The Sales Engineer role is focused on supporting BlackBerry's IT Channel Partners (IT Re-seller / VAR Channel, Distributors), Carriers and External Consultant’s teams in USA and Latin America. The SE assumes a technical leadership role to help craft solution strategy, tactics and to assist the IT Channel Partners decisions. To support and to mentor less experienced SEs, Account Managers, Carrier Teams and External Consultants within the commercial regional team. I am responsible for the overall technical penetration of the BlackBerry Enterprise Solution into assigned IT Channel Partners by acting as a trusted consultant on identified IT and business initiatives. Managing the deployment and support of BlackBerry products, solutions, services and resources with assigned IT Channel Partners to ensure maximum value is achieved, providing product knowledge transfer to other SEs, Account Managers and IT Channel Partners. As a SE, I am also responsible for maintaining an operational live Lab environment which contains our enterprise software portfolio tied to a series of back-end systems with the solely purpose of providing live demonstrations during events, customers presentations and customer’s environmental replication for troubleshooting and testing.As a Sales Engineer, I have participated in many important remarkable events in the USA and Latin American countries such as Mexico, Colombia, Venezuela, Peru, Brazil, Chile, and Argentina as a speaker, product evangelist, representing and demonstrating live BlackBerry products, services and solutions.BlackBerry Collaboration Forum - BBCF (speaker for two consecutive years; 2010, 2011):http://www.blackberrymagazine.com.br/2011/10/blackberry-collaboration-forum-2011/BlackBerry Mobile Fusion Road Show Latin America (speaker - June - July 2012):http://goo.gl/4twjSmBlackBerry Enterprise Road Show Latin America (speaker - October to November 2013)

The primary responsibility was to serve as the principal contact within technical support team for large enterprise customers (Fortune 100 & 500 companies, government agencies and financial institutions) who were subscribers to advanced support programs in the USA and Latin America. My business skills, coupled with my background in technology made me well positioned to become totally familiar with the business and technical environment in which the customer utilized BlackBerry products. I was the focal point for all issues with the customer in order to ensure the highest level of service. In essence, as Support Account Manager, I was an advocate for the post-sales technical interests of the customer, capable of handling challenging situations, setting the correct expectations and diffusing critical customer issues.

Support to BlackBerry’s most important and strategic Fortune 100 - 500 customers, government agencies and financial institutions. We are the unquestioned experts in our field of supporting the BlackBerry Enterprise Solution often sought out to assist with creation and delivery of training, speaking at conferences and working with development/product management team to continually improve the BlackBerry product. BlackBerry supported enterprise platform involvement was Microsoft Exchange. Researching and authoring technical articles for submission to the Technical Knowledge Centre. Maintaining systems in a lab environment to prototype and test operation of the BlackBerry software and infrastructure and its inter-dependencies. Providing World-class customer support and instilling customer confidence when resolution is unknown. Traveling globally to investigate critical events and extend our strong relationship with the customer. Playing a key role in beta programs, providing input on feature specs, supportability and quality.

Supporting over 3000 employees remotely, that were utilizing for day to day operation Windows XP pro, mobile devices such as BlackBerry devices on a BlackBerry Enterprise Server environment, Palm Treo and Mobile Broadband Cards for laptops (Verizon and Sprint). Helping with Microsoft related application issues (Outlook, Word, Excel, Access, PowerPoint, and Visio), Creation and maintenance of accounts on Active Directory, problem solving on related Medical Applications. Responsible for imaging laptops / desktops and shipment and deliveries of assets for all the staff in the field and at the Support Center. Utilization of Citrix server, SMS and VNC for remote troubleshooting. Hardware repairs, resolution of Network printer’s issues. Utilized SolarWinds software to check network connectivity consistency. Troubleshooting of VPN related issues. Direct help for the executive wing, working closely with CFO’s, COO’s and CEO’s of Odyssey. Helping setting up audiovisual presentations systems.

Web developer for Lonestar Auto Insurance’s website (www.lonestarins.com) and Intranet (Html/PHP/Apache/My SQL/Dreamweaver). Designer for brochures, training materials using macromedia products: Captivate, Flash and Fireworks. Developer of Lonestar VPN using RRS (Microsoft Technology), enabling the use of Microsoft Outlook on the LAN and file sharing between employees, Fax server service setup to eliminate mail and speed up the insurance underwriting process, consequently reducing costs. Creation of an Insurance Agency Management System program using PHP and SQL database and elaboration of Manuals and training for all company agents. Management of Email (MS Exchange server 2003, Domain Controller, Terminal and VPN servers on Windows Server 2003 platform. Responsible for Disaster and Recover / Backup plans, elaboration and creation of all graphics publications such as yellow pages ads, customer’s post cards and Logos for Lonestar Auto Insurance retail. Implementation of CCTV for Lonestar sites, enabling remote monitoring of cameras on the LAN.