Matthew Hendrickson Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Saint Louis, Mo

Chesterfield, Missouri

Primary manager of third-party labor account for First-Party Google Hardware and Chromebook Assisted Sales, Training, and Merchandising teams

St. Louis City County, Missouri, United States

Drove US Account Revenue over 3 Years: Led a 500+ field team across Best Buy, Walmart, and other retail giants, driving exceptional growth and exceeding financial targets.Mastered Pandemic Pivot: Spearheaded team right-sizing and recovery during COVID-19, adapting operations to evolving retail needs and ensuring financial stability.Cost-Saving Architect: Transitioned a large merchandise team to a specialized model, resulting in significant client labor cost savings and improved efficiency. Managed budgets to maximize margin preservation, cutting operational expenses 50%.Tech-Powered Innovation: Partnered with IT and Analytics to launch a virtual sales support system, mitigating pandemic challenges and boosting field team effectiveness.Process Optimization Expert: Developed and implemented a comprehensive service order system for major chain stores, streamlining key activities like coverage mapping, scheduling, sales, training, merchandising, and fixture maintenance.Data-Driven Decision Maker: Established weekly data collection for associate performance and retail execution, empowering client visibility, optimizing field performance, and gathering competitive intelligence.Collaborative Leader: Provided expert guidance and direction to tackle special projects, fostering a proactive and adaptable team environment.Compliance Guardian: Ensured consistent adherence to internal and client processes, upholding high standards of professionalism and risk mitigation.

2811 S. Kingshighway Blvd, St. Louis, Mo

Transformed Finances and Culture: Led the annual budget, spearheading change initiatives that boosted sustainability by 26% through increased average revenue per session. Secured over $400,000 in donor relations, solidifying financial stability.Data-Driven Leadership: Delivered impactful executive briefings, providing transparent visibility into operational and financial health. Guided executive staff in identifying and navigating impactful change management opportunities.Enhanced Client Outcomes: Facilitated over 8,000 professional counseling sessions, achieving a 10% year-over-year performance growth, demonstrating a commitment to impactful client services.Modernized Communications: Spearheaded the organization's digital rebranding, leveraging social media to optimize online presence. Directed print and digital communication plans for internal, external, and donor audiences, fostering efficient and engaged communication across all stakeholders.

Led Cross-Functional Team: Managed a diverse team of creatives specializing in communication, social media, production, web distribution, and print, fostering a collaborative and productive environment.Boosted Communications Infrastructure: Developed and implemented effective web presence and communication systems for local ministries and nonprofits, dramatically increasing outreach and information flow for multiple partner organizations.Championed Quality and Efficiency: Rigorously tracked and resolved Quality Assurance (QA) issues across all digital channels, ensuring consistent content quality and a seamless user experience.Nurtured Team Growth: Provided pastoral oversight for staff, contractors, content creators, and the entire department, offering guidance, support, and fostering a positive and nurturing work environment.

Safeguarded Brand Reputation: Managed all quality assurance (QA) issues for over 1,700 restaurants, proactively mitigating risks and upholding high food safety standards.Streamlined Complaint Resolution: Tracked and resolved over 2,000 product complaints annually, covering defective products, distribution delays, expirations, and supplier non-compliance, ensuring efficient handling and minimizing losses.Championed Vendor Performance: Established effective relationships with vendors and distributors, securing proper credit processes for retail outlets and optimizing supply chain quality.Data-Driven Improvement: Created and optimized a Health Department Inspection Result database for over 3,000 stores, enabling data-driven analysis and targeted improvement initiatives.Crisis Manager: Led product recalls and market withdrawals due to quality and food safety concerns, minimizing risk and ensuring swift response to potential threats.