Matt Hall's Location
San Clemente, California, United States, United States
Matt Hall's Contact Details
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Matt Hall phone numbers
About Matt Hall
High performing senior executive with extensive experience in operations, marketing, digital transformation, technology innovation, and business strategy. 20+ years of experience ranges from startups to billion-dollar companies. Launch and grow multisite businesses, services, products, technology and subscription memberships to businesses and direct to consumers. Build scalable infrastructures and processes for sustained profitable growth. Purpose-driven, results-oriented leader committed to delivering service excellence to customers, stakeholders, and team members to create social and economic equity.
Matt Hall Work Experience Details
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Chief Experience OfficerSmile Brands Inc. Aug 2022 - PresentCosta Mesa, California, UsLeading the company’s intentional efforts to continually improve all providers’, team members’, and patients’ experiences to deliver Smiles for Everyone. Bridging the needs of patients, providers, practice teams, support teams, and the business’ strategic growth initiatives with technological and experiential solutions that best fit their needs, increase efficiencies, and optimize productivity. Partnering across the organization to implement and elevate programs, platforms, processes, and digital transformation that ultimately improve the delivery of oral healthcare from our team members to our patients. -
Board MemberScratch Financial Oct 2021 - PresentUsScratch is the world’s simplest patient financing and patient payments solution, serving thousands of health and wellness practices. As the nation’s leading healthcare FinTech platform, Scratch empowers patients with payment options and enables providers with systems-integrated, omnichannel payment solutions to best serve their patients. By focusing on the needs of each stakeholder, Scratch delivers seamless experiences for every user on the platform, resulting in industry-leading Net Promoter Scores (NPS) from both patients and providers. -
Chief Marketing & Growth OfficerWest Dermatology Feb 2021 - Aug 2022Newport Beach, Ca, UsBuilt patient-centric teams, processes, and platforms to help grow each clinic, expand the network of offices, and enable providers to optimally attract, retain, and serve patients. Implemented infrastructure to support delivery of world-class clinical care, empower patients in their skincare, and cost-effectively grow and scale the nation’s leading dermatology group. Identified, prioritized, and executed on areas of opportunity to drive results by improving patient flow, recruiting providers and support teams, adding practices, growing sales, optimizing operations, coordinating communications, building clinical community, rebranding the company, and enhancing all stakeholders’ experiences.• Doubled the size of the company through organic growth and acquisition, including the company’s largest acquisition ever• Collaboratively built acquisition synergy analysis with leadership team and Private Equity, resulting in successful realization of cost savings• Assembled nimble, high-performing team to efficiently expand and scale business by orchestrating cost-effective platforms and processes to optimally attract, engage, and retain patients, providers, and employees• Partnered across the organization and with Private Equity to prioritize and implement transformation for scalable value creation• Expanded service offerings and products for millions of patients to deliver Y/Y same-store category sales increases of 103% on e-comm, 56% in-store, and 60% from cosmetic promos• Drove results across the company (e.g. reduced marketing ops costs by 35%, decreased cost per acquisition (CPA) of patients by 65%, improved provider schedules from 20% availability to booked out 30+ days, built company’s first omnichannel recruiting platform to 4x the annual provider hiring rate, and helped steer largest acquisition)• Rebranded company to represent its industry-leading position, scale support cost-effectively, and improve desired results with patients, providers, and the industry -
President & Chief Operating OfficerWellfit Oct 2017 - Oct 2020Irving, Texas, UsLaunched company to market, with full P&L responsibility, achieving $10 Million in annual revenue. Lead all aspects of the business, platform development, driving growth, and championing company culture. The collaborative, dedicated team I lead consistently designs and delivers effective solutions to thousands of healthcare providers and hundreds of thousands of patients to increase efficiencies, reduce costs, provide transparency, and improve health outcomes.• Launched the company and pioneered an innovative platform to revolutionize dental insurance through memberships and new plan design constructs with instant adjudication of claims, providing transparency and understanding around patients’ costs, and improving trust in the provider/patient relationship.• Assembled a world-class team of dedicated experts from healthcare, payments, and technology industries to deliver on the Wellfit vision and champion a culture of humility, collaboration, security, and trust.• Scaled infrastructure with agility and pace to deliver innovative solutions to grow market opportunities while remaining committed to driving revenue to $10 Million, managing expenses meticulously, and pursuing profitability that was achieved in Q2 2020.• Expanded the platform as a FinTech to deliver on an untapped market opportunity of unifying payment processes in dental and medical offices, bringing all patient payment options onto a single platform so patients are empowered to pay for their treatment with the option that fits them best at point of care (e.g. digital wallets with tokenized credit/debit/HSA/FSA cards, pay via text or QR, or with an integrated payment device), with monthly payment plans using A.I. to select from multiple financing options, or via secure online payment.• Created strategic, collaborative partnerships to integrate into industry leading practice management systems (Dentrix, Ascend, Eaglesoft, Open Dental, QSI/NextGen, and Epic) to reduce friction in users’ experiences. -
Company Executive Officer, PresidentSmile Health Dental Plans Aug 2018 - Sep 2020Officer who repositioned, digitally transformed, and led company to deliver revolutionary dental plans and memberships that leverage innovative Wellfit technology and ensure full-service, compliant multi-state dental plan administration for brokers, employers, insurance partners, providers and members.• Established a team, systems infrastructure, processes, and culture committed to the highest levels of plan compliance and full-service plan administration for employers, providers and members.• Deliver comprehensive plan administration including plan design, credentialing, provider relations, billing, enrollment, claims management, utilization and fraud/waste/abuse management, customer service (broker, employer, member and provider), extensive reporting/dashboards, and all aspects of plan compliance.• Integrated technology platform and app, Wellfit, to enhance product offerings, streamline admin processes, improve all users’ experiences and reduce each stakeholder’s costs (broker, employer, member and provider).• Work closely with each state’s healthcare regulatory departments to obtain licenses appropriate for the plans we develop and administer, while maintaining such licenses in good standing according to state requirements.• Strategically repositioned company to focus on optimal market opportunities and leverage technology to improve processes, enhance stakeholder experiences and marketing journeys, and reduce operating costs.
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Vice President Of MarketingPacific Dental Services Nov 2003 - Oct 2017Henderson, Nevada, UsMarketing executive and architect of the integrated technologies platform, strategic direction, brand(s) development, advertising campaigns, patient/provider experience, and industry-leading national marketing team contributing to growth from 30 dental offices to 700+ modern oral healthcare practices with fully integrated specialties across the U.S. As a key member of the leadership team, I helped grow annual revenue from $40 Million to over $1 Billion via consistently increasing patient flow by double digits each year, treatment acceptance, and revenue per patient, while reducing customer acquisition costs by 80%, customer retention costs by 90%, and marketing costs as a percent of revenue to 3x below industry average.• Architected and continually enhanced the integrated marketing management, automation, and analytics platform enabling providers to deliver personalized treatment and experiences to patients, both in the office and in between visits. • Developed modeling, systems infrastructure, and journey mapping for each stakeholder to improve treatment acceptance and health outcomes by enabling providers and empowering patients with tools and customized insights at the right times in their coordinated journeys.• Created and executed company’s national rebranding strategy to align with company culture, vision, and industry-leading position; with creation of five additional brands (market-specific demographic brands, treatment specific and medical brands, and Smile Generation national brand with brand extensions).• Recruited, retained, and mentored world-class team, including National Support Marketing team, Regional Marketing teams across the country, multi-location Call Center team, Communications/PR team, and Social Responsibility team.• Spearheaded digital transformation throughout the organization, driving efficiencies by enabling operational, support and clinical functions with technology to simplify processes, increase engagement and improve results. -
Director Of Member RelationsClubcorp Jul 2003 - Nov 2003Dallas, Texas, UsDeveloped customer acquisition campaigns to attract new members and customer retention processes to keep members engaged in the properties to increase member spend, loyalty, and membership value. -
Marketing & It ManagerEms Technologies Jun 2001 - Jun 2003Led marketing and IT services licensed to Management Service Organizations (MSOs) and Health Systems throughout California. Created a new line of business by developing marketing support services to help MSOs and Health Systems attract patients, increase loyalty, and improve patient experiences. Digitized MSOs and Health Systems with a full spectrum of IT services (networking, hardware implementation, software installation, and ongoing technical support).
Matt Hall Skills
Marketing Strategy
Strategic Planning
Brand Development
Management
Business Strategy
Strategic Partnerships
Marketing Communications
Online Marketing
Marketing Management
Integrated Marketing
Direct Marketing
Cross Functional Team Leadership
Creative Direction
Digital Marketing
Budgets
Brand Management
Public Relations
P&l Management
Marketing
Entrepreneurship
Leadership
Budgeting
Creative Strategy
Corporate Social Responsibility
Customer Acquisition
Customer Experience
Customer Retention
P&l Responsibility
Business Analytics
Contract Negotiation
Sports Marketing
Innovation
Staff Development Promotion
Event Marketing Strategy
Matt Hall Education Details
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Azusa Pacific UniversityBusiness With An Emphasis In Marketing And Entrepreneurship -
Azusa Pacific UniversityBusiness With An Emphasis In Management Information Systems And Information Technologies
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Stanford University Graduate School Of Business
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Higher Ambition Leadership Institute
Frequently Asked Questions about Matt Hall
What company does Matt Hall work for?
Matt Hall works for Smile Brands Inc.
What is Matt Hall's role at the current company?
Matt Hall's current role is Chief Experience Officer.
What is Matt Hall's email address?
Matt Hall's email address is ma****@****ces.com
What is Matt Hall's direct phone number?
Matt Hall's direct phone number is +171484*****
What schools did Matt Hall attend?
Matt Hall attended Azusa Pacific University, Azusa Pacific University, Stanford University Graduate School Of Business, Higher Ambition Leadership Institute.
What skills is Matt Hall known for?
Matt Hall has skills like Marketing Strategy, Strategic Planning, Brand Development, Management, Business Strategy, Strategic Partnerships, Marketing Communications, Online Marketing, Marketing Management, Integrated Marketing, Direct Marketing, Cross Functional Team Leadership.
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