Client Services Lead
Current• Expert implementation of client RTSM applications to enable client start-up targets• Primary client engagement contact, responsible for the health of the client relationship working with clinical study teams to establish RTSM requirements and deliver robust RTMS delivery and oversight for study operations.• Work with product development and Quality Analysts to ensure study level applications are designed, configured, customized and tested to deliver a high quality, validated system to clients.• Expert in 4G Clinicals PRANCER technology; writing client study requirements using the systems Smart Specification Editor, facilitating client and technical team review and approval, identifying additional client specific requirements and configuring final study application with PRANCERs specification interpreter.• Responsible for project level validation to ensure study application is developed, testing and deployed as per 4G Clinical SOPs.• Use PRANCERs specification editor logs and testing results to identify any gaps between the study requirements and the system capabilities. Coordinate with the development team to address those gaps by adapting the specifications, enhancing the system capabilities, or customizing the study• Develop client and site system training manuals and deliver study training for clinical team.• Prepare the PRANCER system for UAT and PROD, in coordination with the development team as necessary.• Coordinate efforts towards data uploads (users, sites, randomization lists etc.) in the different environments.• Coordinate efforts towards system integration with 3rd parties such as CTMS, EDCs, CROs/shippers, etc.• Work with client clinical supplies leads to understand their supply strategies, train them properly on the use of PRANCERs integrated forecasting capabilities and provide expert consultation for supplies personal in establishing their initial supply settings.