Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardwareTake responsibility for projects and solutions within the larger business initiativeHandle business-critical IT tasks and systems administrationResearch and evaluate emerging technologies, hardware, and softwareTrack and maintain hardware and software inventory

Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresHandle annual budget and ensure cost effectiveness

Manage projects sponsored by the ITS department and from one or two of the Firm’s business lines.Act as a liaison between the technical staff and the business line(s), immersing self in the business line’s processes. Performs all project management activities including documentation, preparation, contingency planning, status reporting and results measurement.Research, analyze and recommend new technologies and software applications to meet the stakeholder’s needs.Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements, delivering the following artifacts as needed: business requirements, use cases, GUI, and screen and interface designs.Perform business process analysis.Drive and challenge business units on their assumptions of how they will successfully execute their plans.Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs.Coordinate activities between the project sponsors and technical staff.Assist with project scope formation by documenting project requirements and system deliverables.Assist the business units in developing standard processes.Prepare budget entries for project expenditures.Prepare the project plan and manages resource assignments.Prepare risk assessments and contingency plans.Prepare cost/benefit or ROI analysis.Produce and distribute project status reports.Manage project or scope change requests.

High end support for many accounting based applications including QuickBooks; 3M Coding, Medisoft, HealthPac, LIFOSoft and more. I also have knowledge and support/management of Citrix and Microsoft products including Windows, Office, Lync.

As an IS Engineer, I spend majority of my day implementing new equipment into our infrastructure as well as fixing any equipment that may not be working properly. I also work on our internal help desk to ensure our users are able to complete their daily tasks with our equipment. My duties include:-IT Helpdesk Support-End User Computers-Server-Networks-Communications Wiring-New System Implementation-System Upgrades

As a Technical Account Manager (TAM) I am an advocate for Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs as their TAM, working with Customer Service and Support (CSS), I manage the incident to resolution and then follow up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with my customers I am able to gain an understanding of their IT organizations' impact on overall business, their IT goals, and their pain points - which I use to create a Service Delivery Plan ensuring my customers' operational success with Microsoft products.

* Responsible for the delivery of customer technical support and the management of customer technical support incidents for SharePoint Online at Microsoft.* Gathered scoping information, and used research skills and experience to diagnose and resolve customer issues in an efficiently and within company guidelines.* Managed inbound and existing caseload to ensure timely response and resolution times for Microsoft customers.* Developed network of support related contacts to foster collaboration and expedient handling of cases and customers.* Communicated with all levels of customers from front line support to executive level customers regarding technical and business issues.* Continuously learn new features, process, programs, and integration aspects, and apply them to unique customer situations* Documented new processes, and Tech Support Guides as necessary

With general supervision, analyze, reproduce, trouble-shoot, and resolve issues related to specific and general functionality of Retail Management software and its associated third party integrations by working with management, development, quality assurance, and acquired in-depth knowledge of the Dynamics Retail Management products.