of annual margins from $750K to.
• Established the Commercial Analyst group in Pune, India to oversee platform operational performance, SMS rate management, contract simulator creating, testing and issue resolution and VCS pricing operations.
• Excelled at coaching remote, high performing teams that on average overachieved targets and KPI’s by 10%.
• Directed redefining projects such as VCS Transformation and VRS/VB Worry Free Roaming Proof of Concept, which improved group performance and customer experience.
• Facilitated discussions between European and US billing departments to grant European team the ability to bill non-US voice traffic directly from the platform to accelerate and simplify the billing cycle.
• Wrote training manual for contract simulator and trained VOIS Commercial Analyst team in contract management process that enabled team to meet 100% of their KPI’s.

Vienna, VA

• I was honored to advise multiple Federal Agencies about advances in Wireline and Mobility applications to enhance multiple Departments’ productivity, performance, and network security.
• Steered proposal development and sold first cloud services award valued at $3.42M TCV to the federal government’s Department of the Interior.
• Proposed and landed $8M total contract value (TCV) of advanced network connectivity solutions for the federal government’s Department of Housing and Urban Development.

Reston, VA

• I coordinated cross-functional groups to support all opportunities for pre- and post-sales support from solution development through bill issue resolution resulting in earlier margin recognition and customer.
• Headed a team to provide solutions and sales support for International Wireline, and Voice account teams, facilitating Sales to overachieve Wireline budgets each year and by $3M in 2013.
• Identified gaps in the International Private Line portfolio, designed new capabilities to connect to MPLS and IP services and worked with cross-functional teams to have them realized, creating $2M+ of new TCV in first.
• Initiated and advanced the project to expand Sprint’s MPLS footprint through a new MPLS partner in Central America, creating $100K in sales in first year.
• Championed transformational change to bring Wireless services into the international portfolio, resulting in first international MVNO to be signed.
• Partnered with cross-functional teams to propose non-standard solutions that could be operationally and commercially supported to meet customer requirements and advance sales by $3M+.

Master Of International Management (Mim), Finance And Asia Pacific

Master Of Business Administration (Mba), Economics

Bachelor Of Science (Bs), Political Science And General Business Administration

Activities and Societies: Phi Gamma Delta Fraternity

Summer Institute Of Study Abroad