Program management, Change managementPlan and drive capability maturation, organizational planning, SDLC, software architecture, launch and drive technology initiatives, manage complex technical projects.SAMPLE ENGAGEMENTS• J Jill (Retail, Quincy MA) Drove and managed chain-wide upgrade of store networks (SD-WAN migration) and wireless concierge sales upgrades - program included vendor management, supervision of project managers, DevOps, executive communications, and operational integration of new technology• Yankee Candle (Retail, Deerfield MA) Managed enterprise integration program involving multiple (10+) technical projects (Oracle EBS, Aptos, Confluence, Webdecisions) increasing operational efficiency and customer satisfaction• PixelMEDIA (Web development/marketing, Portsmouth NH) Built and staffed PMO, matured project intake and development practices, developed business process framework to support aggressive growth. Managed UX, Design, Development, and QA departments. Performed hands-on project management. (Demandware, Sitecore, AWS, Episerver, LAMP and MS stacks)• NextWorth Solutions (Retail, Billerica MA) multiple (8+) serial engagements including management of hosting migration to private cloud, SDLC development, compliance reporting, organizational planning, process improvement, external vendor management• EMI Music Publishing (IP Rights management, New York NY): Oversaw design and development of reporting system allowing increased control over complex multinational IP rights management (Oracle, Cognos).• Erie Insurance Group (Property & Casualty carrier, Erie PA): Developed plan to migrate primary sales tool from native (Delphi) to web-based platform, customized and drove new agile development methodology (XP, TDD, CI)

PixelMEDIA Portsmouth NH. (Digital Agency: eCom, Web Content Management, Custom Applications)Managed User Experience, Information Architecture, Content Management, Visual Design, Front- and Back-End Engineering, Quality Assurance, Project Management, Digital Marketing, and Service and Support groups, developing in .NET and on existing eCom and CMS platforms.• Integrated Sales and Delivery processes to increase on-time performance from 25% to 90% by aligning Delivery capabilities with Sales commitments• Created and staffed a PMO to improve predictability and team performance (budget, schedule)• Developed scalable business processes to deliver on double-digit sales increases• Increased bench strength in primary platforms (DemandWare, SiteCore, EPiServer, etc.) through aggressive hiring practices and comprehensive training programs• Planned and drove operational maturity initiatives• Managed delivery of multiple projects in hosted and cloud-based (AWS, Azure) environments

Managed practices focused on providing SDLC (development process), PMO (project management), QA, Technology assessment (due diligence), and IT Infrastructure management services to large retail clients.• NextWorth (SaaS trade-in solution for retail, Best Buy, Staples, etc.) Developed and implemented custom SDLC and organizational growth plan, provided systems architecture and project planning for new B2C site, managed AWS/EC2 cloud migration, managing hosting migration/ build-out• Various projects for J Jill, Rodale’s, Barnes and Noble, including process development, due diligence technology evaluation, organizational planning, and driving change initiatives.

• Customized and drove adoption of new quasi-agile SDLC, to increase transparency and predictability in mixed on and off-shore environment for large process-oriented company• Integrated multiple products with diverse architectures (Facets, QNXT, CareAdvance) to share information and provide clients with integrated solutions• Streamlined design methodology achieving 100% on-time delivery of time-sensitive work product• Introduced leadership development, accelerated professional development of multiple managers

Co-founder of company; designed and managed development of in-house and custom systems for clients ranging from small shops to Fortune-50. • Created software design/development/testing methodologies in a high-touch client environment allowing continuous client engagement in a predictable waterfall model while developing underlying technology in Agile• Designed and deployed specialized IT infrastructure providing a multi-site development environment, back-end services, collaboration, source/document control, customer communications, and software distribution in a secure high-availability model• Designed in-house production tools and development practices to reduce development and testing time, including sophisticated n-tier application framework, custom communications protocols, code-building tools (ORM), and automated deployment systems – licensed for external developmentSelected Projects:• Conceptual and architectural development of guest-experience technology infrastructure (hardware, software) for 267-room five-star Wellness Center/Spa/Hotel for WellPoint / Four Seasons / Dole Foods joint venture (Westlake, CA)• Development of digital image manipulation software (custom special effects) for entertainment effects company (Los Angeles, CA)• Design and development of process/workflow analysis, visualization, and management software for business process consulting firm (Los Angeles, CA)

Planned and drove transition from a direct-to-consumer marketing model to a turnkey e-Commerce solution provider. Directed IT and Software Development groups and led client engagements.• Designed and oversaw development of large-scale eCommerce systems for clients in LAMP and Microsoft environments• Managed IT group, increasing efficiency and internal customer satisfaction by introducing standardization of practices and improving hiring standards• Reengineered web/software development group; increased productivity by streamlining production methodology and project management practices

• Developed company's technology strategy and managed development of new technology for all supported platforms (PC, multiple game consoles).• Created new revenue streams by driving and managing International Production efforts and OEM bundling initiatives• Planned and implemented company's Core Code Initiative to increase code reuse and reduce development costs• Managed IT department to meet the unique needs of software developers as well as the requirements of operations, finance, legal, marketing, sales, etc.• Helped position company for sale, and eventual acquisition by Infograms (Now Atari, €300MM revenues)

Member of the turnaround management team that restructured and refocused Disney Interactive to hit extremely aggressive and never-before-achieved profitability goals. Directed significant improvements within technology teams, increasing productivity, quality, and customer satisfaction. • Managed Technology Group, providing technology management services to all production teams, increasing development predictability, increasing customer satisfaction, and reducing customer support costs• Managed Domestic Production group, increasing efficiency, predictability, and staff retention• Vetted software development vendors, structured and negotiated goal-aligned deals, drove average external development cost down 50% in first year while increasing product quality• Managed Disney Interactive's Test Lab (QA group), growing staff from a dozen to over a hundred, significantly increasing customer satisfaction and reducing support costs• Member of three-person team that created DI's Global Initiative and built a group to implement it – this group generated over 20% of Disney Interactive’s revenue during my last FY• Led acquisition team that acquired a Victoria, BC game studio increasing development capacity; led new studio to produce retail products for 50% of then-current costs.

Reorganized struggling multimedia shop into a highly-capable computer game development studio. Drove complete overhaul of project management and production methods to increase software development productivity, predictability, and product quality. Restructured and oversaw IT, Technology Development and Software Development teams.• Established Advanced Technology Group – planned and oversaw development of M4DS, the company's code base and development toolset ('engine') – developed in agile model without impeding predictable product releases by production teams• Introduced and built capabilities/facilities for then-bleeding-edge technologies: CGI, rotoscoping, green-screen, Foley• Performed technical due diligence on acquisition candidates• Improved studio performance from entry-level to Fortune-50 acquisition

Founded, built, and managed MicroProse's Animated Graphic Adventure group. Built the group from scratch (30+ staff), including organizational and business planning, recruiting, IT infrastructure, capital equipment selection, designing production methodology• Designed and co-wrote MADS (MicroProse Adventure Development System), a cutting-edge game engine and development tool package that allowed the AGA group to develop higher-quality games with fewer resources and in less time than competitors.• Developed the practice of simultaneous agile-like development for core technology and traditional development of production code, resulting in critically-acclaimed technological developments in products delivered on-time and on-budget.• Designed and produced multiple commercial computer game titles (Rex Nebular, Return of the Phantom).