▪ Program Management: Helped establish program management office within department, training others as well as developing processes, procedures, and templates to be used for large, enterprise-level projects and programs▪ SaaS Implementations: Responsible for managing projects, including for enterprise clients, from launch to full utilization; develops project plans, ensuring on-time deliverables are met, and facilitates client meetings to increase customer success▪ Release Management: Coordinate with product and engineering teams to compile client-facing release notes and ensure proper processes and deployment▪ Sales and Customer Stewardship: Collaborates with regional sales managers to gain clear understanding of customer’s current state, value life cycle and desired outcomes▪ Product Expertise: Serves as subject matter expert for multiple software offerings and new-to-market products including managing the expansion, by more than 80%, of a telemetry product offering to over 100 clients

▪ Sales and Business Development: Sourced and secured 100+ prospective clients, selling services and negotiating contracts; identified gaps in strategic initiatives and recommended solutions, built relationships and trust, and presented reports and proposals to senior leaders and C-suite executives across various nonprofit sectors▪ Revenue Growth: Partnered with organizations to provide strategic fundraising planning, identify business gaps, and execute strategies while continuously adding value; delivered projects on time and under budget, increasing revenues, on average, by 40%▪ Consulting and Strategic Leadership: Advised clients on projects ranging from strategic and budget planning to major gift initiatives, while providing data-driven trend and variance analysis, including growth projections, and defining donor-based key performance indicators (KPIs)

▪ Financial and Quantitative Analysis: Used advanced Microsoft Excel functions, including pivot tables, VLOOKUP, and formulas, to report on historical data trends and project future growth capacity▪ Direct Management: Supervised the Director of Communications and managed a committee of eight Board members, overseeing all donor communications, leading to organization’s first seven-figure gift

▪ Development Planning: Secured $24 million on goals of $16 million by developing database targeting 20,000+ donors of 30 accounts, performing prospect research, soliciting donors, and advising Senior Leadership on development strategy▪ Financial Modeling: Leveraged data analytics to review complex financial trends, established revenue and engagement goals and recommended courses of action to management, projecting weekly revenues within 5% accuracy▪ Volunteer Management: Recruited, trained, and led more than 300 volunteers to execute organizational fundraising strategies

▪ Data Management: Audited and maintained database of over 600,000 voters for local government and monitored policy issues, ensuring compliance and mitigating the risk of state or legally-ordered review▪ Budget Analysis: Tapped to serve pivotal role developing and managing $4 million budget, analyzing, researching and correcting expenditure errors in budget systems, leading to an implementation of new budget software▪ Logistics and Operations: Oversaw all logistics, shaping human resource strategic direction for department that streamlined the voter registration process while supervising 3 FTEs, resulting in 15% increase in capacity in overall business operations