Responsible for new customer acquisition and existing client relationship management for companies under $1B in annual revenue. Closed over 90 transactions resulting in $2.5M in 2020 bookings including over $1.7M in recurring revenue and $1.3M occurring in the 4th quarter of 2020. Met & exceeded 2022 calendar year quota by June 30th, ending 2022 @ 129% attainment. Duties include strategic account management, identifying client needs, facilitating project discovery, project costing, level of effort determination, producing statements of work (SOW) and conducting client review and final contract negotiation.

Responsible for ensuring client growth, retention and renewal through providing superior relationship management and client support services. Closed over 85 transactions resulting in $2.5M in 2019 bookings with $1.2M in recurring revenue.

Acquired by Rizing HCM June 2018

I provide dedicated pre-sales HCM Professional Services support to the sales team by acting as the primary owner for all services positioning, implementation pricing, product demoing and deployment planning to be transitioned to the Aasonn Professional Services Delivery team.As a partner to the sales team, I am focused on ensuring customer requirements for deployment are aligned and supported through implementation services. I am responsible for demoing and defining implementation services across the entire SuccessFactors BizX solution including Learning Management Systems (LMS), Goal Management, 360 Multi-rater, Calibration, Jam (SAP's Social Collaboration Platform), Performance Management, Career and Development Planning, Recruiting Management, Succession Planning, Compensation Management, Employee Central (core HRIS), and other products.While my primary responsibility is ensuring the customer’s vision for deployment is successfully transitioned from pre-sales to Professional Services, I provide continuous sales-related support when needed throughout implementation and go-live.

Currently I am the primary HR Cloud Solution Manager responsible for supporting SAP's Global Recruitment and Succession Management platforms. Responsible for leading and project management of internal HR Cloud technology initiatives from strategic planning to system design, configuration, testing and go live.Identifies HR Cloud areas for improvement and make recommendations on ways to improve Partners with other internal teams such as professional services and product management to develop a strong understanding of system capabilities, make recommendations to internal stakeholders on configuration options and configure the systems as appropriateDevelops training materials and ensure users are educated on how to effectively use our technologies to help drive adoptionProvides regular updates to stakeholders and ensure risks are escalated as appropriateAssists with the development of the HR Cloud operations annual project/program roadmapManages daily activities in support of global recruiting and succession management systems.

In my role as a Global Customer Experience Manager, my primary responsibility is driving high levels of customer engagement, satisfaction, and ultimately renewal through a combination of responsibilities. With over 6 years implementing and supporting multiple SuccessFactors products, I am a subject matter expert providing product knowledge, guidance in best-practice usage, and product knowledge readiness and enablement support to a team of over 100 global account managers and technical support personnel. I am a liaison between the Customer Success Organization and multiple internal departments including Engineering/Development, Product Management and Training. Most importantly, I meet with our Customers, both virtually and in-person to learn of their experience using our tools, share knowledge though webinars, and facilitate customer discussions and interactions with one another via user groups.

In my role as a Support Account Manager, I am responsible for Named customer support and account management for multiple accounts. My primary duties include support during implementation and post go-live, on-going system administration support, training, consultative guidance, and proactive account management. I help my customers by troubleshooting issues, answering questions, and ensuring they are meeting their business goals through providing comprehensive support, product education, as well as identifying areas for system enhancement and driving adoption opportunities. Additionally (and most importantly) I serve as the internal advocate for all my customers, with responsibilities for maintaining high levels of overall customer satisfaction, renewal and reference-ability.

As a Professional Services Consultant with Aasonn, I performed SuccessFactors customer support and help-desk tasks including: requirements gathering, configuration changes, system testing, and instruction in best-practices for using SuccessFactors Talent Management suite of applications.

Assisted Sales team in the generation of nearly $200K in 2008 revenue while in a non-Sales role:Originated over $90K in closed up-sell business to existing customers in the second half of 2008Closed an additional $80K in new business through supporting demonstrations & technical consulting activities in Q4 2008Developed foundation for new framework to deliver Performance Improvement and Disciplinary Action Plan processes, which resulted in $20K of revenue and a new product offeringServed as Mid-Market Implementation Team Lead for Small & Medium Business (SMB) Succession & Employee Profile productsTrained peers in Succession & Employee Profile implementation techniquesPresented SuccessFactors’ solutions at industry trade shows and global user conferences

Led more than 30 SMB (1-2,500 Employees) implementations:Managed project milestones from end to end, including kick-off, implementation, testing, training, go-live and post go-live supportImplemented systems and processes focusing on Goal Management, Performance Management, 360 Feedback, Career Development and Planning, Talent Management, Succession Management and Compensation PlanningLeveraged product expertise to develop internal implementation process documentationCreated end-user training materials and delivered ‘Train the Trainer’ sessions

Executed successful custom software solution demonstrations, including presentation of marketing messaging to C-Level executives as part of the sales process, resulting in vendor of choice selection for new business representing $3.6 Million in 1st year revenueDesigned and configured custom incentive compensation solutions and reporting in support of the sales processCoordinated and supervised all demo environment infrastructure maintenance and changes, including development of infrastructure maintenance and management tools and documentation as Technical LeadMentored and trained new team members to support demo build activity and develop their demo presentation skills in a global team environment on a daily basis Answered solution-focused Requests for Information (RFIs) and Requests for Proposal (RFPs) Presented Synygy solutions through group demonstrations at industry trade shows

In this role, I was responsible for the ongoing improvement and management of a variety of Sales Compensation systems for companies in the Pharmaceutical and Life Insurance industries. Responsiblities included System Implementation, Design, & Documentation