Matt Skinner Email & Phone Number

Melbourne, Victoria, Australia

• Active contributor in a tight-knit, in-house team overseeing the full spectrum of IT operations, from technical support and system administration to infrastructure management and cybersecurity.• Strengthened Peracon’s IT security posture by implementing security requirements in preparation for Essential 8 and ISO 27001 certification.• Provisioned, administered, and supported AV systems.• Produced training materials, including quick-reference guides and instructional how-to videos, to enhance user learning and support.

Crib Point, Victoria, Australia

• Delivered comprehensive support for desktop applications, audiovisual systems, and custom training platforms to instructors and students.• Monitored network performance, diagnosing and resolving issues as needed.• Managed server infrastructure and hosting environments, including patching and preventive maintenance.

Melbourne, Victoria, Australia

• Demonstrated strong problem-solving and multitasking by managing daily support alongside projects, ensuring timely, quality outcomes.• Played key roles in IT projects such as mergers, integrations, office moves, site setups, AV upgrades, and OS rollouts.• Appointed as the primary IT support contact for executives and senior leadership, ensuring quick resolution of high-priority issues.

Melbourne, Victoria, Australia

• Led daily operations of the desktop support team during the unprecedented challenges of the pandemic, ensuring high-quality service delivery and timely resolution of technical issues in line with SLAs.• Designed and implemented IT infrastructure for Jacobs' offices across multiple project and client locations.• Managed hardware forecasting, budgeting, and procurement, ensuring alignment with business needs.• Coordinated local IT projects from initiation to completion, ensuring smooth execution and adherence to timelines.• Collaborated with various operational teams to understand and address their specific IT support requirements.

Melbourne, Victoria, Australia

• Provided on-site and remote support for local, regional, interstate, and overseas offices, ensuring smooth IT operations and consistently exceeded required KPI’s.• Played a key role in disaster recovery and business continuity by performing regular off-site tape backups of critical data.• Assisted in the successful completion of several projects across Australia-New Zealand including the upgrade of 1000+ endpoints to Windows 10, and the integration of the Jacobs/SKM domains.• Managed asset inventory and executed PC refresh cycles ensuring maximum ROI.

Melbourne, Australia

• Managed and resolved incidents and service requests promptly in VMware Service Manager.• Administered offsite tape backup procedures to ensure data security and availability.• Imaged endpoints efficiently using ManageSoft to streamline device deployments.• Configured and maintained Cisco Unified Communications (UC) accounts to support seamless communication.• Provided troubleshooting and support for Cisco Telepresence video conferencing systems, ensuring smooth operation.• Administered user accounts, computer systems, and group policies in Active Directory to ensure proper access and security.

Advertising Design, Commercial And Advertising Art

Cert Iv, Information Technology, Information Technology