Mathew Hampson Email & Phone Number

United Kingdom

I am the Lead Field Service Engineer for UK and Ireland, working with a team of Field Engineers to install, commission and service X-ray and CT systems. I work with blue-chip clients in industries such as Aerospace, Defence, Security, Research, Manufacturing and Scientific, building trusted relationships that secure repeat business. I resolve the most complicated mechanical, electrical, hardware and software issues for my customers.When GE Inspection Technologies rebranded as Waygate Technologies, I supported the team through change, ensuring they understand new policies, processes and targets and are equipped to deliver them.I initiated a customer service and cost reduction programme that focussed on coaching the team to identify the correct first-time fix. The programme has produced a win-win situation for the engineer, the client, and the company. It has avoided equipment downtime, repeat visits, and enhanced customer service ratings. I also redesigned commercial service agreements, and this increased revenue from £300K to £1M.Examples of project management include a successful three machine installation In Ireland for one of our most significant clients, Apple.

United Kingdom

I led teams to install, commission, service and maintain CT and X-ray systems in the Energy sector. I honed my technical skills, working with leading-edge systems and technologies. I also refined my customer relationship skills, assigned to prestigious clients managing challenging projects. My honest and practical approach was instrumental in retaining clients, generating new business and advancing GE's reputation.

Dublin

I relocated to Ireland when I was promoted to manage the Ireland operation. I led a Field Service Engineering team to install, maintain and calibrate imaging equipment and was the technical specialist and SME for cardiovascular modalities.Initially, the challenge was to upskill the engineers and enhance their diagnostic and fault-finding capabilities through a bespoke competency and training programme that I designed and initiated. Once capabilities increased, I used continuous improvement techniques to streamline planning and scheduling that provided a more efficient and responsive service to our customers. The team's success was recognised when called upon to support teams across Europe to resolve complex and persistent issues.One of my personal highlights was project managing a complex €2M installation of two Cardiac Catheterisation Labs, which helped secure new contracts.

United Kingdom