Matt Skinner Email & Phone Number

Melbourne, Victoria, Australia

• Active contributor in a tight-knit, in-house team overseeing the full spectrum of IT operations, from technical support and system administration to infrastructure management and cybersecurity.
• Strengthened Peracon’s IT security posture by implementing security requirements in preparation for Essential 8 and ISO 27001 certification.
• Provisioned, administered, and supported AV systems.
• Produced training materials, including quick-reference guides and instructional how-to videos, to enhance user learning and support.

Crib Point, Victoria, Australia

• Delivered comprehensive support for desktop applications, audiovisual systems, and custom training platforms to instructors and students.
• Monitored network performance, diagnosing and resolving issues as needed.
• Managed server infrastructure and hosting environments, including patching and preventive maintenance.

Melbourne, Victoria, Australia

• Demonstrated strong problem-solving and multitasking by managing daily support alongside projects, ensuring timely, quality outcomes.
• Played key roles in IT projects such as mergers, integrations, office moves, site setups, AV upgrades, and OS rollouts.
• Appointed as the primary IT support contact for executives and senior leadership, ensuring quick resolution of high-priority issues.

Melbourne, Victoria, Australia

• Led daily operations of the desktop support team during the unprecedented challenges of the pandemic, ensuring high-quality service delivery and timely resolution of technical issues in line with SLAs.
• Designed and implemented IT infrastructure for Jacobs' offices across multiple project and client locations.
• Managed hardware forecasting, budgeting, and procurement, ensuring alignment with business needs.
• Coordinated local IT projects from initiation to completion, ensuring smooth execution and adherence to timelines.
• Collaborated with various operational teams to understand and address their specific IT support requirements.

Melbourne, Victoria, Australia

• Provided on-site and remote support for local, regional, interstate, and overseas offices, ensuring smooth IT operations and consistently exceeded required KPI’s.
• Played a key role in disaster recovery and business continuity by performing regular off-site tape backups of critical data.
• Assisted in the successful completion of several projects across Australia-New Zealand including the upgrade of 1000+ endpoints to Windows 10, and the integration of the Jacobs/SKM domains.
• Managed asset inventory and executed PC refresh cycles ensuring maximum ROI.

Melbourne, Australia

• Managed and resolved incidents and service requests promptly in VMware Service Manager.
• Administered offsite tape backup procedures to ensure data security and availability.
• Imaged endpoints efficiently using ManageSoft to streamline device deployments.
• Configured and maintained Cisco Unified Communications (UC) accounts to support seamless communication.
• Provided troubleshooting and support for Cisco Telepresence video conferencing systems, ensuring smooth operation.
• Administered user accounts, computer systems, and group policies in Active Directory to ensure proper access and security.

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Cert Iv, Information Technology, Information Technology