Matt Gyore Email & Phone Number

Vernon, California

Technical Director for distributor of architectural hardware serving Architects, Installers, Glass Companies, and general contractors; oversee team driving sales and customer service, and lead continuous personnel and process improvements. Increase company’s revenue through high performance sales strategies, account analysis, pursuing new markets, and process improvements; exceeded sales goals and helped grow company to over $87 million in annual sales.Recruited and develop sales force of 9 reps, lead continuous trainings focused on product features and capabilities, customer engagement, and sales best practices, support strategic business development actions, and kept team updated on progress with order, quote, invoice, and commission reports.Provide ongoing customer support, lead consultation calls, provide quick and accurate response to inquiries, present additional product info, and coordinate orders logistics; able to improve sales volume, client satisfaction, and repeat business.Develop annual sales plans and budgets, establish forecasts and goals, outline sales and marketing efforts, and identify needed capitol and labor resources; managed call reports, calculated commissions, and productivity reports.Led acquisition of Hansen Railings Company, including all products and licensing and 20 staff, integrated new product base within CRL, and on boarded and trained staff on new systems and processes; led seamless transition of new company.Introduced streamlined quoting process that greatly improved quoting turn around time and increased new sales. Managed development of international approval report (ICC-ESR) for all new guard rail systems that quickly gained approval for new product that enhanced sales volume. Developed new customer-facing instructional videos that greatly reduced incoming customer inquiries while improving ordering process.

United States

Anaheim, California

Delivered best in class customer service to new and existing clients for tile importer and distributor; successfully managed inventory, grew gross revenue, and secured new clients including designer, subcontractor, and homeowner customers due to high customer satisfaction. Led team of customer service personnel, optimized operations by defining role responsibilities, policies, procedures, and metrics, assigned territories, and workload distribution, and served as point of contact for escalated customer service issues.Team handled all order processing, pricing, shipping, and delivery issues, inventory problems, and provided product feature and availability information; developed and delivered documentation and training, focused on phone support best practices, inventory management, call escalation, issue tracking and resolution, and related technologies. Worked with Procurement, Logistics, Sales, and Accounting teams to address issues in order processing, resolved problems with product inventory and shipping, website and order portal pricing, special promotions, and invoicing and payments.Led redesign of inventory processes for existing and new location, reorganized warehouse, streamlined incoming product tracking, and trained related staff on new approach; improved load in and load out times while increasing order accuracy. Developed new Inventory Team tasked with leading annual inventory for whole company, oversaw operations across multiple sites, and ensured correct reporting and